I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more
Company replied
A few hiccups with delivery dates, but handled very well by customer services, and you have to keep in mind these pieces are made to order from scratch which takes time if you want a decent job! I ord... See more
Company replied
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they re... See more
Company replied
Company details
Information provided by various external sources
Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality! Claddagh Ring made in IRELAND. Silver, gold, Claddagh’s.
Contact info
Ireland
- glencara.com
4.0
Great
7K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a pair of earrings from this…
I bought a pair of earrings from this company a few years ago and I was really disappointed as they were tiny for €100. Would not recommend and also not an Irish company. They only post the 5* reviews on their website!!!
27 March 2025
Unprompted review
Reply from Glencara
Hi Consumer,
We are sincerely sorry for any inconvenience caused.
We have requested additional information from you, please respond to our request so we can assist you further.
Kind regards,
Glencara.com
This was a verry happy birthday thanks to Glencara
This company Glencara went out of there way for me to send me a replacement chain as I was not happy with the one that came with the necklace
thy replaced it by return of post and in time for a very happy birthday
Thank you Very much
1 March 2026
Unprompted review
Reply from Glencara
Hi Tom,
We are delighted to hear that we could help make the occasion extra special for you. It’s great to know our team was able to quickly sort things out and get everything to you in time.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Gorgeous piece
The quality of both the Celtic Cross I purchased and the four leaf clover were made beautifully. It's the perfect size and weight for whom I am giving it to. And it's extra special knowing it's made in Ireland. I look forward to doing future business with Glencara.
25 March 2026
Unprompted review
Reply from Glencara
Hi Deborah,
We are delighted to hear that you were so pleased with the pieces you chose and that they felt just right in terms of quality and fit. It’s wonderful to know the Irish craftsmanship made it even more meaningful as a gift.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Reply from Glencara
Hi Paul,
We are delighted to hear that you are pleased with the quality of our products and that our service met your expectations. It means a lot to know you had such a positive experience with us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Not really happy with the pendant nor customer service
My husband ordered a sapphire heart pendant for Christmas. As it was custom made it didn't arrive in time which was fine. However, the pendant albeit really pretty is incredibly lightweight and does not feel great quality. It also came with a chain with links that are so tiny it was knotted in the bag it came in so even before we put the chain on, it took over an hour to unknot it. Everytime I take it off it the chain gets knotted. I accidently dropped it on the floor and since cannot unknot the chain so cannot wear it. I feel this pendant was very overpriced for what we paid for it!
My husband contacted the Company, as we weren't happy and wanted to return it but has not heard back.
6 January 2026
Unprompted review
Reply from Glencara
Hi Rosalind,
We are sincerely sorry to hear that you do not like the item received and that there is an issue with the chain.
We try to photograph and describe our items as accurately as possible to best represent them. We also include the dimensions of each item in the product description.
We can exchange it no problem, and we also offer 60-day return policy.
We have requested additional information from you, please respond to our request so we can assist you further.
Kind regards,
Glencara.com
Rings
Quality 5* - prices are reasonable - customer service excellent - would use again.
17 March 2026
Unprompted review
Reply from Glencara
Hi Jacqueline,
We are delighted to hear that you were pleased with the quality of your rings, found our prices fair, and had a great experience with our customer service. We truly appreciate your kind review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Ordered an item and no idea when it…
Ordered an item and no idea when it will be delivered!!
Ordered an item for Mother’s Day. On screen, prior to ordering it stated it would arrive in time. I then received an email to state delivery some 2 weeks after that date. Those dates have passed and upon checking, it’s been pushed a further 5 days with no communication.
As it stands, I have paid £73 for an item, missed Mother’s Day and have no idea when I will receive the item as delivery keeps changing.
I won’t be using this site again!
Whilst they state in their reply below that they have requested information from me, no email has been received.
25 March 2026
Unprompted review
Reply from Glencara
Hi N,
We are sincerely sorry for any inconvenience caused.
