GMIB.ie Insurance Brokers Reviews 5,373

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to provide tailored advice. Many people appreciate the competitive pricing and the efficient, straightforward service, noting quick response times and ease of communication. However, some customers also noted issues with customer service, mentioning unhelpful interactions, long wait times on the phone, and a lack of accountability. A few other people also felt that the company had become less personal over time and that renewal quotes had significantly increased.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and friendly... See more

Service

Clients share positive opinions on service, with many praising the helpful, friendly, and professional staff.... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be competitive, reasonable,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time. Many customers praise the quick responses and... See more

Based on these reviews

Rated 5 out of 5 stars

As a full time carer and single parent to adult child with additional needs I do not have a lot of spare time. Lorcan Daly (GMIB Agent) quickly and accurately accessed situation and answered any ques... See more

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Rated 5 out of 5 stars

The overall services provided by your syaff. (NOTE: I need to suspend my automobile coverages Effective 15/11/ 2025 as I am flying home to the United States for our winter holidays and will notify... See more

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Rated 5 out of 5 stars

Flawless experience. Called up based on a recommendation from a friend for my first time car insurance. Peter on the phone was so helpful and friendly during our conversation, he was able to give m... See more

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Rated 5 out of 5 stars

Gallivan Murphy were exceptional to deal with. Straight forward, cheap and always quick to get on the phone to answer your queries. I’d recommend them to anyone who’s looking to get their first quote,... See more

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Rated 2 out of 5 stars

Company has got too big. It was a small friendly helpful broker when we started doing business six or seven years ago. Insured three family members cars with them for years. But they have turned into... See more

Rated 5 out of 5 stars

Recently had the pleasure of dealing with DJ in gmib. To say he was a pleasure to deal with would be an understatement, he was prompt professional and very well educated on his job. Could not recomme... See more

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Rated 5 out of 5 stars

I find that GMIB are very efficient and effective, always answer the phone quickly I have never had to wait long . Very good price , very friendly staff that go that extra mile to make sure you have t... See more

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Rated 5 out of 5 stars

Very professional interaction with all operators i have got on the phone I’m with gmib this will be my fourth year I couldn’t recommend them enough and I have got friends to switch over to there servi... See more

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Rated 5 out of 5 stars

... Bells and whistles Friendly, honest, sound staff to talk and discuss my insurance issues with. Of course a reasonably good quote always makes a difference, yet I still had all the bells and wh... See more

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Rated 5 out of 5 stars

They are a great company no messing straight to point very helpful great customer service what more could you ask for difeleny a 5 star review. Regards Terry Mccormack.

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Rated 5 out of 5 stars

Extremely competitive pricing , Excellent customer service. My own insurance company gave me a ridiculous price for my renewal even though I had full NCD . These guys gave me more options at a mor... See more

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Rated 5 out of 5 stars

Just purchased car insurance from them. The customer support team was really helpful. The tech could be improved, but other than that, the process was fair.

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Rated 5 out of 5 stars

5-Star Review: Padraig Sugrue at GMIB Insurance I recently had the pleasure of working with Padraig Sugrue at GMIB Insurance, and the experience was nothing short of exceptional. From start t... See more

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Rated 5 out of 5 stars

I’m a first time learner driver and I’d recommend gmib to everyone, new or experienced. Fast responses, very helpful and understanding. Their price won’t be beat.

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Rated 1 out of 5 stars

GMIB is no longer a good company to deal with. They have stopped giving a personal service and now you’re dealing with a big corporate body that only cares about profits and seeing how much they can g... See more

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Rated 3 out of 5 stars

Provided better quotes than other agencies. However when I asked if I could pay by direct debit I was told yes, no problem and proceeded to take out the policy by paying the deposit by phone. I later... See more

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Rated 5 out of 5 stars

Staff are great in GMIB. I honestly notice a huge difference between them and other agencies. They'll take the time to talk to you properly in a friendly and professional manner.

