I was dealing with really slow internet speed, maybe because I barely got this device today, but I spoke to customer service about it. I got connected with Mike and he was super patient and amazing. He fixed the issue with tech and I’ve got super fast wi-fi now. Thanks again, Mike!

Mike helped me and within a few minutes my problem was solved (trying to figure out if the hotspot was charged).

I was having trouble getting a refund for unused data pack. Diana was extremely helpful in getting me the refund as I was booking for another country.
Thanks Diana

I have been using a G3 Glocalme since 2017. It has been wonderful when travelling abroad or for using in the UK where i live. Since the pandemic i haven’t used it but recently went on a weekend away and bought data and tried to use it. For some reason it wasn’t loading webpages and just didnt seem to work so i ended up using hotel wifi. I thought maybe my device was outdated with all the 5G products now. So i contacted Glocalme online about my experience and was messaging with Lucas to ask whether i needed to update my device to a new 5G. He was very helpful and gave me a free data plan to test my G3 again in the UK. It is working fine so possibly it was the area i was in up North that didnt have good wifi reception but i have used my G3 all over the world previously. Anyways, i will see how i get on but i wanted to say thank you to Lucas for his helpfulness.

The product is awesome in general... with such a nice and small device you can provide an internet connection through WiFi for up to 8 devices. It´s easy to configure, easy to use and it´s great that you can buy data for so many countries.
Most of the time we´re travelling in a group from 2-4 people (everyone with smartphone and laptop) and so we can share this connection on trips and out of the hotel where there´s normally internet through hotspots.
Even when you have some issues, the helpdesk from GLocalMe is awesome (especially Diana!) and can fix any problems really quick and friendly.
Thanks - the world was in need for that product!

Somewhat complicated to get your head round the expiration date of data packages however, in the event of an issue, customer service are very obliging and helpful

Great customer service. Diana resolved and answered my questions quickly.

Thanks Mike, for your quick help!
I could solved my issue
Thanks Glocalme also

Farro was excellent and professional. Helped me with unused data to apply towards a new package in another location. Love this service!

Since retiring, my wife and I are doing more traveling than ever...and GlocalMe goes with us wherever we go. Reliable service and it is much cheaper than paying for an extended cellphone plan. We have used it in North America, all over Europe and in the Islands. We have the Duo Turbo and the Sim card comes in handy where Glocal service isn't provided. It also serves as our cottage Wifi as service is not available in our area .

We have been using GlocalMe during our travels for 2 years to date, through Canada, the US, the UK and New Zealand. We have rarely experienced any problems but on the couple of occasions we have had difficulty connecting the online service has been quick, efficient and effective. Thanks to Elaine and the tech support for quickly solving our issues.

So far so good. I purchased DuoTurbo and customer service have been very responsive immediately from pre purchase to post purchase. Shout out to Cara (pre purchase) and Elaine (post purchase).

Will provide a review update when I start using their service data in the US and part of Europe in the coming days.

good customer support from GlocalMe, They helped with my issue

Prompt and effective support. Thank you.

He helped me very quickly, uncomplicated and without telling me that I'm not good, thank you very much

Needed tech support to enable a sim on my new device. Mike helped and I was able to enable it in less than 10 minutes. Should have started there instead of wasting 1hour alone.
Satisfied client and would recommend this company

Had a serious problem trying
to connect new business phone to my glm wifi,chated with Lucas he fixed problem in a flash..great service

Diana was fabulous and fixed the problem quickly.

Always best support! Diana could help me out super fast and precise. Thank you again!