Bills went up 3-4 times normal prices for 6 months and when i ask for explanation all they said is price changes and base on meter read:)) what a joke. Dont even know why this company still running ti... See more
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Massively over estimated bills. Their management panel requires a message to be sent to submit a ready. The units in their admin panel show their value in euro. In the middle of my contract, they sent... See more
Company replied
I have now spoken to a very helpful Glowpower representative about billing problems. We have finally reached an amicable payment schedule reflecting the fact that my properties are both empty and no... See more
Company replied
Extortionate rates , I was only with them 6 weeks and my bill had quadrupled to €144 from €35 monthly charge. I repeatedly requested paper bills which I never received. I had trouble logging into th... See more
Company details
Written by the company
A new and exciting energy company in Ireland, offering great prices.
Contact info
I have been reading reviews below and…
I have been reading reviews below and can 100% confirm that after providing you with the meter reading you still estimate bills. Even after your customer service telling me on the phone it would not happen again, it did again and again and again.
I have all the emails to prove it.
Anyone who wants to leave them can without paying €50 exit fee can.
As over estimating bills is not providing a service and is actually in breach of contract.
Glowpower is full of 🤡🤡🤡🤡
Just to answer your stupid info below
Here your proof you ACTUALLY estimate over and over
Hi Ger, well, put simply, initially in July we sent you an estimate, and you gave us a reading in July after you received the estimate, (DATE OF READING: 09/07
READING 24HR: 82285) this was passed to the billing team. Our system did not bill you on the reading you gave us, but instead, our system automatically sent you another estimate. It should not have done this. When you complained about this, our service team forwarded your complaint to the billing team and at that time, the billing team then produced the new bill for you based on your own reading.
I understood billing on estimates. Can you not read? The info above clearly shows you admitting you still send estimates even though the correct reading was provided, FACT
I’ll leave the FACTS here for people to avoid your circus and the clowns 🤡 working within it. FACT
The only reason ur was resolved was because I left, FACT
16 September 2021
Unprompted review
Reply from Glowpower
Thanks Ger for your honest feedback. Yes, we do make mistakes but we also fix them and glad we fixed them on your account too. Yes we do bill on estimates, and yes we did send you estimates, and we were able to fix these for you. We do get it wrong on the odd occasion, as per our note to you, but happy that it got resolved in the end. Billing can be a bit of a circus and we do know of a certain clown. All's well that ends well as they say and we're happy that the situation is now resolved to your satisfaction. Your feedback helps us improve and we really appreciate your time.
Customers give us their reads every month and 99 times out of 100 they recieve their bills with updated reads. If the customer gets a new bill but with estimates, we can get it fixed fairly quickly. We always prefer customer readings, especially during the last year when the network was unable to read meters.
We also state clearly when customers sign up with us that we bill on estimates (and we do this because we bill monthly when the network sends reads or estimates every two months). we'd hate for other customers to be confused by your ill-informed comments. We suspect you didn't quite read the terms upon signing up. If we bill on estimates, we have the right to do so and anyone switching to Glowpower agrees to this. Hope your red nose is ok.
Have a wonderful day on behalf of the team at Glowpower.
Awful company.
Awful company.
Tried to bill me estimate after estimate.
I left and they agreed not to charge me €50 leaving fee.
Provided last meter reading, then a another estimate bill with an exit fee.
I complained and gave the reading again, yet again after that another estimate bill.
AVOID 👎👎😡😡😉
21 August 2021
Unprompted review
Reply from Glowpower
HI Williw, we can't find your account but i beleive we can sort this out asap for you. You may be aware that the network was unable to read meters during the pandemic hence the increase in estimate reads. We'd love to sort out the issue of the last bill for you as if this happened, we need to sort it asap for you. Please email our complaints team on complaints@glowpower.ie and i believe we'll be able to get this resolved for you within 24 hours, as part of our commitment to you. Best regards, from the team at Glowpower.
Awful company to deal with
Awful company to deal with. Sent e-mail as price was different when i was signing up and was moving even before my first bill. Did not proceed with signup and charged me 50e early exit fee and billed me with an estimated bill to get more money off me. Awful customer service from lincoln fernando!
Shame on you!!!!
I’m not hiding behind any name.
It was my partner’s account.
I’m sure I’m not the only person who’s had this issue with your company.
