Global Door Reviews 

1,444
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the intuitive online platform, beautiful product quality, and the remarkable helpfulness of the professional staff throughout their entire projects. Consumers also deeply appreciate the exceptionally smooth ordering steps, fast manufacturing times, and the very efficient installation service provided by the friendly team. However, some people mentioned frustrating delivery delays, unexpected schedule changes, and poor communication regarding exact arrival times from the courier services. A few reviewers also experienced inconvenient issues with missing components, physically damaged packages upon arrival, or minor fitting complications requiring manual adjustments to lock properly.

What people talk about most

Product

Customers had positive experiences with product, noting that the doors are extremely well made, beautiful,... See more

Service

Clients share satisfaction and positive opinions on service, highlighting an outstanding experience from... See more

Quality

Consumers find quality to be positive, consistently expressing delight with their well-made and sturdy... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. Many... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The... See more

Company replied

Rated 5 out of 5 stars

My custom made quality composite door was delivered in 2 weeks after I designed it on the easy to use global door website. The website walks you through the whole process from initial measurements... See more

Company replied

Rated 5 out of 5 stars

I purchased a lovely composite front door from Global Doors. The website was clear and easy to navigate. Ordering the dimensions was very straightforward forward and staff were also on hand to a... See more

Company replied

Rated 5 out of 5 stars

From my initial phone call to arrange my new front door to be supplied and fitted, the service was absolutely fantastic. Carla was brilliant, answered all of my many questions professionally a... See more

Company replied


Company details

  1. #34 of 57 best companies in Door shop
  2. #34 of 64 best companies in Door supplier
  3. #150 of 245 best companies in Home improvement shop

About Global Door

Written by the company

Global Door have been trading since 2008 in the home improvement industry, and are proud to have secured over 100,000 homes in that time.

Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs

Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.

We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,444)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy

Ordered the door and it was delivered on the date they said would be delivered. The door was easy to install and I was impressed with the locking system and level of security.

4 September 2024
Global Door logo

Reply from Global Door

Hi Anthony

Thank you for taking the time to leave this 5 star review & ordering with Global Door.

Kind Regards

Lauren

Rated 5 out of 5 stars

New part glazed kitchen door

Ordered a new door for my kitchen/utility room online from Global Door - very easy to use website.
Door arrived promptly by a courteous delivery driver and was in perfect condition as it was well packaged. complete with installation instructions

1 August 2024
Global Door logo

Reply from Global Door

Hi Alison

Many thanks for this 5 star review.

We are so pleased you are happy with your door & the service you received.

Thank you for ordering with Global Door.

Kind Regards

Lauren

Rated 5 out of 5 stars

Delighted with this stylish, quality door

Ourselves and the neighbours can't stop looking at this beautiful door! Just loved the fact that this could be designed to our specific taste. The on line information made it easy to customise the design. The lovely glasswork and curved steel handle gives it a "Charles Rennie Mackintosh" look and feel. We love the fact that the look of the door isn't spoiled by a letter box and that the locking system is robust. The white interior and glass make the hallway brighter. Special thanks to Katie at the office who answered our queries professionally and promptly. We really did feel that our custom was appreciated and we're proud to support British made.

29 August 2024
Global Door logo

Reply from Global Door

Hi Ms Reynolds,

Thank you so much for the fantastic review and for taking the time the time to share your experience!

We are over the moon you love your new door and we completely agree it's a real show-stopper!

Many thanks again for your support.

Kind Regards

Katie

Rated 5 out of 5 stars

Good company

Good company kept me informed of all they were going to do.

28 August 2024
Global Door logo

Reply from Global Door

Good afternoon,

Thank you for taking the time to leave a review and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

I like the choice

I like the choice of doors, colours and security locks. The fitters are excellent and very professional.

27 August 2024
Global Door logo

Reply from Global Door

Hi Gabrielle.

Thank you so much for sharing your experience and for ordering with Global Door.

Kind Regards

Katie

Rated 3 out of 5 stars

Unimpressed.

