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Glow Green Reviews 14,424

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the polite, friendly, and professional staff. Many highlight the efficiency and punctuality of the engineers, who often go above and beyond to ensure a smooth installation or service, leaving the work area clean and tidy. The customer service team is frequently commended for being helpful, responsive, and knowledgeable, making the overall experience hassle-free. However, some people were dissatisfied with the contact process and product performance. A few customers reported issues with scheduling appointments, experiencing multiple cancellations or delays, and a lack of follow-up communication. There were also instances where customers faced problems with newly installed boilers or solar systems not functioning correctly, and felt that the after-sales support was inadequate in resolving these issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise proactive communication, with... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and friendly staff who... See more

Product

Clients share ambiguous opinions on product. Many customers are pleased with their new boilers, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boiler servicing doesn’t come any better than this! No-one looks forward to this necessary annual evil but Greg made it as painless as possible by phoning ahead, arriving on time and providing an... See more

Company replied

Rated 5 out of 5 stars

Excellent service very professional dean our engineer was very friendly , informed day before of when he would arrive .Was on time , explained everything to us when he finished left every... See more

Company replied

Rated 5 out of 5 stars

Cannot fault Glow Green would definitely recommend them. From the first call to Bradley who was not pushy at all to Mark who fitted our boiler who worked incredibly hard to finish the job who was very... See more

Company replied

Rated 5 out of 5 stars

Delivery of boiler was very poor by DX a complaint was made. Installation was carried out by James who was great very pleasant and personable. He worked so hard to install boiler in a day and achieve... See more

Company replied


Company details

  1. #27 of 57 best companies in Boiler supplier
  2. #14 of 18 best companies in Air Conditioning Contractor
  3. #48 of 61 best companies in Gas engineer
  4. #57 of 77 best companies in Central Heating Service
  5. #23 of 52 best companies in Solar Energy Company
  6. #20 of 36 best companies in Solar Energy Contractor

About Glow Green

Written by the company

Our Products

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.

Our fully remote process means you don’t spend days or even weeks waiting for a home visit.

Why Customer's Love Glow Green:

  • 50,000+ happy customers
  • 2,000+ engineers across the UK
  • 30 year product warranties available
  • 13+ year's successful trading
  • Up to 4 years 0% APR finance
  • Price beater guarantee for all products
  • Boilers Solar EV Chargers Air Conditioning Battery Storage Heat Pumps

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    14K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

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    Rated 5 out of 5 stars

    Our installer made everything look…

    Our installer made everything look simple even when faced with some challenges , i would not hesitate for a second to recommend glow green and all praises to Dougie for a prestine job all round , thank you. #AmazingService

    2 May 2026
    Rated 1 out of 5 stars

    I had my boiler installed on 30th March…

    I had my boiler installed on 30th March and it started making water fall like noise after the engineer left. I have reported the fault and still waiting for an engineer to turn up. The engineer left the card board and the other packing in the back of my house. The customer service is next to nothing. I have to chase customer services and so far no joy. I am lumbered with faulty installation.
    Mohammed

    5 May 2026
    Unprompted review
    Rated 5 out of 5 stars

    Mike

    Mike was informative about details of service visit, and was punctual. Service was thorough. Nice bloke.

    5 May 2026
    Rated 5 out of 5 stars

    Its a Yes from me.

    Old boiler removed and new fitted in a day. Engineer was tidy and very helpful and explained the workings of boiler.
    All Glow green staff did a great job.
    Also the quote was much better than local suppliers, I was not expecting that.

    5 May 2026
    Rated 5 out of 5 stars

    Glow green informed me with my…

    Glow green informed me with my appointment for boiler service and engineer was very good, he let me know when he was on his way which was so helpful,
    Thankyou for the very good service glow green

    5 May 2026
    Rated 5 out of 5 stars

    On time with no problems

    Engineer called before he turned up as arranged. He was clean and tidy in his work. Got on with the job without problem. Well done

    4 May 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate you sharing your feedback. We're happy to hear that the engineer called beforehand and was clean, tidy, and efficient while completing the job.