19 August 2021
Unprompted review
Reply from Glowpower
Good that you can hide behind a veil of anonymity Tony Ford, please afford our staff the same level of privacy. Please have the name removed. if you did not proceed with sign up, we would not have billed you. We state on our agreements that we bill you monthly, on estimates, and you agreed to that. We even have an easy customer portal where customers can submit their reads so that we can reverse and reissue bills. Disappointingly you have not removed our staff members name, Shame on you. Perhaps if you'd read the details first, you'd have an understanding of how we bill. We don't make money from estimates in fact we prefer that customers give us readings every month so their bills are accurate for them and us. Your negativity is misdirected. Again, shame on you for naming our staff in your petty review.
A joke of a company
A joke of a company, it should be called after a circus as nothing but clowns work there. AVOID these MUPPETS
No point putting up stuff now Glow power when I have the proof your a scam.
Avoid people
9 August 2021
Unprompted review
Reply from Glowpower
Thanks for your review Ger. we've checked our records and our billing is accurate based on information provided by ESB Networks. we stand by that. Unfortunately this really is one of those cases where the customer is definitely not right. Please take the issue up with your current supplier. Have a wonderful weekend on behalf of the entire team at Glowpower.
Good Experience Thus Far without the Green Nonsense
Have been with GP for well over a year now. There were some teething issues at the start with a higher than expected bill - but response by email was always prompt and that was resolved quickly. Bills are very competitive. I always submit my meter reading on the final day of the month and if I had in the meantime been issued an estimated one - a revised one always arrives within a few days.
I have read other reviewers here complaining about their bills, which are estimated, to which I say - what do you expect if you are not submitting accurate meter readings? Do it every month and this issue magically disappears!
Another reviewer complained about GP not being 'renewable' enough. Well - in the REAL WORLD less than 3% of electricity is renewable, not to mention subsidised so go figure. These subsidies are why all our bills are going up by the way.
Anyway - all in all I have no complaints of any substance to make and remain with GP for now until of course that fantasy 'renewable' power gives us all free energy until the end of time. Over and out!
31 July 2021
Unprompted review
Reply from Glowpower
Paul thanks for your honest feedback. Obviously we love receiving positive feedback, however we also appreciate that you've taken the time to share your experience. We offer monthly billing and we think this works really well with most customers, and we're happy to know this works well with you. We're not holding our breaths on the renewable energy front just yet. Have a wonderful day on behalf of the Glowpower team.
Worst Utility Provider ever
Where to start with these guys, one of the worst websites I have ever seen should have enough of a warning but I went ahead anyway, Outrageous bills straight from the word go, the first bill came for over €400 in the first month, I ran amok in a support ticket and it was revoked and lowered immediately, super shady!
I then received monthly bills almost twice what I was paying, in the middle of the year my old metre almost burnt out and I had to have an emergency replacement, the guys took off with it before I could get a reading, I then received a bill for 900 and almost 500 the following month, it has resulted in a power bill of approx. €3000 for less than a year with them, I live alone in a small house but because of the metre switch, I cannot verify the readings.
They then agreed to a payment plan for the larger bills, when I moved away from them, they refused to honour the payment plan. the first part payment had gone through already, their advisor told me to cancel the direct debit and then settle the bill. Today I received an email threatening Debt collection because the DD had been cancelled ( At their instruction).
Avoid at all costs, complete rip-off and utter incompetence abound in both their incomprehensible billing practices, website and support.
14 July 2021
Unprompted review
Reply from Glowpower
thanks Sean. This doens't seem right. It's easy to point the finger at glowpower for your outrageous bills yet you weren't able to give us readings from a faulty meter? We don't make money from overcharging. When readings are settled with the network, these are passed on to consumers. there's no gain to be had from us 'overcharging' if the next month the reading turns out to be lower. We prefer customers give us readings every month so that customers can keep on top of their bills. You'll also note that for the better part of the year, the network was unable to take readings, so as with all suppliers, we had no option but to estimate. If you want us to dispute the readings based on the faulty meter, we're always happy to do that for any customer. As for the debt recovery letter, these are only sent when customers stop paying. We do recommend getting back in touch with the team to help you resolve your issues. Best regards, Glowpower.
They are a new company obviously trying…
They are a new company obviously trying to bring in their own new billing system. Another complication is the need to change customers from the old meters to the new ones.