The initial delivery date was incorrect from Global Doors. The first delivery date given to me was a Monday. I took a day off work and stayed in, nothing arrived. Phoned Global at 4.50 pm to ask what was happening and was told they had no idea. They phoned me the next day again to say not quite sure what had happened with the delivery company but that they could arrange another day. Upon speaking with the delivery driver, he stated that they never deliver in my area on a Monday. So clearly communication from Global was lacking.
The composite back door has been fitted but unfortunately appears to fall short in length by around 3 mm. The correct measurements were given when ordering. This has created a gap and a draft which is not what you want from a brand new door.

24 August 2024
Global Door logo

Reply from Global Door

Good morning Jacqueline,

Thank you for sharing your feedback and for ordering with Global Door.

I am so sorry about your dissatisfaction with the delivery service and the delay you encountered. it's unusual for the manufacturer to provide an incorrect delivery date so I will need to investigate further as to why this happened, I can only apologise your order was not delivered on the date specified.

in regards to the gap you have reported, I cannot see this has been reported to the customer service team, if I could please ask you to email support@globaldoor.co.uk we would be more than happy to look into this further for you.

Kind Regards

Katie



Rated 5 out of 5 stars

Received the door and all good

Received the door and all good , have installed the door and pleased with the fitting and colour choice

21 August 2024
Global Door logo

Reply from Global Door

Hi Jean,

Thank you for the 5-star review and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

Hi thank for my new door

Hi, l fitted the new door which l received from your company, and it fitted like a grover, and was very happy with it,your service was excellent

20 August 2024
Global Door logo

Reply from Global Door

Hi Brian.

Thank you so much for the lovely review and for ordering with Global Door.

KInd Regards

Katie

Rated 5 out of 5 stars

Outstanding product at great price

Outstanding product at great price, superb craftsmanship and installation , would definitely use again

19 August 2024
Global Door logo

Reply from Global Door

Hi Paul,

Thank you so much for taking the time to share your experience and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

Great door fitted brilliantly

Great door fitted brilliantly. Excellent service all round.

19 August 2024
Global Door logo

Reply from Global Door

Hi Dan,

Thank you for taking the time to leave us a review and for ordering with Global Door.

Best Wishes

Katie

Rated 5 out of 5 stars

Great experience

Very user friendly website - loved being able to see the door at every stage to ensure it’s exactly what I wanted. Delivery was quick and love the finished product! Recommending this company to all my family and friends.

13 August 2024
Global Door logo

Reply from Global Door

Hi Hannah,

Thank you so much for the lovely review and for sharing your experience of Global Door.

We're delighted to hear you've had a great experience from start to finish and you will be recommending us to friends and family.

Kind Regards

Katie

Rated 5 out of 5 stars

Great door

Great door, great price, great service.

12 August 2024
Global Door logo

Reply from Global Door

Hi Darren,

Thank you for sharing your experience and for ordering with Global Door.

This is exactly what we love to hear from our customers!

Kind Regards

Katie

Rated 5 out of 5 stars

New front door

Brilliant really easy to navigate the website and really helpful when I placed my order. Great price and the fitters did a fantastic job. Would highly recommend.

23 July 2024
Global Door logo

Reply from Global Door

Good afternoon Abbie,

Thank you for taking the time to share your experience and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

very quick service,

very quick service,
great quality door,
good price and well made

9 August 2024
Global Door logo

Reply from Global Door

Hi Graham,

Thank you for the 5-star review and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

Came on time and everything was there…

Came on time and everything was there had no problem with the installation im extremely happy with the door

8 August 2024
Global Door logo

Reply from Global Door

Hi David,

Thank you for taking the time to share your experience and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

Composit door

Easy to order online, delivery on time, best value that I could find online ,just a nice door

6 August 2024
Global Door logo

Reply from Global Door

Hi Robin,

Thank you for taking the time to share your experience and for ordering with Global Door.

Kind Regards

Katie

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