Glovo Reviews 

The order wasn't delivered but they have proceeded to take the amount out of my bank account and have issued me with refund in Glovo credits. I used their help chat on the app. I made it clear I needed a refund back into my bank account. A total nightmare trying to get in touch no email addresses that
work. I'm unable to go back on the chat because it is saying the issue is resolved. Definitely wouldn't advise ordering with them

This is the second time our order has not been delivered..

This carrier won't leave his motorcycle so he tries to phone us and tell us to come down the 19 floors and puck it up. He doesnt use our intercom. He phones us and we do not answer because it is a Barcelona number.

Ladt week we saw him show up, never hot off his bike, never used the intercom. He sat there for a minute or two and rode off, never trying to make contact.

Our phone rings probable 29 times a day by salesmen so we only answer if it is an Oviedo location.

Glovo needs to fire this guy and reimburse our money.

Glovo has a terrible reputation here!!!!!!!
They also need to rethink hiring the Manager!!!

Imagine being the CEO of such a failure. Lies and scams.

I'm in Oviedo, Spain. I've been ripped off twice by Glovo. The first time, the GPS on their app. showed that the delivery person was 2 miles away. They were actually just arriving. The courier never rang the bell. The order was cancelled and they wouldn't refund me my money. The second time the delivery guy never rang my bell (as instructed) and texted me on the app. By the time I got down to the front (via elevator), the delivery guy was not there. The order was cancelled and I lost €42. I have lost €100 with Glovo. I unistalled the app. and will never use them again.

The sun is shining, but about an hour ago there were some drops of rain, not enough to even water my plants. Now, an hour later, Glovo is still charging a bad weather fee of approximately 2 euros! They shouldn't charge this fee for a few drops of rain, only if the weather is truly bad. They often take some extra fees without any real reason..What a scammers! Think if 1000 people are ordering something, so they are earning 2000 € with this fraudulent I would even state criminal tactic. They are stolen these money from their customers.

Worst service ever. They do not deliver food and it is not possible to contact with them. I am trying to reach their support for the second day…

Never got the order, the delivery driver said he was there and took my order and ate it. This is a scam do not order from them. exactly as everyone writes

Payment failed during an order but they charged me money anyway. Because there's no order, there's no way to get a refund. Plus if there was they would ask me for a receipt for the non existent order. Complete garbage. I hope they get sued out of existence.

Exactly the same as others are saying. I cannot understand why they have not been prosecuted legally or at least sued. If I lived here in Spain I would do it myself.

Order marked as delivered but never received. The courier did not call, did not ring, and never showed up. I contacted support multiple times for over a week and got no resolution. Very disappointing experience with Glovo Spain.

Last 5 Order Always wrong!!! All of them!!
And of course cold and unfriendly drivers , driving around and around unable to read a 70 cm number of the house . Mire unprofessional impossible!!!
Not even 1 *

Third time this week: the delivery was marked as delivered on the app, but nothing arrived. I am so fed up and tired of this. They can never contact the drivers, the stores are sending the food, so it's bad drivers? Do better Glovo! I ordered food, it said 'being prepared' but the order never arrived, and the restaurant closed. My order was still being prepared. It's crazy. Glovo gave me back a few euros in a voucher. I was also refunded, but where is the food the restaurant prepared and sent to me? This is madness. Please fix the system like other apps, where drivers need a code from the customer in order to get paid. The system is clearly not working.

I have had an issue with a store and the agent promised a full refund but only a partial refund was issued to my account. I used this credit to order again and explained to the agent that I didn’t get my full refund and the order was again not delivered. The agent insisted that I did get the full refund and the amount I paid today as extra was because of store add ons. They refused to listen and closed the chat with what they believed was the best solution but I do not feel like I was assisted. Have your agents listen to the issues before offering solutions, maybe? Also if a store had multiple problems with not delivering their goods, stop them from taking orders because this is ridiculous.

THE CS IS TERRIBLE, SUPER NOT HELPFUL! THERE IS ALWAYS A PROBLEM WITH THEM AND THEY NEVER TRY TO HELP OR RESOLVE THE ISSUE!

Very hard to get a refund. The app doesn't give you any options. Delivery never shows or keeps pushing the delivery time back for hours with no recourse. Avoid at all costs and try ordering direct whenever possible.

Ordered at 9am for 12pm delivery. Delivery times continued to blow out. I cancelled the order when it hit 4pm and still "packing" the order. No help from support other than we are experiencing high demand. Will never use them again. Don't bother wasting your time

I live in Alicante Spain in the center of tien...and they always come late, missing items from big supermarkets like Alcampo or they add a bad weather tax when it's sunny and 15 gr outside! Is no one checking these restaurants/ orders for quality? Not to mention cold food, soups or coffee dripping or arriving 1 hour late

very bad service. be careful. orders are not delivered, money is not returned, arguing that you were not at home, or the address was not found. support service does not respond. standard refusals "you were not at home, so you are not eligible for a refund."
the courier does not arrive at the address, stops at another location and demands an additional payment for delivery to the address.
BE CAREFUL!!!

Their customer service is terrible, they don't assume any responsibility for bad service and their agents cannot help, it gives a feel of not being a real person assisting you but instead a bot. They treat their customers poorly and their riders worst. I will not be ordering any food using them.

Its not even 1 star it is like -100 stars. Horrible scam! Glovo is a terrible scam. Please do not use this app. You will lose both your money and your order. Customer support is completely useless — they simply say there is nothing they can do, and you are left without a refund or your items. Stay away.