Unlike many large companies they are responsive to complaints.I have had to call them twice- each time
My call was answered promptly and that person competently sorted the issue. A couple of times I submitted actual readings to replace estimated values, each time a revised corrected bill was issued promptly. I have been a customer for over a year now and I have found their staff competent and attentive. They don’t seek to numb your brain with repetitive adds and music on hold. In short they really do deserve 5 stars for service and price. U Rice
14 July 2021
Unprompted review
Reply from Glowpower
Thank you so much from the bottom of our hearts for your honest review. We don't always get it right and we're learning as we grow, and we really appreciate your patience as we try to improve over time. We're really pleased as well that your readings have been promptly rebilled for you, it's great for us to know that this works for you as this was always our plan. Have a wonderful day and thanks once again on behalf of the entire team at Glowpower. :)
I was considering a switch to GP as…
I was considering a switch to GP as their prices came out competitive (not the best) on a comparison website. Having looked at the latest reviews and the 5* ones I see that 2 of 3 5* reviews are people thanking reviewers for their feedback.
As I hate overcharging I will find another provider or stay where I am.
A BIG thank you all.
8 July 2021
Unprompted review
Reply from Glowpower
thanks Kim for your wonderful 5 star review. We've seen your other reviews so we're happy with the stars. :) We don't overcharge. We charge on estimates, and our customers give us readings monthly especially when the network can't. That works for 99% of our customers, especially those who prefer monthly billing and can access and read their meters. This means every month they get their updated bill based on their own reads. Can't get fairer than that, can we now?
As for the other 1%, we're ok if they shop around. Everyone should compare in the market and it's important to stay competitive. Best regards on behalf of Glowpower.
HI thanks for the Heads Up Guys I was…
HI thanks for the Heads Up Guys I was about to switch till I had read the reviews I also notice than in the replies from GP its seems to be the customers fault Not GPs The customer not reading their bill correct or sending in the wrong Meter readings etc,,,
Thanks
5 July 2021
Unprompted review
Reply from Glowpower
thanks John. we have thousands of happy customers who can attest to the ease in which it is log in to give readings on our portal, and this helps customers keep on top of their monthly energy spend. We're in the business of offering competitive electricity prices, and we hope to attract those customers who appreciate competition as well as good pricing. We also offer monthly billing, even though we know the network reads meters usually every two months, so we do rely on those customers to give us their readings monthly. We pass these reads back to the network. We think this works well for 99.9% of our customers. If we get things wrong (and we do, we're not perfect, we learn and grow) we admit and right our wrongs. But we can't please everyone so we'll just do our best getting it right for our growing list of customers who appreciate price sensitivity. Best regards on behalf of the entire Glowpower team.
Avoid - billing borders on criminal overestimation
I have been with this company just 3 months. Each month I’ve had to complain that the ‘estimate’ was a minimum of 50% more than my actual consumption. Frustrating, time wasting and downright dishonest.
The website is rudimentary. Looks like something from the late 90s or early 2000s.
And what I didn’t realise was that all this poor quality is compounded by having one of the least eco-friendly power generation mixes. I suppose I should have guessed from the name - glow power - i.e. we sell energy from stuff that’s burned (coal, oil etc.)
I would actively encourage you to look elsewhere for electricity.
1 July 2021
Unprompted review
Reply from Glowpower
thanks Y Gair Olaf. we can't see you on our system so we can't reach out to you. As you're a new customer, we don't have your usage history, so we rely on you to give us your readings. We state on our emails that we bill monthly on estimates. Estimates are just estimates, they can be changed. So rather than 'complain' every month, just give us your readings every month, and the problem will be solved, and you'll be assured that you're getting the latest bills to stay on top.
Our power is provided by the network and supplied by several sources that supply power to the entire Republic of Ireland. whilst we are investigating options in the renewable energy space , we know this costs more so we're looking for ways to allow those who don't mind paying a little extra, whilst still providing great value for those who are price sensitive.
We'll pass your feedback about our portal to our developer and tell him to move the clock forward. In the meantime, the simple access to the customer portal allows our customers to update us when it suits them, so our aim is to keep things simple and easy. Have a great day on behalf of the entire Glowpower team.
Simply TERRIBLE
Possibly, no actually the worst customer service and billing experience I have ever encountered. Over the last year plus, i did not receive one accurate bill and constantly had to contact the company because their estimates were way over the top. Avoid this company at all costs or you will be contacting them constantly. Avoid, avoid, avoid. Now I have to contact them again as my last direct debit was some 300 euro over estimated. Avoid avoid avoid.
