Global Traveler customer support is nonexistent. I have been trying to get refunded for over two years. They continue to state that my bank has it on hold, but I have provided them emails and document... See more
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See what reviewers are saying
In a world where you can't get a person on the phone, i am pleasantly surprised how excellent Global Entry has been thus far. They communicate in a timely fashion and are polite, flexible and knowledg... See more
the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and conti... See more
I booked a reservation online for TSA Precheck, and they responded right away with an appointment. I had a question regarding changing it, and they again responded, twice, within five minutes!! Grea... See more
Company details
Written by the company
Global Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Contact info
6735 CONROY ROAD STE 309 , 32835, Orlando, United States
- (407) 641-3729
- immigration@globaltraveler.us.com
- globaltraveler.us.com
3.7
Average
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick response and resolution to…
Very quick response and resolution to my issue.
14 September 2024
Unprompted review
Reply from Global Traveler
Dear Judy Lowenstein,
Thank you for your feedback.
We are pleased to hear that your issue was addressed promptly and to your satisfaction. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
Global Traveler Customer Service
Have tried 3 times to complete process
Have tried 3 times to complete process. Go through entire application, get to payment and it keeps denying credit card. I have tried 3 different cards. They are good. It is NOT the cards
12 September 2024
Unprompted review
Reply from Global Traveler
Dear Tonda Collins,
Thank you for bringing your payment issues to our attention. We understand how frustrating this situation can be.
Since you are having trouble completing the payment directly on our site, we recommend using PayPal as an alternative. We can provide you with a PayPal link to facilitate the payment, and we will handle the follow-up manually. Please note that you may need to fill out the application form again to ensure all details are accurate.
To proceed, please contact us at immigration@globaltraveler.us.com or call us at (407) 641-3729, and we will assist you promptly.
Thank you for your understanding, and we look forward to resolving this for you.
Best Regards,
Global Traveler Customer Service.
Reply from Global Traveler
Dear Daniel D,
Thank you for your feedback. We understand that you may have concerns about your membership, and we're here to help. Please reach out to us directly so we can assist you further.
Our contact mail is immigration@globaltraveler.us.com and our contact number is (407) 641-3729.
Looking forward to resolving this for you!
Best Regards,
Global Traveler Customer Service
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