I was having an issue ordering some Neff Hob Ducting pieces on the website and decided to give Glotech Appliances a call. I spoke to a lovely lady in sales (sorry, I didn't get her name) but sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... See more
Company replied
Paid them for a product, via online purchase. They took my money but product never arrived. No communication from them what so ever. 1st email asking what was going on, 2nd email asking for refund rec... See more
Our last freezer was bought from Glotech in 2002. Its replacement was installed last week. Our thanks to Barry, who identified the exact model to suit our needs. We cannot praise the installers highl... See more
Company replied
Company details
Information provided by various external sources
We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!
Contact info
Unit 2 Soothouse Spring, AL36PF, St Albans, United Kingdom
- 0330 024 9093
- salesteam@glotech.co.uk
- glotech.co.uk
4.2
Great
766 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely service from Rob and gary
5 October 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us feedback based on your recent purchase with us, as a family run business your feedback is extremely important to us and we will ensure to pass on your feedback to those involved in your order.
Kind Regards,
Glotech Sales Team
Fridge replacement
Rob and Lee did a great job to help us replace the fridge freezer. They are very polite and dedicated while working
4 October 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us feedback based on your recent purchase with us, as a family run business your feedback is extremely important to us and we will ensure to pass on your feedback to the rest of the team.
Kind Regards,
Glotech Sales Team
Excellent fitters
Excellent fitters, Dinu and Callum went the extra mile. Fantastic service.
28 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us a review, we will ensure to pass on your feedback to Dinu and Callum.
Kind Regards,
Glotech Sales Team
Friendly guys
Friendly guys, Lee and Gary, professional, quick and efficient.
28 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for leaving us a review, we will ensure to pass on your feedback to the team.
Kind Regards,
Glotech Sales Team
Lee and Garry were amazing
Lee and Garry were amazing, job done quickly and efficiently!
27 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us a glowing review based on your experience with our team recently. As a family run business your feedback is extremely important to us.
Kind Regards,
Glotech Sales Team
Friendly and helpful I appreciated both Callum and Dino's…
I appreciated both Callum and Dino's helpfulness and friendliness.
They went out of their way to help with advising how best to register my appliance and use the programs on the machine.
They also delivered between the window of time that I had requested.
26 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us a review based on the experience you received from us recently. We are delighted to hear you were happy with the service our team provided you with and will ensure to pass on your kind feedback.
Kind Regards,
Glotech Sales Team
Great service
26 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for taking the time to leave us a review based on your experience with us recently, we are pleased to hear you were happy with the service you have received from us.
Kind Regards,
Glotech Sales Team
Super friendly
Super friendly, speedy and even cleaned the space before putting the new washing machine in!
25 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review based on your experience with our installation team yesterday. We are glad to hear you were happy with the service our team provided and will pass on your feedback to those who attended.
Kind Regards,
Glotech Sales Team
Very efficient
Very efficient and quick ordering and delivery. Very helpful and knowledgeable delivery men - Rob and Lee.
25 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review based on your experience with our team yesterday. We are delighted to hear you were happy with the service you received from our team.
Kind Regards,
Glotech Sales Team
a tremendous job
Gary and Lee did a tremendous job of fitting an under-counter oven in a problematic space.
No mess. No fuss.
A lovely clean job well done.
Old oven taken away too
Many thanks, chaps!
22 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for leaving us a review based on your experience with us on Friday. We are pleased to hear you were happy with the service you have received from our team during your installation.
Kind Regards,
Glotech Sales Team
Rob and Callum were extremely helpful…
Rob and Callum were extremely helpful friendly professional and super quick!
They even cleaned up the porridge that had fallen behind the fridge for me!
Very pleased with the service and highly recommend!
22 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a glowing review, as a family run business customer feedback is extremely important to us and we will be sure to pass on your comments to those involved in your order.
Kind Regards,
Glotech Sales Team
Callum and Rob were fantastic
Callum and Rob were charming, early and efficient! A lovely change from normal delivery guys…
Thank you
22 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review, we are glad to hear you were happy with the team who carried out your delivery.
Kind Regards,
Glotech Sales Team
Brilliant brilliant service
Brilliant brilliant service. The office team is friendly & efficient. The engineers were fantastic. Everybody did what they promised. I’m delighted.
22 September 2023
Unprompted review
Reply from Glotech Appliances
Good morning,
Thank you for leaving the time to leave us a review based on your experience with us today. We are delighted to hear you are happy with the service you have received from our team throughout your order and will ensure to pass on your feedback to those involved with your order.
Kind Regards,
Glotech Sales Team
Very good for setting and punctual (…
Very good for setting and punctual ( last time, appoint was missing somehow they came but I didn’t notice in my apartment)
21 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review based on your experience with us today. We are very pleased you were happy with the service we have provided.
Kind Regards,
Glotech Sales Team
Excellent service
Excellent service. Rob and Lee delivered a fridge and an extractor to my flat this morning. They were very professional and friendly.
Leon Ramirez
20 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for leaving us such a wonderful review, your feedback is greatly appreciated.
Kind Regards,
Glotech Sales Team
Amazing service From Rob and Lee
Amazing service From Rob and Lee. Highly recommend their services 👌
20 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you so much for the 5-star review! We are thrilled to hear that you were pleased with the service we provided and appreciate your feedback.
Kind Regards,
Glotech Sales Team
Rob & Lee saved me!
Rob & Lee just left after fitting my new fridge freezer.
Arrived nice and early.
Polite and quick doing the fitting, and left my flat nice and clean.
Great guys I’d absolutely trust with any fitting. Recommend.
18 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for your kind words and for supporting our business. We truly appreciate your feedback and are always striving to ensure we offer the best customer service to every customer.
Kind Regards,
Glotech Sales Team
This is the 3rd time I’ve used glotech…
This is the 3rd time I’ve used glotech now, I’ve had my dishwasher, washing machine and now oven replaced with them. Always a very easy seamless process and they take away the old equipment which is SO great and convenient for me.
Would highly recommend.
Lee and Deano came today to fit in a new oven, they were in and out (very polite) in about 15 mins. They also helped quickly repair my cupboard door which was amazing and they really didn’t have to. Josh from sales has also been super helpful. Thank you!
I’ll be back!
15 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us such a wonderful review, your feedback is really appreciated and we will ensure to pass on your kind words to the team involved with your order.
We are very pleased you continue to choose us each time you require any assistance with your kitchen appliances.
Kind Regards,
Glotech Sales Team
Fabulous job for Rob and Lee
Rob and Lee did a fabulous job in installing out refrigerator. It was so quick and impressive. Thank you so much for your great job.
15 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time so leave us feedback based on your recent experience with us. Customer feedback is extremely important to us and we will ensure to pass on your gratitude to the team involved with your order.
Kind Regards,
Glotech Sales Team
Dino and Lee were quick and responsive…
Dino and Lee were quick and responsive to fix our fridge. Five star - thank you very much
15 September 2023
Unprompted review
Reply from Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review based on your experience with us today. Your feedback is extremely important to us and we will ensure to pass on your comments to those involved with your order.
Kind Regards,
Glotech Sales Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.