Gls One Reviews 

Worst of all time. Lazy people

Recent experience from Belgium:
This company is a joke.
They cannot call you before they arrive, as the drivers have only private phones, so they do not call you in advance. You need to sit and wait the whole day and need to be lucky to get your items. Their tracking system is a total joke.
Sometimes they just do not find you, as your house is probably invisible.
When you ask to put your order to a concrete gls packet shop, they bring it to a random one, in the other side of the city.

worst courier in Belgium, lost many orders thanks to this company...

Every single time I order something and they select GLS I have issues. This time was not different. Love tracking link works great but I had to watch the driver pad trough the intersection in my street 4 times to get a notification enable to deliver already at 3pm before the end of a working day.

Formal complaint to GLS came back with the answer we are overloaded and are unsure when we can deliver ?????

there’s a problem EVERYTIME. run away. literally.

My package came broken and empty. I order a very tiny product. The sender sent it out in a small envelope. It was broken from one corner and delivered empty. I paid 50 euro to get an empty envelope.
Bloody cheaters

I only have bad things to say about this company.

My package was supposed to arrive at my place in 4/5 days, but instead took almost a month. My days were spent contacting GLS Portugal (the place where it was sent) everyday as GLS Belgium does not have a working phone number. When I got in touch via email with GLS BE they told me my package was sent back, even though it was at their warehouse where it stayed for weeks. This was escalated with GLS BE saying they tried to call when no call was received.

After A LOT of requests from Eurosender and GLS PT to GLS BE to send my package, the 6 packages I asked for delivery came completely RUINED. One of the boxes was completely opened and filled with tape around it. They clearly have no care for their costumers things, the boxes were clearly rolled, kicked, shoved and thrown, because of this several things came damaged or broken. The bottom of the boxes was torn, and stuff obviously fell of it, as things were missing. Even a metal cashbox safe was dent an unable to open, as the code had been moved and also it came with traces of forced entry. Before packing, the safe was unlocked so it could be opened without the need to break it in case of check up procedures, as it could have been the case. However, nothing was ever reported to me. It is my third time moving countries, and the first time using GLS, nothing ever alike happened to me.

DO NOT use this company. I will also refrain to use any company that uses GLS.

Not once have I had a pleasant transaction with GLS. Every time, there is misinformation, miscommunication, and parcels getting lost. This ongoing issue is incredibly frustrating.

You are such liars. Why do you even bother working? Why do you always claim that delivery failed when it’s clear you never even came near my door? I work from home, yet you continue to cheat and lie. Every time I get your terrible delivery service, you send the same false messages for days. I can’t stand it anymore. Please remove yourself from this service — you are pathetic. Even 1 star is too generous for you.

I could have give a big 0 for this post company. The worst ever! They send to me an email that they came to my place ut I was not there so they have delivered to a pick up store. This was a lie! I was home all the time and no one came. Then they send to me the address of the pick up store, but it turned out that it was not that address. Worst worst post company!!!

I am wondering how and why they are still in business. The say they didn't find you and then they drop your parcel off at the "nearest" parcel shop (6.5 km away!) If I see a website using them I DO NOT order!

Package never received .
They said that they can't locate it anymore after 2 weeks that they had it .
They put the status on Delivered and told me to contact the seller .
Lost money and time .
They are SCAM !! STAY AWAY !

De meest succesvolle bezorgdienst die ik ooit ben tegengekomen.
Op 28.06 zou het pakket om 13.00 uur worden bezorgd. Ik heb een halve dag thuis gewacht. De koerier heeft de levering zelf geannuleerd en naar het depot gestuurd! Vandaag is het 2.07 en de levering aan mij is nog steeds niet gepland!
Today 3.07 was again scheduled for delivery. The courier changed times throughout the day and ended up not delivering the package again! This is outrageous!

GLS never delivers home, I'm always home on the days they tell me the package will be delivered, but they never show up and drop it to the parcel shop directly ...
I don't recommend this company , not pro at all

The worst. Consistently, evertime, the worst.

Send a package to my father in law from Hungary to Belgium. Puck up went very fast and efficient. Tracking to Puurs in Belgium went well and transport was fast. Then it stopped, stayed in Puurs for 2 weeks before I sent an email. Answer: things were busy all was well, 2 weeks later nothing. New email sent by my sister in law. Answer: package was damaged, they had sent an email to sender (me) if we still wanted delivery. I have received no email at all! No package delivered.

Totally unreliable company (two recent experiences in Brussels city-center): (a) twice untrue and misleading information ("we delivered your parcel"--but a week later the vendor who used GLS to send my purchase informed me that indeed the parcel was returned to them (vendor); "you were absent", but I was there and even gave my mobile number in the door of the building), (b) no possibility to choose a date, no information about the delivery time period (e.g. two-three hours) of the given day; and (c) unhelpful and unreliable support service after complaining that the parcel was not delivered (first experience: Jan 18, 2024; second: Feb 13, 2024).

THREE TIMES all said they were delivered. We have a working bell, we’re home every time waiting specifically for them, video cameras show no delivery, neighbours have none either.
Today was 4 boxes (10, 10, 10 &12 kgs from Spain) email said delivered to our address … nothing

Worst logistic company, it’s how dishonest they are for me, they claim they delivered by parcel 22pm in the night how is that even possible. Lucky the sender agreed to refund but GLS is the worst, they don’t even have a number to call and the email communication is just like talking to a rock 🪨