Global Test Supply Reviews 

978
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers consistently praise the very reasonable prices and the exceptional quality of the professional equipment offered on the online platform. Many buyers also appreciate the intuitive website designed for searching products easily, alongside fast and reliable shipping services for most orders. However, some people mentioned that their purchases faced significant unexpected delays, ongoing backorders, or extended waiting times before final delivery. Reviewers additionally experienced occasional problems regarding missing components upon arrival, requiring additional follow-up to resolve order discrepancies. Some consumers also noted that communication and shipping updates were occasionally lacking during these prolonged waiting periods.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, work very well, and match... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight quick processing,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping and prompt... See more

Price

Customers had great satisfaction with the pricing, frequently highlighting that items were well priced and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the top notch condition and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to find and order the part I needed quickly. I appreciated the ability to calculate shipping costs up front.

Company replied

Rated 5 out of 5 stars

Thankful I was able to get namebrand items at such a reasonable price. Quote was easy to obtain and shipping updates kept us on schedule with testing services at our laboratory. Payment processing was... See more

Company replied

Rated 5 out of 5 stars

Purchased this for my son who is an engineering student and had asked for a caliper for Christmas. Wanted to purchase a “lifetime” tool for him and after doing much research, settled upon a Mitutoyo.... See more

Company replied

Rated 5 out of 5 stars

Price was first when shopped online but what more I received is professional service . I did have to wait to receive this particular item . I believe maybe more updates on where it was and estimated... See more

Company replied


Company details

  1. Association or organisation

Written by the company

Founded in 2004, Global Test Supply is a world-class provider of instrumentation for test and measurement applications. Global Test Supply conveniently accepts orders both online and offline. Our in-house technical specialists help customers choose the most advanced equipment in the marketplace based on their needs, budget and application. Our technical sales team works hard to exceed customer expectations by providing a traditional brick and mortar sales experience on a web-based platform.


Contact info

3.9

Great

TrustScore 4 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No worries

Fast delivery from official Fluke vendor. No counterfeit/gray market worries.

14 September 2025
Global Test Supply logo

Reply from Global Test Supply

We're proud of our strong partnership with Fluke. We're pleased you like their products as much as we do. Thank you, Pete!

Rated 5 out of 5 stars

Delayed on receiving but still good experience.

There were some miscommunications as they don't really call to provide updates but in general, I was able to receive the order and ship it back just fine.

14 July 2025
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Reply from Global Test Supply

We're sorry for the misunderstandings. In case it's helpful for you, you can check the status of your order 24/7 at https://www.globaltestsupply.com/orders. Also, we'll email you if we run into any delays. Otherwise, everything is running as promised.

Rated 3 out of 5 stars

I did not get the micron gauge that I wanted

I did not get the micron gauge that was shown did not want the new one wanted the old model.

14 September 2025
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Reply from Global Test Supply

We apologize for the inconvenience, Dale. We've updated the image on our website to reflect the correct version. If you'd like to discuss your options for this order, our customer service team would be happy to help. You can reach us at 1-888-610-7664, sales@GlobalTestSupply.com, or via live chat.

Rated 5 out of 5 stars

Great customer service

Great customer service. Accidentally ordered the wrong part and they were able to remedy the issue fast.

14 August 2025
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Reply from Global Test Supply

Thank you for your 5-star review and for sharing your experience with us! Have a nice day. :)

Rated 5 out of 5 stars

Fast & prompt

Received correct order within 3 business days. Easy to order, no hassle.

14 August 2025
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Reply from Global Test Supply

Thanks so much for the great review! We’re glad to hear your order arrived on time and that the process was easy and hassle-free. We appreciate your business and look forward to serving you again soon!

Rated 1 out of 5 stars

Can't be trusted.

Can't be trusted.
After paying via credit card for my purchase, GTS tried to add an extra $250 in delivery charges in addition to the $170 I had already paid.

Insisting on renegotiating the price after offer and acceptance completely broke my trust of your American based operations.

14 August 2025
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Reply from Global Test Supply

We're sorry for any misunderstanding, Jason. We take these situations very seriously, and we're looking into this right away. We will get back to you shortly.

