I booked to have my washing machine repaired and slots were available for this to happen from the next day. The booking was easy. The repair engineer, Ben Flynn, was very professional, polite and quic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was told that to repair my appliance would be almost as expensive to buy new. Zack was very helpful and clear in his information. It cost me a call out charge but he took the appliance to pieces and... See more
I’ve just received fast and professional service from William, a very knowledgeable, professional and polite engineer who has fixed my leaking dishwasher. I live in Farnham. He first visited me a few... See more
Company replied
The engineer William was very good. He came as a follow up after the problem had been diagnosed, but seemingly with incomplete information. Yet was able to find a solution to provide a fix without hav... See more
Company replied
Company details
- Appliance repair service
- also in
- Refrigerator repair service
- Repair Service
- Washing Machine & Dryer Repair Service
About Glotech Repairs
Written by the company
About Glotech Repairs
Our Services:
| Washing Machine Repairs | Tumble Dryer Repairs |
| Oven Repairs | Hob Repairs |
| Fridge Freezer Repairs | Cooker Hood Repairs |
| Dishwasher Repairs | Cooker Repairs |
| Get A New Repair Quote | |
| Find Out More | |
|
Glotech Repairs is a trusted UK brand carrying out thousands of domestic appliance repairs each month. Our accredited engineers offer same-day and next-day services nationwide at competitive prices. |
|
Our Promise To Our Customers and Our Planet
Written by the company
- Our commitment
- At Glotech Repairs, we’re committed to extending the life of your appliances — reducing waste and helping the planet. Our expert engineers repair washing machines, dishwashers, ovens, and more with fast, reliable service and fixed-price repairs. With same or next-day appointments, we’ll get your appliances running again, saving you money and reducing unnecessary landfill waste.
6-Month Guarantee on All Repairs
Peace Of Mind - Guaranteed
At Glotech Repairs, we stand by the quality of our work. That’s why every repair comes with a 6-month guarantee on the same fault reported as standard — giving you peace of mind at no extra cost. Our expert engineers are here to get your appliances running smoothly again, and if the same fault reoccurs, we’ll fix it free of charge. Fast, reliable, and guaranteed service you can trust.
Contact info
Soothouse Spring 2, AL3 6PF, United Kingdom
- 02038339399
- repairs@glotech.com
- glotechrepairs.co.uk
Need Fast, Reliable Appliance Repairs?
4.6
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service provided
Called Glotech Repairs on Monday afternoon about a problem with my fridge/freezer. William came out on Wednesday and fixed it. I would definitely recommend and use this company again if needed.
30 September 2026
Reply from Glotech Repairs
Hello,
We're happy to hear about your quick repair process with our trusted engineer, William! Thank you for taking the time to leave a positive review of your experience.
Kind regards,
Glotech Repairs
FIRST CLASS SERVICE,could not have…
FIRST CLASS SERVICE,could not have asked for a better engineer than Mathew to sort out fault on washing machine, if living in Cromer or North Norfolk then use this company
30 September 2026
Reply from Glotech Repairs
Hi Derek,
Thanks so much for sharing a positive review of Matthew's speedy repair service in Cromer! It's great to hear how pleased you are with the outcome of your repair.
Kind regards,
Glotech Repairs
William was fast and efficent
30 September 2026
Reply from Glotech Repairs
Hi Maria,
Thank you for leaving a positive review of William's quick and efficient repair service!
Kind regards,
Glotech Repairs
The engineer came by to look at my…washing machine
The engineer came by to look at my washing machine. He was fantastic. He was the second engineer we have had and we will have them again.
24 September 2026
Unprompted review
Reply from Glotech Repairs
Hello,
Thanks so much for leaving a 5-star review of your excellent experience with our service! We're happy to hear our tusted engineers provided helpful repair work during your washing machine fix.
Kind regards,
Glotech Repairs
Very good job
Very good job, problemsolved quickly. Helpful and friendly nick. Would recommend in Malton.
29 September 2026
Reply from Glotech Repairs
Hi Sue,
We appreciate you leaving a 5-star review of Nick's helpful advice and friendly service during your repair in Malton!
Kind regards,
Glotech Repairs
William
William, come to see us today in Alton very polite and professional very very professional
29 September 2026
Reply from Glotech Repairs
Hi Melody,
We are glad to hear William was able to repair your machine in a polite and professional manner in Alton! Thank you for leaving a positive review.
