I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
The service was excellent. I called yesterday to reserve a car and they had one ready for me today! Process was smooth and seamless, no time wasted. Everything was explained very clearly and profess... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
Company replied
Company details
- #5 of 25 best companies in Car rental company
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you’re really happy with our service. Supporting our PCO drivers in London with reliable and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
The service is very good
The service is very good, exceptional. I always come back to the GM Car Hire for rent a car.
6 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you find our service exceptional and that you continue to come back to G&M Direct Hire when renting a car. Supporting our PCO drivers in London with reliable and professional service is always our priority.
We truly appreciate your continued trust and loyalty.
Best regards,
G&M Direct Hire Admin
Excellent Service
Just wanted a swap for the car i was using from g&m , they just made the process so simple and made the swap very much easy for me and got the car changed in no time. Excellent service
5 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that the car swap process was simple and quick for you. Making things easy and efficient for our PCO drivers in London is always our priority.
We truly appreciate your support and are glad you were happy with the service.
Best regards,
G&M Direct Hire Admin
Ferry helpful staff and quick service.I…
Ferry helpful staff and quick service.I need to tell was brilliant Umran Ahmad.
5 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Rositsa,
Thank you for your kind feedback. We’re delighted to hear that you found our staff very helpful and that the service was quick. Providing efficient and supportive service to our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Nice company for vehicle hire
Nice company for vehicle hire
Umran gave me the car good quality good condition
4 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ale,
Thank you for your kind feedback. We’re pleased to hear that you were happy with the vehicle and that it was in good quality and condition. Providing reliable cars and professional service for our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Great service quick and efficient
Umran helped me very well and I would recommend them 👌
3 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience and that you would recommend us. Supporting our PCO drivers in London with professional and reliable service is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Came to pick up a car from gm direct…
Came to pick up a car from gm direct hire after my holiday. The car was already for me. Umran done my paperwork and assisted in uploaded everything to Uber. 5 star I recommend to everybody
3 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ephrem,
Thank you for your kind feedback. We’re pleased to hear that your car was ready for you after your holiday and that the collection process went smoothly. Assisting with paperwork and uploading documents to Uber to get our PCO drivers in London back on the road quickly is always our priority.
We truly appreciate your 5-star recommendation and your continued trust in G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
I have been with G&M for 2 months
I have been with G&M for 2 months. They treat customers very well and look after their drivers. My friend referred me here and I’m thankful he did. The service here is outstanding! Thank u Umran and Majid for your help.
3 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Lemlem,
Thank you for your kind feedback. We’re delighted to hear that your first two months with G&M Direct Hire have been a positive experience and that you feel well looked after. Supporting our PCO drivers in London with outstanding service is always our priority.
We’re also grateful for your friend’s referral and truly appreciate your trust in us. Thank you for your recommendation — we look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
I had accident but these guys helped me…
I had accident but these guys helped me even through difficult times. My case was dealt with Umran and he couldn’t have made it more easier.
Thanks team
2 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for sharing your experience. We’re really sorry to hear about your accident, but we’re glad our team was able to support you during a difficult time. Helping our PCO drivers in London when they need us most is extremely important to us.
We’re pleased to hear that your case was handled smoothly and that the process was made easier for you. Your trust means a lot to us.
Wishing you safe driving ahead, and we’re always here if you need anything.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you found our service excellent and very nice. Providing a professional and positive experience for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Really good company
Really good company. Hamid servus was really amazing and with wolverhampton plates. I recommend if anybody needs it.
Farid was really good mechanic too
25 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that you were happy with your Wolverhampton-plated vehicle. Providing reliable service and strong mechanical support for our PCO drivers is always our priority.
We truly appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
Umran assisted me with an issue I was…
Umran assisted me with an issue I was having with documents. Top man top service I have been here for 3 years now, never lets me down
26 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Umran was able to assist you and that you continue to have a positive experience with G&M Direct Hire over the past three years. Supporting our PCO drivers in London with reliable and professional service is always our priority.
We truly appreciate your loyalty and trust.
Best regards,
G&M Direct Hire Admin
Car rent pickup experience
The man who served me was a very nice gentleman
24 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Qamar,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience and were well looked after. Providing friendly and professional service to our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Best PCO rental company on the market so far
I have been renting from G&M for over 4 years now.
Over the years I rented 3 different cars with them.
They are professional, reliable, flexible and friendly.
They try to work with you as much as possible.
I highly recommend them.
23 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Cynthia,
Thank you for your continued trust over the past four years. We’re truly grateful for your loyalty and are delighted to hear that you’ve had a positive experience across the different vehicles you’ve rented with us.
Being professional, reliable, flexible, and friendly for our PCO drivers in London is exactly what we aim for, and it’s great to know that this has been reflected in your experience.
We sincerely appreciate your strong recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
Great service thank you
23 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Josef,
Thank you for your feedback. We’re glad to hear you were happy with our service and truly appreciate your support.
Best regards,
G&M Direct Hire Admin
I recently hired a PCO car and had an…
I recently hired a PCO car and had an excellent experience from start to finish. The whole process was smooth, transparent, and stress-free. The team was professional, friendly, and always ready to answer any questions I had.
The vehicle was in fantastic condition — clean, well-maintained, and fully compliant with all PCO and TfL requirements. It was fuel-efficient and comfortable to drive, which made long shifts much easier. The paperwork was straightforward, with no hidden fees or surprises.
I also had to take the car back for a service, and they were extremely flexible in arranging a time that suited me. They understand how important it is not to lose working hours, and the service was completed quickly and efficiently, getting me back on the road in no time.
I would highly recommend this PCO car hire company to any driver looking for reliability, professionalism, and great value. I’ll definitely be using them again!
19 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Gyurka,
Thank you for your detailed and thoughtful review. We’re truly delighted to hear that your experience with G&M Direct Hire was smooth, transparent, and stress-free from start to finish. Providing professional and friendly support to our PCO drivers in London is always our priority.
It’s great to know that you were happy with the condition of the vehicle and that it met all PCO and TfL requirements. We understand how important reliability, comfort, and efficiency are during long shifts, and we’re pleased the car delivered on all fronts.
We’re also glad that the servicing process was arranged flexibly and completed quickly to minimise your downtime. Keeping our drivers on the road with as little disruption as possible is something we take seriously.
Thank you for your strong recommendation — we truly appreciate your trust and look forward to supporting you again.
Best regards,
G&M Direct Hire Admin
professional people with respect and…
professional people with respect and their cars are in very good condition.
19 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re pleased to hear that you found our team professional and respectful, and that you’re happy with the condition of our cars. Providing high-quality vehicles and reliable service for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Carra,
Thank you for your feedback. We’re pleased to hear that our team was helpful and quick in sorting your car. Providing fast and reliable service for our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re glad to hear you were happy with our service and truly appreciate your support.
Best regards,
G&M Direct Hire Admin
One of the best companies for PCO…
One of the best companies for PCO drivers. Good customers service.
13 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Roshan,
Thank you for your kind feedback. We’re delighted to hear that you consider G&M Direct Hire one of the best companies for PCO drivers and that you were happy with our customer service. Supporting our drivers with reliable vehicles and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.