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Rated 5 out of 5 stars

As a new resident in Ireland, it was simple and fast for me to get my car insurance with GMIB. I received a good customer service and everything went well without any issues.

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Rated 2 out of 5 stars

Despite the fact that I wasn’t warned that I wouldn’t be able to switch from an annual plan to a monthly one, they also sent me documents with a mistake in my last name. I contacted support immediatel... See more

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Rated 5 out of 5 stars

Knowledgeable staff of how license issue dates work were much better than AXA or AIG! Will definitely be staying with them!

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Rated 5 out of 5 stars

The person that helped me out was Lorcan and I found him lovely and very helpful to talk to. I would definitely recommend GMIB to more people and I already have recommended GMIB and Lorcan specificall... See more

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Rated 5 out of 5 stars

Fantastic support from this staff made everything easy and got us the very best quote we could get couldn’t recommend them enough

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Rated 5 out of 5 stars

Went to get an online quote and a representative called me back within 5 minutes with a better and cheaper quote. Needless to say the staff are polite and very helpful.

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Rated 1 out of 5 stars

Was given a quote based on having certain documents, I could not locate one particular document so was then given a higher quote which I paid. After payment my disk was withheld as GMIB attempted to h... See more

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Rated 1 out of 5 stars

I’ve previously given this company a 5 star review but this time around I’d give it zero if I could. My sons renewal came in today and it’s at least €500 more than last years I rang up & queried... See more

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Rated 5 out of 5 stars

Very good experience wonderful people on the phones make life easier to get ure business done hard to get that nowadays. Will be back again next year 👍👍👍

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Rated 5 out of 5 stars

Approachable staff and gave call back to sort out me as a young driver with my various issues. Also was competitive and cheaper in quote for young driver

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Rated 5 out of 5 stars

Staff were very responsive, easy to engage with and prompt in responding to any queries put to them. This insurance company engages with customers respectfully and meets them where they are at relatin... See more

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Rated 5 out of 5 stars

It was genuinely such an easy process and everyone was so lovely. Usually things like that are painful and annoying. I had Lorcan he was very helpful and easy to deal with

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Rated 5 out of 5 stars

James was absolutely brilliant & sorted my insurance for my 33yr old Polo when no one else would or could, having just changed my licence from UK to Irish no one would look at me with being 60 with no... See more

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Rated 5 out of 5 stars

Very attentive, punctual and excellent communication and supportive team. They and patient and helpful. They assisted me like I was the only client and with respect. Would recommend all my friends to... See more

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Rated 5 out of 5 stars

Have always had great experiences with the team in GMIB. Sean helped me get the best price whime also making sure i was getting all the extras I needed.

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Rated 5 out of 5 stars

Really great service with competitive prices, staff are so helpful, friendly & a pleasure to deal with. Very happy to recommend!

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Rated 5 out of 5 stars

I dealt with Lorcan when renewing my insurance this year. An absolute gentleman to deal with from start to finish. Highly recommend GMIB for car insurance

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Rated 1 out of 5 stars

The worst people to have dealt with Cancelled my insurance because you didn’t debit my account useless people but continently debited for the 700 euros for deposit of policy taken that then cancel... See more

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Rated 5 out of 5 stars

Top broker in whole country unbelievable get all sorted with no time insurance . Thanks you Mark 10/10

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Rated 5 out of 5 stars

It’s my first time dealing with GMIB on recommendation from a good friend and the service I got was first class , so it a very big thumbs up and 5⭐️ from me .

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Rated 5 out of 5 stars

An honest company that tells the customer what they are entitled to and they will go out of their way to explain everything simply.

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Rated 1 out of 5 stars

I won't b using your company again .the person I was dealing with wasn't very helpful and also didn't ring me back when he said he would I was very disappointed as I had been with u before but won't b... See more

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Rated 5 out of 5 stars

A quick efficient service recommend by my daughter in law. Talking to a real person was great and a top reason to choose the company.