    Rated 5 out of 5 stars

    Well all sorted now 12 solar panels…

    Well all sorted now 12 solar panels inverter battery storage
    3 people turned up very polite told me what was going to happen from start to finish i showed them areas they needed to see for access a brilliant job done very tidy cleaned up after i would let them do the job again but no need done 1st time we had a good laugh as they carried on so again BIG THANK YOU TO you 3

    30 April 2026
    Unprompted review
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that your solar panel installation, including the inverter and battery storage, went smoothly. It's great to know the team was polite, thorough, and tidy, and that you enjoyed their company. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Richard was fab

    Richard was fab, on time and no fuss

    4 May 2026
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that everything went smoothly and that you were pleased with the prompt service.

    Rated 5 out of 5 stars

    My service was carried out in the most…

    My service was carried out in the most efficient manner the Engineer was most professional and courteous

    22 April 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate your positive feedback! We are so happy to hear that your service was efficient and the engineer was professional and courteous.

    Rated 5 out of 5 stars

    This time they didnt cancel the…

    This time they didnt cancel the appointment.
    The engineer on the day was very good

    25 April 2026
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that the engineer provided excellent service and that the appointment wasn't canceled. Thank you for your feedback.

    Rated 5 out of 5 stars

    The service engineer was good.

    The service engineer was polite, engaging and gave us the ensurance that he knew what he was doing andr therefore our boiler was safe in and efficient.

    22 April 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate you sharing your feedback! We're happy to hear that the engineer was polite and engaging, and instilled confidence regarding your boiler's safety and efficiency.

    Rated 5 out of 5 stars

    Thorough workmanship

    Although there were issues due to a service engineer failing to attend for the booked service, once this was resolved we were pleased with the workmanship of the engineer that did attend. This is the second time that Sean has been to service/maintain our boiler and on each occasion we have nothing but praise for his thoroughness and diligence.

    2 May 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate your feedback and are glad the engineer's work met your expectations. We're sorry for the initial scheduling issue. Thank you for recognizing the engineer's thoroughness.

    Rated 5 out of 5 stars

    Geroge was very frenidly and helpful

    Geroge was very frenidly and helpful, no issues with boiler, cleaned up any mess.
    Thank you.

    2 May 2026
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that our service was helpful and friendly, and that everything was cleaned up well. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Annual Service

    Luke Dobbs the engineer that came out messaged to let me know when he would arrive was polite, courteous and explained things. He checked the boiler and system over and stayed longer than anticipated to fix a leak on our flue. Made sure our service booklet was up to date and my certificate was emailed not long after he had finish the job. Definitely a happy customer.

    1 May 2026
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that the engineer kept you informed of his arrival time and was polite and courteous. We appreciate you noting the thoroughness and dedication to fixing the leak. It's great to know the service booklet was updated and the certificate was promptly emailed. Thank you for your feedback!

    Rated 5 out of 5 stars

    Chris was great

    Chris was really conscientious and a nice guy. Felt like he really cared about checking it fully.

    1 May 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate you taking the time to share your positive experience. We're so glad to hear that you were happy with the thorough service provided.

    Rated 5 out of 5 stars

    Boiler purchase and install made easy

    Easy access to the boiler team when I had problems with sending the photos it took a while but with your help we got there. The installation had a few setbacks but installer overcame them. Installation engineer was 5 Star.

    1 May 2026
    Glow Green logo

    Reply from Glow Green

    We appreciate your feedback and are glad the engineer provided a 5-star service. We're happy we could assist with the photo issue, and we acknowledge the installation setbacks.

    Rated 5 out of 5 stars

    The boiler people

    This is the 2nd boiler I have purchased from glow green after selling out last property they were my first choice to get a new boiler always had a great service and the annual service each keeps our boiler in perfect working order. I would recommend them above anyone else and the cost was very competitive.

    1 May 2026
    Glow Green logo

    Reply from Glow Green

    We're happy to hear that you've consistently had a great experience with our boiler services and that our annual service keeps your boiler in perfect working order. We appreciate your recommendation and are glad our costs are competitive.

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