Gltgolfstore Reviews 48

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

GLT Golfstore offer a very personal approach to customer service. Nothing was too much trouble and price of the Garmin device I purchased was the cheapest I could find anywhere. Adam’s communicati... See more

Rated 5 out of 5 stars

I bought addidas replacement spikes set of 30. I couldn't even finish my shoes. The quality of the product you delivered was atrocious. I will never purchase another product from you.

Rated 1 out of 5 stars

I called three times an left messages no response I sent a email explaining what happened an Matthew Cooke sent me a email saying how sorry he was about the experience I had with GLT Golf... See more

Company replied

Rated 5 out of 5 stars

Great Company, very quick on shipment, I will definitely use them again

Company details

  1. Golf club
  2. Sporting Goods Shop

Information provided by various external sources

The GLT Golf Store is a golf retail store located on North Roberts Rd., just off Highway 41, in Kennesaw, Georgia. At GLT Golf, our goal is simple - provide superior customer service, competitive prices, education and information for all of our golf products, all in a way that places you, the customer, first. We do this by creating and nurturing strong relationships with golf’s major brands and institutions, fostering credibility and first-hand accountability rivaled by none in the golf industry. Founded in 2016 by Matthew Cooke, GLT Golf was created to fill a void in the golf world. Focusing on growing the game in the areas of golf retail, golf information and golf education, GLT Golf focuses solely on its users and their experience. While we strive to have the latest and highest quality golfing equipment offered on the market, Team GLT distinguishes ourselves by making sure we deliver the education and information needed to ensure the merchandise is enjoyed to its fullest potential.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

48 reviews

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Rated 2 out of 5 stars

Still Waiting...

2 weeks...two golf tournaments... and multiple Rounds of golf..still no word/status update on my putter that i ordered. Emailed but no answer.

Great price, but i woulda paid the difference I saved to have the putter here for all these rounds of golf and tournaments :/

27 July 2019
Unprompted review
Rated 4 out of 5 stars

Great Price

Great Price, club delivered fast and was exactly as described (new).
Only 4 stars because the ad said would come with a sleeve of ball and it did not. It did say "while supplies last", but I have no idea if that was the case.

27 July 2019
Unprompted review
Rated 5 out of 5 stars

Matt was most helpful to me

Matt was most helpful to me - I was in a jam and he personally made certain to help me out before a big tournament. I will not hesitate to use them again.
Jon

9 July 2019
Unprompted review
Rated 5 out of 5 stars

Golf cart

The end of May I placed an order with GLTgolfstore for a Clicgear 4 wheel push cart but with a specific request in color- I was a little apprehensive that- that color would even be available because colors were changing with Clicgear- but was quickly assured that one had been found- well long story short- cart was sold before we could finalize order so back to square one - But with a great ending.
I appreciated Matthew and all the effort he put into this special request I had even if We didn’t get the requested color-and I call that-Great customer service. As far as I am concerned his efforts went beyond normal customer service.
My son and daughter in law were very pleased with the new carts that they will be receiving.
Thank you Matthew- such a pleasure working with you.

1 July 2019
Unprompted review
Rated 4 out of 5 stars

Great!

Bad to Great! Well, at first my review was a awful; Let me explain. I ordered a sand wedge on a Monday - 1st time ever using this online website. Immediately, my credit card was charged but I never received an email confirmation. 1 day went by..2...I called each day and left voice messages which were not returned. on the 3rd day, I posted a Google review "1 / Awful". The next day, Fri., the wedge showed up on my door, (which is great, BTW) and at the end of the day, I had a voice message from the owner, and president, Matthew. He was very apologetic and said that likely the GLT messages often wind up in SPAM. Upon checking, only found the invitation to be a member type e-mail, but no order confirmation, tracking e-mails, etc. Perhaps deleted? Matthew has been great and confirmed they are working on improving the customer experience. Not often is the president calling on customers, but he "gets it" and wants to have a world class business. Thank you Matthew. and yes, I will buy from GLT again. Great prices just need to tighten up the customer communications. Thank you!