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Rated 1 out of 5 stars

Bought insurance from this crowd lately, all went fine prior to sale of policy, needed some details from them, sent them an email and yet no response whatsoever, so I am not sure if their support is a... See more

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Rated 5 out of 5 stars

The service provided is great and fast. Plus with my years of driving experience, I got a very good rate. Definitely recommend this company!

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Rated 5 out of 5 stars

Very good at communicating in a very mannerly way could teach others a lesson on manners. Up Kerry

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Rated 5 out of 5 stars

I deal with Maura in the business section and she is an excellent asset to GMIB , She is assisted by a good team including Dania and many more

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Rated 4 out of 5 stars

Insurance quote was competitive. Everyone I dealt with was very friendly and mannerly. When I rang back with queries or modifications, it took ages to get through, and took a long time to get the c... See more

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Rated 5 out of 5 stars

Thanks for the great quote I got from you initially and for the call recently when I needed help much appreciated 🙌🏻

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Rated 5 out of 5 stars

Very easy to deal with from online or phone all enquiries answered great prices and service will definitely be recommending to friends and family

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Rated 5 out of 5 stars

Excellent staff, very helpful, great competitive quotes and will be using this service again next year. Plus ive recommended to others

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Rated 5 out of 5 stars

They quoted me a better price than what I was able to get online and were very clear about covers and conditions

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Rated 4 out of 5 stars

Got the best rate on car insurance from GMIB. Called them looking to renew my car insurance and got a good deal from them compared to my existing car insurance. I got all the same covers and features... See more

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Rated 5 out of 5 stars

Easy to work wit and so helpful wit everything you can get true to a human on the phone and not all ai bots 5star from me

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Rated 1 out of 5 stars

There was an issue with the monthly payments app, I had paid my deposit and set up monthly payments. The app wasn’t working I was contacted a few times and I also rang the office a few times. I was... See more

Rated 5 out of 5 stars

Very professional adviser, everything explained in very approachable way. For young person with first driving licence good price. Well recommended

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Rated 5 out of 5 stars

I have been dealing with this company since 2025 up to now, and the service provided has been good and satisfactory.

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Rated 1 out of 5 stars

This broker don't care once about any customers service. Once they have you as customer you are ignored. The person I got insurance with didn't bother to email me back or respond to my calls. On top... See more

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Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Business insurance company
  4. Commercial Insurance Company
  5. Insurance agency
  6. Insurance company

Written by the company

GMIB.ie / Gallivan Murphy Insurance Brokers - One of Irelands largest insurance brokers. We source all types of general insurance for our customers, including car, home, van and commercial business insurance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Company has got too big

Company has got too big. It was a small friendly helpful broker when we started doing business six or seven years ago.
Insured three family members cars with them for years. But they have turned into a different company with poor customer service. Twenty minutes listening to a machine before being answered and renewal quotes have gone through the roof. Time to move on.

11 March 2026
Rated 5 out of 5 stars

Matt is exceptional

Matt at GMIB provided excellent customer service. He went out of his way to help and made the whole experience smooth and easy. Really appreciate the extra effort—highly recommended.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Genuinely Shocked

I’ve previously given this company a 5 star review but this time around I’d give it zero if I could. My sons renewal came in today and it’s at least €500 more than last years I rang up & queried this and the fella on the phone said it’s probably because of my sons “Illness” he’s deaf it’s a disability not an illness.. he suggested I get a letter from a GP to say he’s fit to drive ( this would be his 3rd year on his own insurance)
.. I never had a problem using this company before . But the Guy I was talking to needs retraining it’s the second time in a week I’ve been on to him and his attitude stinks. I’m genuinely furious with referring to my sons Disability as an illness he has the use of cochlear implants I’ve gone to another broker and got his insurance for €500 cheaper and they said they’ve never had a situation where an insurance company would hike someone’s premiums for a Disability

⬇️ From the Equality Act

In Ireland, insurers cannot legally charge higher premiums or refuse coverage based solely on disability. Policies should cover vehicle modifications (e.g., ramps, hand controls), and specialist insurers often provide tailored, cost-effective coverage. Disabled drivers may also qualify for tax relief on vehicles and adaptations.