We have requested additional information from you. Please respond to our request so we can assist you further.
Kind regards,
Glencara.com
Located in Guernsey.
We have been making quality jewellery since 1978.get connected to Ai / a Bot this company is Located in Guernsey. We have been making quality jewellery since 1978.
Not Ireland, will not be making a purchase.
thanks for the reply but your own web page states your in guernsey, when I asked What town is next to you, no answer? So do you use Ai or a Bot for your live chat ?
24 March 2026
Unprompted review
Reply from Glencara
Hi John,
These claims are false and our Customer Service is handled by fully trained agents via both live chat and email — not solely by bots — and we consistently provide direct support to our customers.
Kind regards,
Glencara.com
Amazing customer service
The ring is perfect and the shipping time was amazingly quick
The customer service is by far the best part of this my free gift was a necklace and the chain broke and they’re sending me a new chain at no charge, which was not expected since the gift was as free!
Will order again from them
19 March 2026
Unprompted review
Reply from Glencara
Hi Jessica,
We are delighted to hear that you had such a positive experience with both your ring and our service. It’s great to know everything arrived quickly and that our team could assist you promptly with the replacement.
We truly appreciate your kind words and are glad we could make things right for you.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Exquisite jewellery
The necklace I ordered from Glencara is a gift for my mum who is turning 70 soon. It is exquisitely made and the delivery was quick, on the exact day mentioned when I submitted my order. Overall, it's been a wonderful experience.
14 March 2026
Unprompted review
Reply from Glencara
Hi Andreea,
We are delighted to hear that you had such a positive experience with your order and that everything arrived just as expected. It’s wonderful to know the piece will be part of such a special birthday gift, and that you were pleased with both the craftsmanship and delivery.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Anniversary Gift
My wife and I visited Ireland a few years back and at that time she bought a cheaper ring that has since lost its luster. She found Glencara's website but was hesitant in ordering because of the cost and all of the possible scams going on now a days. I researched and decided to purchase the ring for our anniversary. It came, and was beautiful and very finely crafted. She is going to love it.
19 March 2026
Unprompted review
Reply from Glencara
Hi Jeff,
We are delighted to hear that you chose us for such a meaningful anniversary gift and that your experience gave you confidence in your purchase. It’s great to know the ring met your expectations in both quality and craftsmanship, especially for such a special occasion.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
A choice of items to choose from
A choice of items to choose from, packaging and delivery was good as i have not given the items to my wife delores yet our Ruby anniversary is not until August, when we return to our honeymoon hotel in athlone, I will surprise her with this item.
Thank you.
18 March 2026
Unprompted review
Reply from Glencara
Hi Michael,
We are delighted to hear that you were happy with the selection available, as well as the packaging and delivery of your order. It’s lovely to know this piece will be part of such a special Ruby anniversary surprise in Athlone, that makes it even more meaningful.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
great value for money …
Beautiful items and great value for money. Product delivered in a timely manner and even included a bonus gift. Would purchase from this company again.
23 February 2026
Unprompted review
Reply from Glencara
Hi Susan,
We are delighted to hear that you were pleased with the quality of your items and found them to be great value. It’s also wonderful to know your order arrived promptly and that the little extra gift was a nice surprise.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I'm very satisfied with the ring I…
I'm very satisfied with the ring I purchased. It is a replacement of the solid gold very expensive Irish wedding band my husband lost in the Caribbean. It's not an exact match. But close enough to the one we had.
5🌟
17 March 2026
Unprompted review
Reply from Glencara
Hi Joyce,
We are delighted to hear that you are happy with your ring and that it serves as a meaningful replacement. While it may not be identical, it’s lovely to know it still captures the essence of your original piece.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I never cease to be amazed at the…
I never cease to be amazed at the beauty and quality of the special jewelry items I have purchased so far. Now I am in thr process of gifting some items to those I am sponsoring for Easter Vigil in our Irish church - I believe these special items will be a special remembrance of a very important occasion. Many thanks for all you do.
