The Glow Company Reviews 1,924

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied


Company details

  1. Homewares Shop

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely lights

Lovely lights,bought for myself and mum,a lovely warm glow,it takes 3 AA batteries so bought a supply in as il be using them over xmas and poss beyond...would recommend.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Just as described

The item was just as described. A pretty little skirt which any little girl would love, and the lights make it just that little bit more different! Very pleased

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a fantasic company

Such a fantasic company. Super-fast turnaround, high quality and fairly-priced products. I've used them three times now. It's just before Christmas and I have my parcel two days after placing my order.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products at great prices

The items on here are really lovely and great quality. I'm very impressed that The Glow Company specifically caters to different sensory needs.
My order arrived really quickly and was very good value.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great online shop

Great online shop. Fab website, easy to navigate. Brilliant products. Purchased Xmas tree lights. Like them so much going to buy another set! Great delivery service too!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great lights, great service

I bought the 50 Multicolour Flowers Vintage Christmas Tree Lights. I had some original ones from the 1980s, but it has got too expensive and difficult to find replacement bulbs. I was very pleased to find these LED vintage look ones at the Glow Company.

First of all, the service was great. Under the item's listing it said the stock hadn't reach the Glow Company yet, so I was expecting a delay. In spite of this they upgrade my order to express shipping, so I didn't have to wait long at all.

And now I have the lights and they are in place, they're great. They really look the part - convincingly old fashioned - and the shades capture the coloured lights and make it sparkle. I'm very happy with them.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Festive cheer is a festive flop

The solar lights purchased at Christmas time are useless . I wouldn't recommend these if you want festive cheer in the winter - stick to plug in's or battery operation . Big disappointment .

15 December 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Hi Lynne, we can't find your order to know which product you have. But if you call us on 0345 505 9090 we can give you some good advice to get them working well. Contact us directly as we are always happy to help

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, perfect candles and at half the price we found them elsewhere. Will definitely use this company again

12 December 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thank you Lynda :o)

Rated 5 out of 5 stars

Website easy to use

Website easy to use
lights connected to my existing lights no problem and great value for money

15 December 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thank you Lynsey :o)

Rated 5 out of 5 stars

The Glow Company what a great place to go…

The fact that the bulb holder for my Salt Lamp was partly broken so I made a phone call.
Your sales lady was very helpful given the hundreds of lamps that you sell.

Within a couple of days a new one arrived appropriately packaged and it was perfect.

Also I was so pleased with the Rainbow Mood Lamp I ordered at the same time.

Recommend your company love your Company Name too

11 December 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Thank you very much Patricia :o)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look