The Glow Company Reviews 1,924

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied


Company details

  1. Homewares Shop

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 82% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

3rd set I've bought!

The flicker lights are great quality. Realistic and cosy. I use them in summer in the log burner. Then move them to the old fireplace, that isn't used, in winter.

7 November 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Nice, they are very popular & we are happy with their flickering effect too! Thanks Leigh :o)

Rated 5 out of 5 stars

Excellent site. Recommend highly highly

Excellent site. I’ve been searching for electric, flickering bulbs for empty fireplace and found them on Glow. Absolutely delighted with two sets that are trailing through off cuts of wood and pine cones in our grate. Top quality product. I also bought a set of three battery votive candles and, again, thrilled to bits. Our sitting room looks so cosy now. Recommend highly. Well packaged and super fast delivery.

1 November 2025
Unprompted review
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Reply from The Glow Company

Thanks for the thorough and positive review Sheila. The lights sound great! :o)

Rated 5 out of 5 stars

Good quality

Super fast delivery and the lava lamp is absolutely fantastic! Really impressed with the quality and service, I’ll definitely be recommending this company to friends.

30 October 2025
Unprompted review
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Reply from The Glow Company

Ohh great to hear Lyn, we love our lava lamps! Thank you :o)

Rated 5 out of 5 stars

Incredibly fast delivery and well…

Incredibly fast delivery and well packed.

I would like to take off the wrapping to see if a wine bottle will fit!

9 November 2025
Unprompted review
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Reply from The Glow Company

Ohhh exciting! Thanks for the feedback Catlady :o)

Rated 5 out of 5 stars

Seletti lamp

Very fast delivery and all appears in good order. The lamp packaging was very scuffed, but as it's not a present I could accept this. I have not installed the lamp as of yet, but looking forward to setting it all up soon.

1 November 2025
Unprompted review
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Reply from The Glow Company

Hope alls well Brian - thank you for the review :o)

Rated 4 out of 5 stars

Light it up

Order arrived in good time. Lights pivot to where I want them. Good sturdy material and easy to erect.

3 November 2025
Unprompted review
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Reply from The Glow Company

Thank you Irene :o)

Rated 1 out of 5 stars

Ordered my stuff that I needed and when…

Ordered my stuff that I needed and when I got it went to the event and when I opened the stuff up the double swords was crap and battery lasted about 15 min and the spinners didn’t work at all contacted them and they said send the stuff back and will get a refund stuff still not been picked up and still waiting they use DPD and they never show up

3 November 2025
Unprompted review
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Reply from The Glow Company

We have been told nothing to collect. Please contact us

Rated 5 out of 5 stars

Lights were exactly as described

Lights were exactly as described.
Have them in my bedroom fireplace, they make it look comfortable and inviting.

7 November 2025
Unprompted review
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Reply from The Glow Company

Ahh nice. Good to get the hearth alive. Thank you Patricia :o)

Rated 5 out of 5 stars

Top rein deers

Reindeer great have left review I gem them glitter them look great wood easy to dress I got lot more different ones to do up in wood light up even better just what I wanted all good

7 November 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thanks again Shirley :o) :o)

Rated 5 out of 5 stars

We are very pleased with our flickering…

We are very pleased with our flickering light bulbs that we bought for our open fire place, they look very realistic and the quality is good.
The only problem we had was from Royal mail who said they couldn't deliver our lights over two consecutive days but didn't give a reason why.

1 November 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thanks Carole, yes we love those lights too. Delivery, sorry for the delay :o)

Rated 3 out of 5 stars

Pleased with product but packaging very…

Pleased with product but packaging very poor. Items were in a clear box & it was open at the top. Luckily all the items were there.

6 November 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

I'm glad your product was unaffected and you are happy with it Mr Grisdale. Occasionally packages do get damaged in transit. If you experience this again could you please send us a photo so we can look into it.

Rated 5 out of 5 stars

Great Service

An item was mistakenly left out of my order delivery box, but after an email asking about this I got the item sent me me immediately and received it in 2 days - great service - thanks guys and gals xx

29 October 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thanks to you too :o)

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