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The Glow Company Reviews 1,924

•
TrustScore 5 out of 5

4.8

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent, fast delivery and well packed.
I really, really wanted a lava lamp when I was 12. It's only been 60 years but now I've got one and I love it.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The initial delivery was prompt however the packaging and product arrived in a damaged state. Upon informing The Glow Company they arranged a replacement immediately. The correspondence recieved was excellent. I will certainly use The Glow Company again. Thank you!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Looks Very Realistic

I was very impressed with the l.e.d candle I ordered. It looks very realistic with it being coated in wax and the wick flickers just like the real thing!. A lot of similar candles I have seen on line are around £30-£40 so was delighted when I purchased this one for around £10.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. I ordered some LED motion sensor lights, which are very good, and one of the magnetic strips to put them up with was missing. I contacted the Glow Company and they sent one out straight away which arrived after a couple of days. Excellent customer service. I would highly recommend this company and the lights too.

9 January 2026
Unprompted review
Rated 4 out of 5 stars

Swift dispatch and safe arrival of…

Swift dispatch and safe arrival of small disco ball.
Bought for my flashing light loving working dog, who hasn't been allowed to have a glitter ball before, she's not long for this earth and this was for her. The uplighters on the base are ok, but to get a fantastic effect, sit it in bright sunshine!!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, trustworthy service

It was easy to select, order and pay. I was sent delivery date/time updates and delivery was pretty swift. I was really pleased with my order, and would recommend The Glow Company wholeheartedly for their efficient, trustworthy service. I will definitely use them again.

26 December 2025
Unprompted review
Rated 2 out of 5 stars

LED Lights, not so great...

The new version of these lights are no way as good as the old ones. The LED lights don't shine brightly and look dull very quickly. This is not Glow's fault, just the maker of these updated lights. I gave all of mine away!

5 January 2026
Unprompted review

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