Rated 5 out of 5 stars

Fast shipping great price

Fast shipping
Great price
Very good quality
As they describe exactly
Thank you

14 August 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for the awesome review, Ahmed! We’re thrilled to hear you’re happy with the fast shipping, great price, and quality of the product. We always aim to deliver exactly as described, and it’s great to know we hit the mark. Thanks again for your support!

Rated 1 out of 5 stars

Bought Sman 4 said ship in 5 days…

Bought Sman 4 said ship in 5 days called said on back order send end of the month. Bought elsewhere

14 August 2025
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Reply from Global Test Supply

You're absolutely right, Steven, and we apologize for the incorrect lead time shown on our website. We understand the inconvenience this caused and truly regret the experience. Thanks to your feedback, we've updated the product listing to ensure more accurate lead times going forward. We appreciate you bringing this to our attention and helping us improve.

Rated 5 out of 5 stars

Right product, good price

Had the product I wanted, in stock, at a good price. Quick shipping. Would buy from them again.

13 August 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for the great feedback, William! We’re so glad we could provide the product you needed at the right price with fast shipping. We look forward to serving you again in the future.

Rated 5 out of 5 stars

REED Instruments

Great products, great price.
Easy to use and prompt shipment.
Will highly recommend Reed Instruments!

14 August 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you so much for the glowing review! We're thrilled to hear you had a great experience with our products, pricing, and service. Your recommendation means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent. Will use again!

Price, Fast shipping, Excellent transaction!

14 June 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for the great feedback, Brian! We're glad everything met your expectations. It's great to know the transaction went smoothly, and we’d be happy to help you again anytime.

Rated 5 out of 5 stars

Great product and communication

Great product and communication. I found Global Test Supply from a outdoorsman website, Rokslide.

14 June 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for the kind words and for sharing your experience. It's awesome to hear you found us through Rokslide — we appreciate you giving us a try and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent communication and…

Excellent communication and responsiveness to special situations.

14 June 2025
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Reply from Global Test Supply

We appreciate the compliment, Chris. It's important to us to stay attentive and adaptable, and we're always happy to help.

Rated 1 out of 5 stars

I dropped off a temperature gage for…

I dropped off a temperature gage for repair and I was told that I would receive a call in a week to let me know if they could repair it. I tried calling them, but there is no way to get a human. One has to know the "extension of the person you want to reach," no directory, no department extension, nothing. I went back 5 weeks later just to find out that they could not repair it. When was someone going to call me?
I used them for 30 plus years for all my instrument calibration, but no mas. I found another company.

14 June 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for taking the time to share this, Martin. We’re very sorry your recent experience didn’t reflect the level of service you’ve come to expect from us over the years.

You’re absolutely right to expect timely communication and an easier way to get in touch with our team. We’ve addressed the issue with our repair follow-up process to ensure this doesn't happen again. For future reference, you can reach our team directly toll-free at 1-888-610-7664.

We truly appreciate the many years you trusted us with your calibration needs. We’d really appreciate the opportunity to earn back your trust. If you’d consider giving us another shot, we’ll make sure your next experience reflects the level of service you deserve.

Rated 5 out of 5 stars

This rental worked out great

This rental worked out great. Arrived when needed and credited for returning the tool ahead of time.

14 June 2025
Global Test Supply logo

Reply from Global Test Supply

We appreciate you taking the time to share your experience with your rental, Russell. We hope to see you again soon!

Rated 3 out of 5 stars

My overall experience was good but I was beginning to wonder . . .

My overall experience was good, the item I bought is just what I needed and the pricing through Global Test Supply was very competitive. The only downsides of the experience were: 1 It many weeks to get the tool for whatever reason (not in stock was the answer, then these ship direct from the factory was the second reason given. There was a price change after my initial purchase because they claimed the manufacturer changed the price. It was still a good buy so I went forward with the purchase, but this was a little sketchy, and I was starting to feel like I had been scammed because of the delays, BUT Ultimately it all came together and I am happy with the deal.

14 June 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for your honest and detailed review, Mark — we're glad to hear you're happy with your purchase and found the pricing competitive.

We understand how the delay and pricing adjustment raised concerns, and we appreciate you sticking with us through the process. Some factory-direct items can take longer to fulfill depending on manufacturer availability and lead times, and in rare cases, pricing may shift due to changes from the supplier. That said, we know how important clarity and consistency are, and we're reviewing this experience to improve communication moving forward.

Thanks again for your order and your trust — we hope to work with you again soon.

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