Glockstore Reviews 

I have to say I was very concerned with all the negative reviews about the Glock Store. I just got off the phone with Ceasar, a very diligent customer service rep who took care of my issue right away.

I did spend quite a bit of time on hold and, hence, the 4 stars.

I hope this helps.

Ordered a Titanium safety plunger for my G20. After installing I would have about 4 to 5 light strikes on the primer and the round would not discharge. I wrote a bad review on the Glockstore page and they seemed to block it. Tried twice but neither one was published.

Was going to write a detailed review like wind bag Lenny McGill does . But I really don’t want to sound like him .
So my dad use to say (a word to the wise is sufficient)
And just tell you Brownells and Midwayusa is all you need ..

All these bad reviews are crazy. Personally my experience was not like any of these others I’ve been reading about & I was worried after reading all these negative reviews after the fact of placing my order. Anyway, I placed a order on 6/19/21 and today is 6/22/21 and I just got my fed ex tracking # for the order and it will be here on 6/24/21. My order status on the GlockStore website was always up to date. I even called the company and they answered after about 18 minutes of being on hold (due to the high volume of business they get) and I spoke with a very polite associate who answered my questions 100%. I personally will purchase from them again it hasn’t even been a week since I placed my order & it’s on its way. However my order was only 1 item for $30 so maybe that has something to do with how quickly my order has moved along. Still, have some patience and your orders will be fulfilled, I’m sure they're trying the best they can!

Complete scam. Told me my package would be here . Its been 2 months and no package yet. Spent a total of $800 already. I recommend you guys order from topguns.store . They are legit and also had my pistol come in with one full magazine

Ordered $100+ worth of parts that showed in stock. Got email after I ordered that some parts were out of stock and the in stock items will ship now and out of stock will ship when available. Got a tracking # and then never received order. The tracking # says delivered. Never got anything so opened up a claim with USPS. USPS denies claim stating order shows delivered. Reached out to Glockstore.com for help. No response. Complete scam. No customer service.

I placed an order for a slide cut and paid $325. I confirmed the Glock store receivers my slide. After 2 months of no communication or product , I finally got an response that average time of slide cut is 16 weeks! Now at 16 weeks, I still don’t have my product and can’t a get a response. This company is a sham and should be closed down.

What they display for sale on their website is never updated, most is out of stock, and considering the reviews it has been for a while. Just don't order to them, they lie about the items available.

Don’t waste your time with this worthless @$%#*! company.

Placed an order on 03/12/21. Paid $9.99 for a part, plus an additional $10 for shipping.

The web site did not state the items were out of stock. It was only after placing the order that I received an email stating the items were out of stock. Frustrating, but I understand so I was willing to be patient. However, it's been over two months and Glock Store has not responded to any communication from me during that time. As others have pointed out, THE LIVE CHAT FEATURE ON THEIR WEBSITE DOES NOT WORK; I don't know why it's there other than to make it look like they're service-focused. However, they have a serious issue with customer service that has persisted so long, the perception is it's intentional.

I don't believe I've been billed since my order has not shipped, but I've been trying to cancel the order for some time and have not been able to communicate with a single person at this business. You can’t get in touch with the company by email or the chat link on the website. If you call by phone, you can listen to the pre-recorded message about Lenny McGill being on the floor creating new products. You will be on the line for up to 40 minutes before the service will automatically disconnect you and tell you to call back another time. So, the customer is just a fool for waiting while the Glock Store plays with their finances. WHY? Its not Covid Based. Many companies are telling this same lie while charging consistent rates on postage and handling and blaming Covid. And this is America…..

Ordered recoil spring guide for my Glock 26. The packaging said it was for the gun. Neither I nor my gunsmith could get it into the gun. Contacted customer service, exchanged a few e mails and pics then nothing. Sent several other e mails, still nothing. Im done w them

So glad I saw these reviews before I tried a THIRD TIME! Placed order, then. AFTER being charged received email incorrect billing info & they need me to send copy of ID & CREDIT CARD. I called twice when hours supposed to be open but never got support, so they canceled my order. Then time passes and I resubmit order (partly b/c some items are a gift I'm looking forward to giving my sister) and they AGAIN charge my card again, then send email hat some items not in stock. Day or so later, they send email they are going to cancel my entire order with NO explanation as to why. Now I research company (beyond youtube self help videos) and see how unreliable they are... won't waste my time waiting on hold again or placing order 3rd time....

