Shittiest service of all time. I am never using this ever in my life again. I booked flights for my grandmother (Ahmedabad to Doha via Dubai) in April for June and the airlines cancelled my onwar... See more
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See what reviewers are saying
I used to avoid Almosafer because it felt slow compared to other booking site, but recently i tried again for a business trip to Dubai and it was much faster. The option to add a hotel during booking... See more
The majority of reviews are bad. However, it's an opposite to my experience, using their app and it is so user friendly and easy to navigate. Piece of advice to all, after booking do check in the of... See more
Cheating Fellows We booked tickets for Rome and the flight timings were changed. We got emails from Pegasus airlines that we are eligible for Free cancellation and date change. But Almosafer didn't... See more
Company details
Written by the company
Almosafer is the Middle East’s leading travel brand offering consumers seamless user experiences for domestic and international travel bookings through its omni-channel offerings across state-of-the-art online platforms, call centre, WhatsApp and retail locations. Providing hotel booking options for over 1.5 million properties around the globe, flight bookings on over 450 airlines, domestic chalet and istiraha reservations, complete holiday packages, domestic activities, car rental, transfers, concierge planning services and more, Almosafer boasts various convenient booking solutions for any type of travel need. With the heritage of being a homegrown business and harnessing extensive experience in the region, the brand has developed a deep understanding of local travel needs, preferences and traveller segments. Tailored holiday packages for Saudi travellers, dedicated offers and deals, alongside one-on-one consultation across WhatsApp, a 24/7 call centre and in-branch travel advisors, add to the sense of personalised service only a local business such as Almosafer can provide, to help customers find richer and more memorable experiences wherever and whenever they travel.
Contact info
QP72+WXX، شارع حائل, At Taawun, Riyadh 12476, Saudi Arabia, 12476, Riyadh, Saudi Arabia
- +966 55 440 0000
- global.almosafer.com
2.0
Poor
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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THIS COMPANY OWES ME 3500 SAR FOR A…
THIS COMPANY OWES ME 3500 SAR FOR A FLIGHT I PAID FOR AND THEY CANCELLED.
They are purposefully refusing to pay what they owe by trying to ignore me. This will NOT work
24 April 2019
Unprompted review
I booked an hotel room last week
I booked an hotel room last week, payment was accepted and booking confirmed and when when we went to the hotel they said that they didn’t receive our booking and the hotel is full
Because of them I had the worst weekend plus the call center agent for almosafer was not helpful , very bad experience
Ver
14 August 2018
Unprompted review
I would give them ZERO if I could
I saw a previous review stating the same issue. I've booked in, or at least what is meant to be, a 4-star hotel. I was shocked once I've received a receipt with a completely different 2-star hotel! I've tried to get my money back but obviously, that did not happen.
WARNING they have the worst customer service ever. They'll keep lying to you and give you false promises. I wish I haven't trusted them.
Please please please AVOID at all costs. If you want an excellent customer service where they respect you & don't lie to you, then you should head elsewhere. Probably sticking with the leading few genuine companies would be best.
Horrible experience.
8 August 2018
Unprompted review
Never Again.
After screwing up my first booking in Dubai they rebooked me into another hotel and confirmed by email to me Upon arrival though the second hotel never received any confirmation and so no booking. I then spent the best part of four hours sat in the hotel lobby attempting to get anything in the way of an answer from a customer service that didnt exsist. Eventually after numerousd promises broken and calls not returned I gave up. From this experience I lost not only an important business meeting and four hours of my life but all trust and respect in a company that is unable to fulfil anything once it has taken your money. Dont make the same mistake I did and do not book with this company, it might seem cheaper but there is a reason why.
14 January 2018
Unprompted review
Its the worest company …
Its the worest application and company I used
From customer service , sales , reservation , support ,
In professional at all
Disaster attitude
The worest not enough for them
I get
3 November 2017
Unprompted review
Almosafer is Very Bad
I booked two rooms by almosafer app in a hotel that rated as five stars and i paid about 1400$ in advance by visa but when i reached to the hotel i found that it's very bad hotel and even it's didn't reached to three stars, then I canceled my booking and they did but they didn't send my money back. The rating and the description of the hotels in almosafer app is totally not matching with the real. So I'll give this agency bad rating.
16 August 2017
Unprompted review
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