Gloucesterpetshop Reviews 

Oh how I wish I had read the reviews here before I ordered from these scammer cowboys. I ordered using Clearpay and apart from an automatic email about my order being received, I have not heard a peep since. Several days later, I emailed them again. No reply. I realised that they had two email addresses on their website so I emailed the second one (I'm assuming one is a stupid error on their part as they are very, very similar). No reply. I posted on their Facebook page and they deleted my comment. I found out that Clearpay had a different email address to contact them and emailed but still no reply (it eventually bounced back, saying it didn't exist). I posted again on Facebook asking where my order was and they deleted my comment and then blocked me. I posted on their Instagram account and they blocked me. Not once has this retailer sent me a reply of any kind, only ignored me or deleted me or blocked me. Clearpay has said they will try and help but they can't give me a refund for the first installment and they cannot stop the remaining installments being paid to them (£60 total, which I cannot afford to lose, and meanwhile I am without the pet products that I desperately need). I have no goods and been told I will still have to pay for them despite no contact from the retailer whatsoever. How can this be legal? I have contacted Which, Citizen's Advice and Trading Standards. They are not worthy of the one star here but zero isn't allowed.

Really good experience. First time I have used this company, but they kept me up to date with the delivery & product delivered quickly. Would use again & can recommend.

Five stars, I'm a new customer and the service was great. Shipped fast and securely, delivered fast, and the only company with stock of the only dog food my dog isn't allergic to. I will definitely buy again!

I want to give zero stars not worthy of one as the customer service isn't just poor, its non existant. Part of my package arrived but without a delivery ticket, telling me where the other £30s worth of items were or when they'd be coming. I've emailed but not had any response other than a generic one. Avoid this company at ALL COSTS.

My experience with this pet shop was extremely poor. After 10 days, I contacted them to ask where my order was. I was told that my query would be passed onto the dispatch team. Five hours later I received an email cancelling my order with the comments 'hope to see you back soon'. My response to this is 'I really don't think so'..... this is an awful way to treat customers and I definitely would not recommend them. I was relying on this order to feed my guinea pigs as my usual supplier has been experiencing supply issues...thankfully I managed to get their food elsewhere.

Never received my order, after two weeks of my order stating ‘processing’ on their website I emailed to enquire about this. I had a response which said they would look into it but after nearly two more weeks of follow up and no parcel I emailed again and did not get a response. Since then I have attempted to contact them two more times via email in an attempt to get a refund, twice through Facebook messenger and even wrote on their Facebook wall to which I’ve had no response and my post has twice been deleted. Definitely avoid this company or you risk being out of pocket!

Terrible customer service. No products dispatched after 10days and rudeness from staff on messenger. I have posted a screenshot of the rudeness on Twitter! Never again!

Amazing customer service with fabulous prices. Will continue shopping here from now on for all my pet products. 5 star! ⭐⭐⭐⭐⭐

Awful service and the slowest shopping time for a UK retailer - but they will be quick to take payment! I paid for delivery and 9 days later the product still hadn't been dispatched. Even now they've only dispatched it after I chased them! Emailed 4 days ago, no reply so emailed again and finally got a reply. They can't even confirm how long shipping will take as apparently it "depends on the courier". Totally incompetent. Overall I'd say a dreadful experience, shoddy customer service and the slowest shipping. Will never order from those clowns again.

I placed a small order but after more than a week the status of the order was still showing as processing. I contacted them and they did reply to say they would chase it up. However later that day the status showed as refunded! I contacted them again to ask why and am still waiting for a response. Not recommended.

So happy that I found Gloucesterpetshop, would never go anywhere else now! Definitely best value for money and offers an amazing service!

Fantastic, reliable and exceptional service from Advanced Pets. I have placed many orders with this company, and recieved it within the 3-5 working days. I will stay with this company for their responsibility and loyalty. Whenever I had a query about my order, I received a prompt response back. Thank you so much.

Ordered dog food and some other treats and toys. After waiting 9 days with no delivery update I emailed to find out if it had been dispatched. The next day I was told it should have been sent out by now and that they would ensure it would be sent out as next day delivery. A few hours later I received a default email stating that my order had been refunded with no further explanation or even an apology.

I wouldn't mind the order being cancelled earlier if necessary, but cancelling after 10 days with no notice is terrible customer service!