I ordered a ss80 builder set. It stated it was in stock, purchased and money was instantly taken from my account and the next day I receive an email saying my product will not be in stock and I gotta wait, ( never know how long the wait is, could be years ) I tried emailing them and calling them , haven’t heard back a single thing. DO NOT SPEND YOUR MONEY ON THIS FALSE ADVERTISING WEBSITE.

Ordered parts back in September 2020 it's now March 2021. They never sent me anything and never got back to any of my emails. Nothing. Pathetic never again with them.

I originally ordered 3 Double Diamonds +6/5 extended mags in blue. I decided to change the color scheme of my gun and reached out to the Glock Store to let them know I wanted to change the color to black. The representative said, no problem, but they needed my permission to cancel the existing order. I told them no problem because I really wanted them in black. The representative never canceled my order and I received the blue mag extensions that I didn’t want. Now I have to go through the trouble of sending them back and waiting once again. After all that I’ve decided to keep the blue one, but I will never shop at the Glock Store again because they have terrible customer service.

I recently purchased the OEM Glock +2 magazine extension with insert from the Glock Store. it showed them to be in stock on the website so I purchased enough for each magazine I had for my Glock 26. Two days later I get an email from them saying that they are sorry that after updating their inventory they do not have them in stock. And that they would put a hold on my Payment and would
charge me accordingly to what is in stock as it comes in. And if it should take as long as 30 days or more they would get back in touch with me and let me know. So why charge me for something you don’t even have? To me that’s very similar to stealing in a very polite way. If there is such a thing. I asked for a full refund and they did oblige without issue. it was my first experience with them but it certainly left an impression on the chances of me doing future business with them

Do NOT order anything from this company. They do not update their website with availability. So you waist your time placing an order, expecting it to be in stock and shipped. After they charge your credit card for almost the full amount, they notify you the items are not available. And it says after 30 days, they would have to re-charge your credit card. Problem is, they've already charged you almost the full amount. Happened to me on the last 2 orders. So now you have to try and contact them to get your money back. Forget about calling their 800 number. It will leave you on hold for 20 minutes and then disconnect. There's a recorded message with the Covid excuse, which basically means in 11 months of Covid, they haven't figured out how to answer their phones or update their website with availability. It's insane that they think it's OK to mislead us and hold onto our money, while they fail to get theitems in stock. Then they expect us to put in more effort and time to get our money back.

Glockstore has been taking a lot of hits lately but much to do with stuff connected to COVID and public health edicts. I've had trouble with the web site from time to time to place online orders. In spite of many difficulties, their customer service folks more than make up for the glitches and "Brian" was a perfect example of "customer service". Not the first time I have worked with Brian. He is my go to sales person for everything I need. Once again, I had problems ordering online but was able to reach out to customer sales. Within 24 hours Brian got right back to me and quickly solved the problem and got what I needed. You just have to push past the other crap the Glockstore cannot control. I have been a loyal customer of Lenny's store and will continue doing business with Glock Store because of folks like Brian. His people make all the difference and I'm thankful for their help. Glad to see Lenny is heading to TN and bugging out of CA...their HUGE loss. Just like MAGPUL jumping to WY out of CO. That's what happens when you turn blue. Good luck folks!

I really wish I could give them zero stars. I placed an order over a month ago, and have been patient and understanding of the limitations brought on by Covid. They charged my card for the parts I ordered the next day, but haven't given me any updates. I've contacted them multiple times with no response. They don't update their inventory online. If something is 'In Stock' on their website, don't actually plan on it being in stock. They don't even accept cancellations via email or chat, and their phones are always "busy." What a scam.