20 March 2026
Unprompted review
Reply from Glencara
Hi Elizabeth,
We are delighted to hear how much you appreciate the beauty and quality of your jewellery pieces. It’s truly special to know they will be shared as meaningful gifts for such an important occasion, making them even more memorable.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I was very satisfied with the fast…
I was very satisfied with the fast shipping , I wasn’t sure if it was going to come in time . It certainly did ! My sister arrived the following day for a visit and she was so delighted with the gold necklace. The extra gift you sent was perfect for me as well . I was able to wear i for st Patrick’s day , it’s already bringing good luck !🍀 🤣👍👍👏👏.
Yes 5 stars ⭐️ ⭐️⭐️⭐️⭐️, Sincerely, Emily
20 March 2026
Unprompted review
Reply from Glencara
Hi Emily,
We are delighted to hear that your order arrived right on time and that both you and your sister were so pleased with the pieces. It’s lovely to know everything worked out perfectly, and that the little extra gift brought you some joy too.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Great customer svc and beautiful…
Great customer svc and beautiful jewelry.!
20 March 2026
Unprompted review
Reply from Glencara
Hi Joe,
We are delighted to hear that you were happy with our customer service and that you loved the jewellery. It’s always great to know we could provide a positive experience.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Outstanding and unique product
Outstanding and unique product. Helpful customer service.
18 March 2026
Unprompted review
Reply from Glencara
Hi Kórász,
We are delighted to hear that you found our product unique and that you had a positive experience with our customer service. It’s great to know everything met your expectations.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Exchange not questioned
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they responded within 10 minutes with instructions on how to exchange. Job done.
19 March 2026
Unprompted review
Reply from Glencara
Hi Sue,
We are delighted to hear that you had such a smooth experience with your order and that our team was able to assist you so quickly with the exchange process. It’s great to know you felt well supported throughout. We truly appreciate your review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Do not buy from here
I ordered a Claddagh ring costing £757.33. Never again! The ring looked cheap, was extremely overpriced and was NOT HALLMARKED.
The ring arrived by Royal Mail and was found on my door step.
Trying to get in contact with an actual person is next to impossible.
Was told by text that I could return and get a refund in 2-3 weeks on them receiving the item!!! Or get a 10 precent discount.
*Reply to glencaras response*
Clearly all your rings are not fully hallmarked.
You wrote;
“What you’ve described is certainly not typical of our products and appears to have been an isolated error, which we take very seriously.”
The word “appears” says it all.
I didn’t take the offer of a replacement ring, get a 10 percent discount or to have the ring altered. I also didn’t take the offer of £100 off my next purchase. As I said I will not be buying anything from this company again and will go to trusted jewellers in future.
Yes your agents became very attentive after I mention legal issues.
You’re right my apologies , during a live chat your agent wrote 1-2 weeks for a refund without tracking. However your tracking involves leaving the ring on the front door step without a signature.
19 March 2026
Unprompted review
Reply from Glencara
Hi Nakita,
Thank you for your feedback — we’re very sorry to hear about your experience.
All of our rings are fully hallmarked in accordance with regulations. What you’ve described is certainly not typical of our products and appears to have been an isolated error, which we take very seriously.
As soon as this was brought to our attention, we offered to have a replacement sent to you and a ring custom made to your exact specifications, both of which were declined.
Regarding the difficulty you mentioned you experienced when trying to get in touch, we can see an email was responded to within 34 minutes and then one of our agents called you within the hour. You were also responded to straight away on live chat.
Having read through this chat, we can see that you were not advised that the refund would take 2-3 weeks.
I can see this has been resolved now and a full refund will be issued as soon as return tracking is received.
We are committed to providing both high-quality jewellery and responsive customer service, and we appreciate you bringing this matter to our attention so we can continue to improve.
Kind regards,
Glencara.com
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