Glotech Appliances Reviews 766

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I was having an issue ordering some Neff Hob Ducting pieces on the website and decided to give Glotech Appliances a call. I spoke to a lovely lady in sales (sorry, I didn't get her name) but sh... See more

Company replied

Rated 5 out of 5 stars

Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... See more

Company replied

Rated 1 out of 5 stars

Paid them for a product, via online purchase. They took my money but product never arrived. No communication from them what so ever. 1st email asking what was going on, 2nd email asking for refund rec... See more

Rated 5 out of 5 stars

Our last freezer was bought from Glotech in 2002. Its replacement was installed last week. Our thanks to Barry, who identified the exact model to suit our needs. We cannot praise the installers highl... See more

Company replied

Company details

  1. Appliance shop

Information provided by various external sources

We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Andrew was helpful efficient and polite…

Andrew was helpful efficient and polite l would recommend him and the company thank you

21 February 2025
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon,
Thank you for taking the time to leave us a review, we are pleased you were happy with the service provided by Andrew and will ensure to pass on your feedback to him and the team.
Kind Regards,
Glotech

Rated 5 out of 5 stars

Good communication from the team

Good communication from the team. Turned up on time and fixed the issue. Value for money too, would recommend. Ben

17 February 2025
Unprompted review
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Reply from Glotech Appliances

Good afternoon, Thank you for your kind review regarding out repairs department, we are delighted to hear you were happy with the service provided by our repairs team! Kind Regards, Glotech

Rated 1 out of 5 stars

AVOID THESE AMATEURS!!

These people will take more of your money than they need to. £99 call out, the “technician” changed a part and the appliance still had the same fault so I’m over £200 down and no further forward. They wouldn’t refund the part and suggested they should change all possible components that could be causing the problem at the same time (3 more components) - ridiculous. This would cost another £500 so £700+ for a repair when a brand new appliance with warranty is £450, even if bought a new one now I’d still be better off than following their advice. These hapless goons don’t have a clue as to what they are doing. AVOID!!!

21 November 2024
Unprompted review
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Reply from Glotech Appliances

Good morning, we are sorry to hear about your experience with our repairs department. Please could you contact us with your repairs reference number so we can ask our repairs management team to investigate this issue further. We can only apologise for your less than satisfactory experience and can assure you this will be investigated fully internally. Kind Regards, Glotech Sales

Rated 5 out of 5 stars

Washer fixed and sorted

Washer fixed and sorted, engineer Nick was great, highly recommended!

5 February 2025
Unprompted review
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Reply from Glotech Appliances

Good afternoon, Thank you for leaving us a positive review, we are pleased to hear your washer is now fixed and back to working order! Kind Regards, Glotech

Rated 1 out of 5 stars

Not a appliance repair company

Can any one else see that is company is rotten to the core?

They give this same reply to every negative review

Hi There,

Thank you for taking the time to leave a review.

We have requested further information for your details so we can investigate this on your behalf. We will look into this shortly.

Kind regards,
Glotech Repairs.

Typical drag and drop mentality. A more personalised attitude to a positive view!!

To everybody out there please read the reviews both positive and negative before spending any money with this company.

10 January 2025
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, I am sorry to hear you are not happy with the reviews we have posted on our appliance sales and kitchen design reviews page. We have changed who looks after our reviews following a staff change around and therefore more recent reviews have not had the same reply to them. We do believe each review requires a personalised and more appropriate approach. As a family run business who have been selling appliances and designing kitchens for over 50 years, our customer feedback and satisfaction is extremely important to us and we are always open to ways in which we can improve for our customers. Kind Regards, Glotech

Rated 5 out of 5 stars

Good prompt service

George was polite and helful and fixed my AEG dishwasher

16 January 2025
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for leaving us a 5 star review, we are pleased to hear your dishwasher is back in working order! Kind Regards, Glotech

Rated 5 out of 5 stars

New fridge installation

Dino and Seth came to install a new fridge and remove an old one that wasn't working anymore. This meant that both had to be carried up and down 50 stair steps in a narrow flat block. They were courteous, professional, did the job as fast as they possibly could, and during what I imagine is a very busy period. Highly recommend them, and had no issues at all.

16 December 2024
Unprompted review
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Reply from Glotech Appliances

Good afternoon, Thank you for your kind words, we will ensure to pass your feedback onto our team who attended to install your new fridge. Kind Regards, Glotech

Rated 5 out of 5 stars

Dihu and Callum were really nice

Dihu and Callum were really nice, kind and polite and superbly efficient. They went out of their way to help and I can heartily recommend them. Brilliant team and brilliant service. The machines are excellent too.

The Glotech sales and support team were amazing on the phone too - fab company.

18 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for your feedback regarding your recent experience with our sales and installation team, we are glad you were happy with the service provided by our team. As a family run business, customer satisfaction is at the heart of what we do and we are pleased to hear such kind words following your recent experience with us. Kind Regards, Glotech

Rated 5 out of 5 stars

Great installation, Sales & Repair Services provided by Glotech

Both installation engineers (Dinu & Seth) were polite and courteous. They answered any questions that were asked.