Kind regards,
Glotech Repairs
Nick came to Driffield to sort my…
Nick came to Driffield to sort my fridge out for me he was very helpful and polite, I would come to your firm again.
29 September 2026
Reply from Glotech Repairs
Hi Joanne,
Thanks so much for sharing your great feedback on Nick's polite and helpful service in Driffield! We hope to see you again in the future.
Kind regards,
Glotech Repairs
Disappointing experience with an unresolved Miele repair and unclear pricing
I booked Glotech to repair a specific problem with the TwinDos system on my Miele washing machine.
Unfortunately, my experience so far has been very disappointing.
Firstly, there was an issue with the appointment itself. Glotech emailed to say they wanted to attend on a different day from the appointment I had requested and asked me to confirm whether I was available. Before I had had the opportunity either to confirm the new date or rearrange it, the engineer attended anyway while I was out. Fortunately, someone was able to let him in.
According to the engineer’s subsequent notes, he found the TwinDos valve/pipes blocked, unblocked them and tested the machine twice, recording that it was working correctly. However, when I returned home and actually used the washing machine, the same TwinDos problem was still present. I contacted Glotech immediately and sent them photos.
Glotech has now said that parts are required AND wants to charge me a further £61.95 + VAT (£74.34) for another engineer visit, in addition to the initial £148.74 call-out/labour charge and the cost of the parts.
This is where I have a serious concern about the clarity of Glotech’s pricing.
On Glotech’s own booking page, under “One-off Cost”, it currently states:
“Includes Unlimited time and repeat visits with only parts charged on top. Simple pricing to make it easy.”
Their Terms & Conditions also describe a “one-off fixed charge” covering call-out, diagnostics and labour and state that it applies “regardless of the number of visits”. I relied on this in good faith hand I booked.
However, elsewhere in the booking process, Glotech have said there is an additional charge for subsequent Miele visits. I do not recall seeing this when I originally booked, but in any event I find these messages very difficult to reconcile. “Unlimited time and repeat visits with only parts charged on top” seems quite different from charging £74.34 for every subsequent visit.
There is a further issue which I have asked Glotech to address. The Miele repair option they have shown me advertises a six-month guarantee on the same fault as standard. Their engineer recorded that he had repaired and successfully tested my TwinDos fault, yet I reported immediately afterwards that the same problem remained. I have therefore asked why a return visit for that same fault is not being dealt with under that guarantee. The engineer also reports testing twice but I note he attended for a very short time (approx 30 minutes or less - he arrived around 13:30 and I received a call from Glotech at 13:51 saying he had completed the repair and asking for immediate payment).
I have made it clear throughout that I am willing to pay the agreed initial invoice and for any replacement part properly required. I am not trying to avoid paying for the service. My dispute is specifically about the additional attendance charge and what I consider to be conflicting information concerning repeat visits. In other words, they have not done what they promised to do.
I have raised all of this directly with Glotech and am currently awaiting a satisfactory resolution. I will update this review to reflect how they ultimately deal with the complaint.
So far, multiple emails back and forth have not solved the issue, hence this review to warn others.
24 September 2026
Unprompted review
Reply from Glotech Repairs
Hi Helen,
We’re sorry to hear that you’ve been disappointed with your experience so far, and we appreciate that the different pricing information has caused some confusion. We’d like to clarify how the charges applied to your particular booking.
When a booking is made online, the quote is generated based on the postcode and appliance details provided. Before completing the booking, our site shows the specific charges applicable to your appliance and you are required to review and accept these before proceeding. In the case of your Miele appliance, the quote included the initial labour/attendance charge as well as a separate charge for any subsequent visit. This information was also included in the booking confirmation sent to you.
The “fixed one-off labour fee” and “unlimited time and repeat visits” wording you have referred to applies to the standard pricing structure for the relevant appliance categories. Premium appliances, including Miele, are subject to a different pricing structure due to the specialist nature of the repairs and this is reflected in the individual quote provided when the booking is made. We appreciate that seeing the general wording on the website then the specific Miele pricing with your quote has caused confusion, and we’re sorry for any misunderstanding this has created.
That said, our office team has recently reached out to you with a revised goodwill offer towards proceeding with the repair, in our best efforts to resolve your concerns and improve your experience with us. We hope this demonstrates that we have listened to the issues you have raised and are keen to find a positive way forward. We would encourage you to review the offer and let our team know if you would like to proceed, so that we can assist you further with getting your appliance repaired.