17 June 2021
Unprompted review
Reply from Glowpower
thanks Fran for your feedback. Our team are always ready to take customer reads and re issue bills. On all of our email bills to customers, we ask customers to check if the bill is an estimate, we also ask customers to update their reads with us monthly, and during the last year whilst the network has not been able to read meters, this has been more important than ever. So we do ask our customers to support the process by giving us the latest reads. This helps customers because we immediately send a new bill that's absolutely accurate. We even have a customer portal where you log in and give your readings. Estimates are simply estimates and are very easy to rectify. Definitely let our team know what the reading is and they will gladly issue a new bill to you. We aim for 24-48 hour turnaround with updated bill statements for our customers as we know how important it is to get accurate billing. Some other good news, with the restrictions coming to an end, we will be receiving more and more actual reads from the network, which is great news for everyone, including your good self. We hope you have a great day and do contact us with your latest reading, you might be surprised with the service and turnaround time. Best regards, Glowpower.
Thanks all for your open and honest…
Thanks all for your open and honest reviews. I was about to switch to Glow Power as my current contract with my existing provider comes to an end. I'm taking all your reviews into consideration and have decided to stay with my current provider and use their renewal offer instead.
12 May 2021
Unprompted review
expensive mistake
i joined only two months ago , im leaving today!!my bill has doubled since i joined this shower, i should have headed the bad reviews!! i dont care about the €50 exit fee .its still cheaper to go elce where
10 May 2021
Unprompted review
Reply from Glowpower
hi Adrian, we're really sorry you're leaving so soon, and also very disappointed about the rating you've given us. Whilst we can't talk about specific customer circumstances, customers who receive actual bills with actual reads need to be aware that they have been billed on actual consumption. Please check your bills and confirm if the readings are actual, and if they are, we'd suggest customers look to reviewing their power usage through out the day and take daily readings to help keep on top of their usage. We do find especially during the national lockdown, that more people are at home and using more power during the days. We'd love for you to review this rating as we do try to provide the best billing and great prices. Best regards, Glowpower.
Joined a few months ago and got…
Joined a few months ago and got frustrated my first bill as it came monthly and trying to navigate the website was head wrecking.
But in general it has worked out well as my bills monthly are very reasonable and the website has improved immensely.
4 April 2021
Unprompted review
Avoid this company or you will regret it
This company is the whorse I ever experience. They supposed to give you a professional service in return of your bill (except the electricity what is provided by ESB).
24 March 2021
Unprompted review
Reply from Glowpower
Hi Rsv, now sure who you are but we would love to find out so we can address your issues directly. Please get on touch with our complaints manager so we can have any issues resolved. Complaints@GlowPower.ie. let's hope we can turn your frown upside down 😀
1 year fixed term contract
Signed up to a 1 year fixed term contract.
Have had two price increases and only 10 months in. The contract specifically states "Your rates as outlined in your agreement will be applied from the date that Glowpower is registered as your supplier and will continue for a period of one (1) calendar year from that date (“Term”).”
Whenever I complained, they state I signed up to a fixed "term" contract and not a fixed "rate" contract and within their general t&c they have the right to increase prices unless your on a fixed "price" contract.
Best bit is they notified me that they “do not and we have never offered fixed price contracts."
This may be only your second ever price increase...but you've only been operating for 1.5 years.
It could've been easily sorted as it's there in black and white.
Better off paying a bit extra for a reliable and honest supplier.
12 March 2021
Unprompted review
Reply from Glowpower
hi Mark, thanks for taking the time to share your thoughts. We appreciate that it can be frustrating when a customer signs up to a fixed term, however we do make it clear in all of our documentation that all prices are subject to change. We are upfront in saying this and this is state on page 1 of the terms and conditions of the plans customers receive when they switch. We only raise prices when we absolutely have to, and when we do, our rates are still very competitive. The reality is that costs do change, and we're honest enough to tell our customers the reasons why prices do change, and we make it clear in our terms and conditions. Customers always have an opportunity to review and cancel within their cooling off if they find that this does not suit their needs. And as you rightly quoted, we have never offered fixed price contracts, because we know wholesale prices change. Wishing you all the best. Glowpower.
Customer for 1 year
Customer for 1 year, I joined in Feb 2020 and left in Jan 2021.
I am due a rebate of 59euro, that they agreed to pay.
They are trying to charge me 50euro cancellation fee. I am trying to explain that if I stayed with the company until Feb 2021 that would be 1 year + 1 month..