27 February 2026
Unprompted review
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

Hi There. We are unable to locate your account from your comment above. Could you please reach out to our team? We can address your comments above and provide a satisfactory solution.

Rated 5 out of 5 stars

As someone taking out insurance for the…

As someone taking out insurance for the first time, Tomas at GMIB was very helpful, giving me great advice and finding a reasonable price, explained everything in detail while making my experience much simpler and easier to understand.
Thank you Tomas and GMIB team!!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

There was an issue with the monthly…

There was an issue with the monthly payments app, I had paid my deposit and set up monthly payments. The app wasn’t working I was contacted a few times and I also rang the office a few times. I was told a number of time of the app is down don’t worry your still insured we’ll get this sorted only to come home from holiday and a few days later check the mail box to receive a cheque for half the amount deposit I paid, and the insurance cancelled my policy so was driving around without insurance for over a week unknown to me,
Customer service wasn’t great not helpful, no one took accountability and who ever called me back was quite rude.
Had to pay the full amount there and then to get insured, I didn’t have time to ring around so had to pay it,

24 September 2025
Rated 1 out of 5 stars

Not helpful

Take far too long to answer the phone lines, had to go out my way to go into the office which was not one bit friendly or welcoming.
I was waiting in queue and someone was served that came in after myself.
Not one bit helpful at the desk.

13 February 2026
Unprompted review
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

We are disappointed to hear you had a poor experience, we are reviewing your feedback and will do our best to improve our service.

Rated 5 out of 5 stars

Recently had the pleasure of dealing…

Recently had the pleasure of dealing with DJ in gmib. To say he was a pleasure to deal with would be an understatement, he was prompt professional and very well educated on his job. Could not recommend him and gmib enough, top class.

10 February 2026
Unprompted review
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

Thank you Tom, DJ is great!!

Rated 5 out of 5 stars

Excellent service

Really great service with competitive prices, staff are so helpful, friendly & a pleasure to deal with. Very happy to recommend!

12 May 2025
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

Thank you so much for the feedback

Rated 5 out of 5 stars

As a new resident in Ireland

As a new resident in Ireland, it was simple and fast for me to get my car insurance with GMIB. I received a good customer service and everything went well without any issues.

22 September 2025
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

We really appreciate the feedback. thank you so much.

Rated 1 out of 5 stars

Be very careful using this broker

Be very careful using this broker. I had a policy in place June 2025, they were audited so got in touch to ask for documents. Was passed from pillar to post on this, with some very unhelpful replies from members of their team. Finally it was decided that I needed to have a different policy in November.

Agree a new policy in November 2025.
Fast forward nearly two months later and I get a refund for the amount of my original policy.

Called up to enquire why I had got the refund. It turned out that instead of initiating a new policy following our call in November, the old policy was cancelled. I had zero notification of this and was driving for 2 months without insurance. And it took them 2 months to issue the refund that alerted me to that fact. Appalling!

So, stupidly, I agreed to a new policy with them on 16th January 2026. Realised after 2 weeks I hadn't received any paperwork - though money had been taken from my account. Rang up again, they had put the incorrect name on my policy, the wrong email address on my account and had failed to supply the insurer with the requested documents - which they already had in their possession. Jack O'Sullivan today, has promised to print everything himself and send it out to me.

Just avoid, unless you are prepared to be totally on top of making sure they do what they say they will do.

4 February 2026
Unprompted review
GMIB.ie Insurance Brokers logo

Reply from GMIB.ie Insurance Brokers

Hi there, we are disappointed to hear your feedback above.
we cannot locate your account and would like to review your feedback above. please get in touch if you would like a manager review.

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