We’re sorry that the clarification around the pricing has required several conversations and emails. We do our best to make the charges applicable to each individual booking clear before a customer proceeds, and we hope the goodwill offer made by our team can help bring this matter to a satisfactory conclusion.
Kind regards,
Glotech Repairs
Dishwasher breakdown
Dishwasher breakdown Woking. Engineer sent out within 24 hours. William was brilliant. Sorted our problem, explained everything. Super service.
29 September 2026
Reply from Glotech Repairs
Hello,
We appreciate you taking the time to leave a positive review of William's quick repair to your dishwasher - it's lovely to hear he was able to fix your machine in under 24 hours!
Kind regards,
Glotech Repairs
I am based in Lightwater
I am based in Lightwater. William arrived on time and was quick and efficient with his work replacing the door seal. Thank you
29 September 2026
Reply from Glotech Repairs
Hi Darren,
Thank you for leaving a 5-star review of William's quick arrival and efficient repair work in Lightwater! We're glad to hear your repair was sorted after the door seal replacement.
Kind regards,
Glotech Repairs
Misdiagnosed and extortionate charge for unnecessary parts
When my Siemens microwave failed I paid Glotech £119 to come and repair it . The engineer told me it needed 3 new parts which would cost £750 which made it a write off . I then contacted Siemens directly and discovered the parts were priced at £350 so I bought them and Glotech installed them.
2 weeks later the microwave failed again so I got Siemens to come and have a look , they said that Glotech had misdiagnosed the problem and the appliance was not repairable.
Despite Glotech being responsible for the misdiagnosis they would not even refund the call out fee .
As with other reviews there is a common them with Glotech , wrong diagnosis and extortionate charge for parts .
DO NOT USE THEM !
19 August 2026
Unprompted review
Reply from Glotech Repairs
Hi Hans,
We’re sorry to hear that you were disappointed with the outcome of your microwave repair, and we do understand why you would be concerned after the appliance developed further faults.
We’d just like to clarify a few points from our records; the £750 mentioned by the engineer was an approximate indication of the potential parts cost based on his experience with the appliance, rather than a formal quote. Had you wished to proceed with our parts, our office would have been happy to provide a full quote and explore whether any discount could be offered. Our parts are sourced through genuine manufacturers and suppliers and come with a warranty, which is reflected in our pricing. You chose to purchase the parts directly from Siemens instead, which we were then happy to fit for you, although these parts were not covered by our warranty.
The parts were fitted and, according to our records, the microwave continued to work for around a month before you reported another fault. We appreciate that this understandably led you to question the original diagnosis, but this does make the situation less straightforward than a part simply not resolving the original fault. It is possible that there were further underlying issues with the appliance, particularly given that it subsequently became considered beyond economical repair.
When you raised your concerns with us, we asked whether you could provide the report from the Siemens engineer who had inspected the appliance, as this would have allowed our technical team to properly review their findings against our engineer’s original diagnosis. Unfortunately, we weren’t provided with this report, so we have been unable to establish from the available information that the original diagnosis was incorrect.
We appreciate this is understandably frustrating, particularly given the additional expense you incurred, and we’re sorry that we have not been able to provide the resolution you were hoping for.
Kind regards,
Glotech Repairs
William was very efficient and great…
William was very efficient and great customer service. Camberley
28 September 2026
Reply from Glotech Repairs
Hi Chris,
Thanks so much for leaving a 5-star review of William's efficient repair work in Camberley!
Kind regards,
Glotech Repairs
William helped us greatly in the Woking…
William helped us greatly in the Woking area save did a bunch on things that would have cost a fortune if we hired someone. As well as fixing our oven!!
28 September 2026
Reply from Glotech Repairs
Hi Joyce,
We appreciate you sharing your positive experience with William's thorough diagnosis and expert repair work in Woking! It's always good to hear that he repaired your appliance in a quick and efficient manner.
Kind regards,
Glotech Repairs
William came out promptly and quickly…
William came out promptly and quickly fixed our washing machine, 100% recommend for service in the Guildford, Surrey area
28 September 2026
Reply from Glotech Repairs
Hi Alec,
Thank you for recommending us in Guildford for stress-free appliance repairs! It's great to hear William provided quick and efficient service.
