Glovo Reviews 

Use another way

Food 2 hours late and still waiting … why would you take my order if you have no drivers?????? Shocking!!

Glad to see that I am not the only one to think the customer service is baaad
Been using the service for pas 3 years straight

Considering changing now and not using them anymore

Issue was simple I ask for granola premium and got peanut butter so that not difficult to solve .. just refund as I can not eat it
It tooks 1h30 without result .. to discuss for nothing as no solution is found ..

It is not like you are already paying a premium to use their service and there is not aftercare

Officially not using them anymore
@oakberry, you are paying a fee for not servive
#boycotteglovo

Glovo has tried 10 times to withdraw unapproved payments from my credit card.
Be aware!

Would have given it a zero if i could.
Put in an order with dial a prix , they messed it up but Glovo did not want to know.
As a holiday maker it was my first try at glovo and it is my last.

Ordered food for 50 Euros, non of it arrived. The driver wrote some nonsence about not finding the address. We could se his position far from us. Tried setting up an easy to find point to meet him. He then canceled the order and claims we did not open the door. Even though we stood out on the street. Support was not helpful at all. They just say the driver had the right to cancel and that we will get no refund. We asked what we did wrong, no answer. Stay away!

Terrible custoemr service. Whether you get your order is always a maybe and there s no icnentive for anything to be good, timely or even arive at all. They'll take your money and then you're on your own. Someone should audit these large scale scammers

This company is just a joke.
We made a big order in Spain. First part of the order came in time but the courier came with scooter, so he didn’t have the whole order with him. He said he’s going back to get some more products and will be back in 10 minutes..
after more than hour I got another message about the delivery.. next courier came with electric scooter and again had just a few items with him. He said that it still needs 1 or 2 more deliveries.
After that started a silence..
no one came anymore and it was so hard to get in touch with the company, only thing you can do is send a message and they will answer that in 2-3 days 🤦‍♀️
Finally I got the answer and the answer was that they won’t compensate anything as they have a minimum anonut for refund!!! What the hell.. I have paid for the whole order and I don’t get the whole order and they won’t compensate anything. First and last time to deal with Glovo.

Just don’t use it!

Arrogant lazy couriers don't bring stuff to the door (I might as well pick it up myself)

Customer service arrogantly reveals they're not required to after 5 non compensated complaints.

Done with Glovo for good.

Simply an awful service. Ordered at 22:00, ETA was 22:45. Then they kept updating the ETA until it reached 00:20 (so 1h30 late).
When trying to contact both the carrier or their customer support they do not reply.
If i try to cancel the order the button simply does not work.
Its a scam. Do not use this service.

I recently placed an order and was charged a €2.50 "bad weather" fee, despite the fact that the weather was sunny and 30°C at the time. When I contacted customer service, I was told the charge was applied “just in case” to protect delivery staff, and that no refund would be issued.
This order totaled €30, of which €10 consisted of various service fees. The increasing number of arbitrary charges is becoming unreasonable.

Glovo sucks, guys. Their customer support doesn't support. (At least in Spain or Montenegro). When I reached out on two different occasions due to their mistake, they just ignored me and said that the support will reach out to me via email in 2-3 days which never happened. I had to claim a refund via Revolut dispute.

The company has a major customer issue due to lack of care or lack of actual customer support. I have used Glovo for 6 months and also a prime member. I have finally given up with orders incorrect and items missing. Restaurants don’t care and when I complain they say call Glovo. I can’t enjoy a meal when it’s wrong or missing. I report it and nothing happens. I just canceled my prime and will be canceling my account.

I regularly order from a supermarket through Glovo. During my last two orders, I received damaged eggs. While they refunded me the first time, they refused to refund the second time (a few days later) despite me providing photographic evidence of the broken eggs.
When I challenged their decision, I only received automated responses with no real explanation. I've sent multiple emails to customer service requesting a clear reason for the refund denial, but they've stopped responding entirely and are now ghosting me.
Very disappointing attitude, poor customer service and lack of accountability. I'm deleting their app and switching to the competitors.

I have ordered food from a supermarket chain through Glovo. At first it was very convenient but after a while I received damaged items time after time. I also got a refund for that. I even informed Glovo previously to speak both to the chain and the responsible drivers. Now again I've received damaged items (eggs) where I have sent photos which clearly
show that the cardboard bottom of the intact package still wrapped in plastic is wet. I sent the photos in the app and via email. Glovo tells me that they will not compensate me for the damaged goods. Glovo is responsible to maintain the quality both of the drivers and the stores they're serving. I used Glovo to safe time, not to spend time.

Hello Glovo team,

On your desktop website, the product search box has a serious usability issue. If a user types quickly (like writing “milk”), the input lags or skips letters — so the result ends up like “mk”. This happens because your search triggers live lookups with every keystroke, and it’s unable to keep up.

Please consider adding a debounce delay (e.g., 300ms) or only search after pressing Enter. This would greatly improve the desktop experience.

It’s surprising this hasn’t been fixed — there’s no visible way to submit general feedback via your website or app, which may explain the lack of complaints.

I hope this gets passed on to your dev team. Thanks!

⸻

Terrible service. Very late delivery (over 1.5 hours late) and no way to cancel order, get a refund, or contact customer service. Honestly this is a scam and should be investigated

Scam, dont use this app, order got cancelled while i was waiting outside my hotel for the courrier, no refund either. This has to be illegal

Awful experience, goods not delivered with the pick up service, no explanation by the support service (mostly robots or humans transferring requests to robots), no refund… A total scam, to be avoided at all costs

00000000000... Service, rude and impolite!