20 June 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Hi Jeff, thank you so much for this honest and detailed review! I am extremely thankful you shared the full context of your experience. Yes we need to tighten up our customer communications and because of people like you (who place your trust in us with your shopping) we are working hard at doing so - thank you, and on behalf of everyone here at GLT, we hope to see you shop again in the future. Have a great day.

Rated 5 out of 5 stars

Getting god job done nicely.

15 June 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thanks a lot for this Mr Moore, it really helps us improve the overall experience for our customers. Thank you

Rated 2 out of 5 stars

SC200

Unfortunately, the SC200 is a horrible product. The distances and swing speeds are so far off it makes the unit worthless. Glt was very responsive initially but has an unreasonable return policy and has not continued communication.

14 June 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Hi there, i believe we spoke about your purchase and i would like to further help.

You purchased the product, and used it. Your disappointment is with the product itself. i was happy to give a discount that allowed me to break even, and you to benefit from Voice Caddies most recent product, or alternatively suggested that you could reach out to Voice Caddie, get a new unit from them as a new customer and return the brand new unit to me, which would then allow me to give you a full refund.

I am a golf coach and use the product with some students. I have highly credible golf coach friends that have spoke wonderful words about the product also. You can read here:
https://www.adamyounggolf.com/swing-caddie-sc200/

If the numbers are not accurate you may need a device that is of a much higher caliber. Doing this means the cost of what you need is increases disproportionately (unfortunately). I can help you out with this but just know the price range is 3-30 Thousand dollars.

I look forward to hearing from you.

Rated 1 out of 5 stars

I called three times an left messages…

I called three times an left messages no response I sent a email explaining what happened an Matthew Cooke sent me a email saying how sorry he was about the experience I had with GLT Golf
Thank you William

14 June 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Hi William, thank you for sharing this with us, this is Matthew responding. Is there anything i can do to make you feel better than a 1 star review? I believe my instant email reply that you gave me credit for, and your statement: "I will probably place another order in the future Thank you very much" along with the personal special discount i gave you, would have given me a star rating that's a little better than 1. I understand your frustration, and only want to do whatever you feel is the best thing a company like me can do. I really look forward to hearing from you.

Rated 5 out of 5 stars

GLT Golf Review

Great Products and Communication.

24 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thanks a lot Jason, we appreciate your review and hope you'll shop with us again in the future.

Rated 5 out of 5 stars

The best education and product store in the business

The quality of service and product offerings is second to none - this a true one stop shop for the aspiring golfer or coach

24 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thank you so much for this review. It is exactly what we are trying to accomplish. This only encourages us to do more and be more. We look forward to seeing you shop with us in the future. Thanks again!

Rated 5 out of 5 stars

Nice product selection

Nice product selection, good pricing and fast shipping!

22 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thanks for the positive review Gordon. We hope to see you shopping with us again in the future.

Rated 2 out of 5 stars

Incomplete order

20 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Kody, thank you for leaving a review. We are very sorry you had a less than desirable experience. Please contact our customer service team - we would like to do whatever we can to make things right with you.

Rated 5 out of 5 stars

quick shipping and product was as…

quick shipping and product was as advertised

19 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thanks for taking the time to leave a review Thomas. It means a lot to us and we're glad you had such a positive experience shopping with us.

Rated 5 out of 5 stars

Matthew Cooke was amazing

Matthew Cooke was amazing. The shoes I originally ordered were no longer in stock. He was willing to work with me on finding another pair. I couldn’t be happier with my purchase. I will definitely be ordering from GLTGOLF again.

18 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

This is fantastic to see and read. Thank you for saying such positive things about Matthew and our business. We look forward to seeing you again soon.

Rated 3 out of 5 stars

Some what satisfies

I m happy with the customer service when I called . Although I never received a tracking number and my product took a lot longer to receive. I eventually received the product .

18 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thank you for this honest review. We are extremely sorry you did not have an amazing experience and had to wait a lot longer than anticipated. Please contact our customer service team as we would like to offer you something to make up for the delay you experienced.

Rated 5 out of 5 stars

Exactly as expected

Exactly as expected. Good price and shipping!!

18 May 2019
Unprompted review
Gltgolfstore logo

Reply from Gltgolfstore

Thanks a lot Tom, we are glad you had such a positive experience with us.

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