Kind regards,
Glotech Repairs
William was excellent
William was excellent. Very polite and personable, talked through what he was doing. Great impression made and will use again for call outs in Tongham.
28 September 2026
Reply from Glotech Repairs
Hi Michael,
Thank you for complimenting William's polite and thorough repair service in Tongham! It's great to hear that he made a positive impression.
Kind regards,
Glotech Repairs
i today nicky came to look at fridge…
i today nicky came to look at fridge freezer large he was a very honest man told us he was sorry that he was not able tofix it he was a lovely man if youhave problems with yours give giotech repairs a call baste in hessle they travel all over so swanland just down the road he also helped us with a fridge a lot less money than the one that broke thankyou nicky
27 September 2026
Reply from Glotech Repairs
Hi Bernard,
Thank you for taking the time to leave a 5-star review of Nick's professional advice and friendly service, even though your machine was sadly irreparable! It's great to hear our engineers provide excellent service, no matter the outcome of the visit.
If you need our help with any future repair needs, please feel free to reach out again.
Kind regards,
Glotech Repairs
DO NOT USE THIS COMPANY!!!
I had an extremely disappointing experience with Glotech Repairs and would not recommend them to anyone.
First, their high call‑out fee of £99.95 gave me confidence that I’d receive a professional diagnosis — but that didn’t happen. They misdiagnosed the fault completely and told me I needed parts that turned out to be unnecessary. They also failed to turn up twice for the repair appointments they booked, wasting my time and leaving my oven unusable.
Because of their incorrect diagnosis, I had to call out another oven company. Within less than five minutes, the engineer identified the real issue: melted wiring at the connection point. I was shocked to learn that, had I continued using the oven as Glotech advised, it could have resulted in an electrical fire.
In the end, I had to pay two oven companies and an electrician to fix a problem Glotech should have diagnosed correctly the first time. They have only offered to refund the cost of the unnecessary parts, but not the call‑out fee — despite the fact their diagnosis was wrong and their service unreliable.
Overall, Glotech Repairs caused stress, extra expense, and potentially put my home at risk. I strongly advise avoiding them.
24 September 2026
Unprompted review
Reply from Glotech Repairs
Hi Lisa,
We’re very sorry to hear about your experience and, in particular, how much frustration and inconvenience this situation has caused you. This is certainly not how we want any customer to feel following a repair with us.
We sincerely apologise for the two cancelled repair appointments you experienced. Unfortunately, unforeseen issues arose with the attending engineer which meant he was unable to attend as planned. While we did offer to rearrange these for the next available appointments, including next-day availability, we completely understand how frustrating this would have been.
We’re also sorry to hear about your concerns regarding the diagnosis and the subsequent advice you received from another technician. Having reviewed our records, we can see that when you decided not to proceed with the repair, we agreed to refund the parts that had been ordered. However, there was no mention to our team at that time of an incorrect diagnosis, concerns regarding the safety of the appliance, or a dispute regarding the labour fee. As we were not made aware of these concerns, we unfortunately weren’t given the opportunity to investigate them or address them as part of your original complaint.
We take concerns regarding our engineers’ diagnoses seriously, particularly where a customer has subsequently been advised that there may have been a safety issue. We would therefore be more than happy to review this with you and do what we can to put matters right. Please contact our office again so that our team can discuss the details with you and talk you through our proposed resolution.
We’re genuinely sorry that your experience has been so disappointing, and we hope we can have the opportunity to properly address your concerns.
Kind regards,
Glotech Repairs
William Alton Hants
William Alton Hants
Polite helpful and honest, more than welcome,
25 September 2026
Reply from Glotech Repairs
Hi Frank,
Thank you for sharing your positive experience with William's polite and honest repair advice in Alton!
Kind regards,
Glotech Repairs
Reply from Glotech Repairs
Hi Chris,
Thank you for taking the time to leave a 5-star review of our overall quick and knowledgeable service!
Kind regards,
Glotech Repairs
Quick response to our repair request…
Quick response to our repair request and it was handled very efficiently. I recommend Nick for repairs in the York area.
25 September 2026
Reply from Glotech Repairs
Hello,
Thank you for recommending us in York for appliance repairs! It's lovely to hear Nick was quick and efficient during your repair - don't hesitate to reach out again for any future repair needs!
Kind regards,
Glotech Repairs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.