16 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for leaving us a 5* review, we are glad to hear you were happy with the service provided by our excellent team! Kind Regards, Glotech

Rated 5 out of 5 stars

Friendly & efficient service

We replaced our dishwasher with Glotech & had a great experience. The sales team were really helpful on the phone, taking us through the options that would work in our space & helping us come to a decision that was right for us. Delivery & installation was quick & easy - Dinu & Callum were efficient, friendly and excellent problem solvers. They also took the old dishwasher away, which was really helpful. All in all - a great service, we'd definitely recommend them.

12 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, thank you for leaving us a 5* review, we are pleased to hear you were happy with the service provided by our sales and installation team. Kind Regards, Glotech

Rated 5 out of 5 stars

Amazing customer service

This is my go to company for any appliances. From the great advice and ease of ordering from Barry in Sales, to the professional, careful and personable delivery staff ( shame I didn't take the young man's name as he has delivered here before and nothing is too much trouble). I should mention that their prices are competitive.I cannot recommend Glotech highly enough!

14 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for your kind words regarding your most recent visit to us. As a family run business customer loyalty and recommendations are so important to us in order to keep doing what we do. We will ensure to pass on your kind words to Barry and the installation team whom attended. Kind Regards, Glotech

Rated 5 out of 5 stars

Bought a new dishwasher from Glotech…

Bought a new dishwasher from Glotech after old one expired. When the fitters came to remove the old dishwasher they couldn't get the old one out because there was not enough head room. That was sorted separately by a Glotech guy and today Dinu, Seth, and Callum came to fit the new dishwasher. The boys did a great job and we can now stop washing everything in the sink. A job well done! Thanks, lads, and thanks Glotech.

13 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, we are pleased to hear our installation team was able to rectify any difficulties required when installing your new dishwasher and that you were pleased with the service received by us. Kind Regards, Glotech

Rated 5 out of 5 stars

Excellent service received by Glotech…

Excellent service received by Glotech Appliances.
Dinu, Seth and Callum arrived on time, were friendly but professional. Very rare now a days to have such good engineers turn up, fit an appliance and not leave until it was 100% right.
Thank you.

12 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for your kind words, we will ensure to pass these onto the team whom attended. Kind Regards, Glotech

Rated 5 out of 5 stars

Outstanding Service and Installation by Glotech

I recently had a fridge freezer installed by Glotech, and I cannot praise their service enough. The installation was carried out to an impeccable standard, and the entire experience was seamless from start to finish.

A special mention goes to the three workmen—Dino, Seth, and Callum—who demonstrated exceptional professionalism, skill, and attention to detail throughout the process. Their teamwork and expertise ensured the installation was completed flawlessly, and they left the area spotless afterward.

It’s rare to come across such high standards of workmanship these days, and I’m thoroughly impressed. I wouldn’t hesitate to recommend Glotech to anyone in need of appliance installation services.

Thank you again for such a fantastic experience!

13 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon, Thank you for your kind words regarding your recent experience with us. As a family run business we rely on reviews and recommendations in order to continue doing what we do! We will ensure to pass on your feedback to Dino, Seth and Callum. Kind Regards, Glotech

Rated 5 out of 5 stars

Dino & Callum and Daniel were…

Dino & Callum and Daniel were absolutely were absolutely professional and were fantastic in their attention to detail fitting our integrated fridge freezer. I would highly recommend Glotech and use them in the future.

11 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Hello, thank you for leaving us a 5* review following on from your latest experience with our team. We are pleased to hear you were happy with the service you have received from us and will be delighted to support you in the future with any of your appliance needs. Kind Regards, Glotech

Rated 5 out of 5 stars

NEFF oven installation

Dinu, Callum and Ty. They rang 45 minutes in advance to tell me time of arrival and during the oven installation they were helpful, friendly, and efficient

9 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Thank you for leaving us a review based on your experience with us, we are pleased to hear you were happy with the service you have received by our team. Kind Regards, Glotech

Rated 5 out of 5 stars

Excellent service

Excellent service, professional and friendly.

6 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon,

Thank you for taking the time to leave us a review, as a family run business customer feedback is extremely important to us and we will ensure to pass on your gratitude to the team involved with your order.

Kind Regards,

Glotech Sales Team

Rated 5 out of 5 stars

Replacement fully integrated dishwasher

Dinu & Callum replaced my dishwasher with a Blomberg. Very friendly and took great care. Highly recommend.

5 December 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon,

Thank you for taking the time to leave us a review, as a family run business customer feedback is extremely important to us and we will ensure to pass on your gratitude to the team involved with your order.

Kind Regards,

Glotech Sales Team

Rated 5 out of 5 stars

Excellent service from Barry

Excellent service from Barry, who always is helpful, and manages to find the right replacement for me.
Also great fitting from Gary who managed to overcome the problem fitting a new integrated freezer.

19 November 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon,

Thank you for taking the time to leave us a review, as a family run business customer feedback is extremely important to us and we will ensure to pass on your gratitude to Barry and our installation team involved with your order.

Kind Regards,

Glotech Sales Team

Rated 5 out of 5 stars

We replaced our old chest freezer of 23…

We replaced our old chest freezer of 23 years with a new one, Dino and his colleague were polite, efficient and knowledgeable, a quick swap over and removal of old appliance, thank you.

8 November 2024
Unprompted review
Glotech Appliances logo

Reply from Glotech Appliances

Good afternoon,

Thank you for taking the time to leave us a review, as a family run business customer feedback is extremely important to us and we will ensure to pass on your gratitude to the team involved with your order.

Kind Regards,

Glotech Sales Team

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