Trustpilot really need to have a minus stars functionality
“Never Argue With a Fool, Onlookers May Not Be Able To Tell the Difference” (Mark Twain).
9th March 2021
HI Michael,
Thank you for bringing this to our attention.
We noticed since you are left with a credit on the Glowpower account or €59.25. Please confirm the IBAN in order to refund the credit amount.
May we use the IBAN on file IEXXXXXXXXXXXXXXX.
Awaiting your response to process the refund at the earliest since it takes 7-to business days depending on your bank.
Below is a reply from GlowPower,, they are laying the facts out for me 😂
UPDATE 11th March 2021
Hi Michael,
This refund approval is based on the expiry of your account and final bill let me shed some light on when you joined and let me layout the facts for you .
We received your application to switch on 20-02-2020 and you decided to move on and successfully have moved out on 17-01-2021 to another supplier while you were still in contract. It is puzzling for us to comprehend how this will be considered one year since you are still well within the contract. Hence a final bill will be issued with the early exit fee which we cannot avoid.
UPDATE: I have already told your company by email to keep the 50euro. I am just happy that I do not have to deal with your amateur organisation anymore
P.S. switcher.ie states it is a 12 month contract (not 365 days) I was in contract for 12 months.
Last update to GlowPower
Let me layout the facts for you, 365 days or 12 months I don’t care.. I am just so happy not to have to deal with GlowPower anymore (like the 76% of people who have left a bad/negative review on Trustpilot about GlowPower) Happy days for me 🎉 🎉 🎉
11 March 2021
Unprompted review
Reply from Glowpower
WE truly are sorry to see you go Michael but unfortunately based on the dates you posted above, you completely miscalculated when to leave. Based on this, Glowpower would be within rights to charge a fee. 20th Feb 20 to 17th of Jan 21 is 11 months by most calculations. We would call this a fact. . One would have needed to stay until the 19th of February 2021 to avoid any fees. We can't talk specifically about customer accounts however we do believe that we follow our terms to the letter. The facts are that you simply got it wrong. we all make mistakes.
We have confirmed with our sales channels that 12 months means a full year. Our T&Cs say 1 year. Wishing you the happiest of days. Best regards, Glowpower.
Thanks Folks for your reviews,
Thanks Folks for your reviews,
I was just about to contact Glowpower to avail of their servives but on reading your reviews I've decided not to do that. It's great that we have such a service as we all know how frustrating it can be to talk to these companies once you sign a contract. I'm just writing this as a heads up to all service suppliers that the power lies with the people and especially through these reviews.
Thank you Mike.
22 February 2021
Unprompted review
Reply from Glowpower
thanks Mike for posting your thoughts, we would love to be given a chance to prove the few critics wrong. Our team are lovely and always ready to help and our prices are very good so we think we're on to something. Whilst we can't be all things to all people, if you want lower prices on your bills, come to Glowpower. We look forward to proving them wrong, and saving you money in the meantime. Best regards, Glowpower.
I could not wait to leave
I could not wait to leave , they drive me mad. Bils vere ok at the beggining then huge spike. Customer service ok all very nice but those monthly bills and giving meter reading every month and still bills huge even that we do not use so much and try to save as much as possible. For 2 months bill 330 euro for one bedroom apartmnet which is warm and we do not heat so much, more heat at night then a day. Crazy. Will not recommend.
19 February 2021
Unprompted review
Reply from Glowpower
Hi Oliwia, we cannot find you on our system, so we're unable to reach out and talk with you directly. What we can say is that we do monthly billing, and during these times of Corona madness, we ask customers to provide reads monthly when the network is not able to take reads. Not only does this help our customers take control and understand their billing, our customers prefer the convenience of monthly bills to keep on top of things. If customers receive a big bill based on their own readings the simple matter is that we are billing for thier consumption based on the readings they provide. Extreme bill swings can be eliminated by customers providing monthly readings. We're sorry to see you go (even though we coulnd't find you :) ) Best regards, Glowpower.
Very happy.
I'm surprised by the poor reviews here and the intemperate language. I've been with the company for over 14 months and have had no issues, eventually got around to sending in my meter reading, customer services were excellent and my bill was out by only 68 euros! Very happy, good folks to deal with.
17 February 2021
Unprompted review
Reply from Glowpower
Hi Tom, thanks for the great review, we truly appreciate it. We really do try to provide great service, we know we can't please everyone but we do love it when our customers show their love. Thanks so much from all of us at Glowpower.
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