GMS Mobility Reviews 285

After weeks of looking at various sites,I decided ON GMSMOBILITY. Great reviews. Competitive pricing.
I wasn't disappointed! Great service. Even greater staff. After delivery. My Scooter developed a non-start fault. Which is rare for the model I purchased. Pride Evo2.
I was shocked and surprised how brilliant GMS dealt with situation. My rights,refunds,customer care and inconvenience was first and foremost the concern of GMS Mobility! Scooter was returned,sorted,delivered back with a lovely,and very practical complimentary shopping rucksack 🎒
Big shout out to Joel & Joseph ,frontline staff@showroom.
I know full well the company didn't make any money on my purchase. In fact. I think they lost money.
Please people. If you read my review!
Do not shop anywhere else.
GMS. IS THE BEST.
I KNOW IT SOUNDS CORNY!
BUT ITS TRUE 👍

GMS are brilliant with their customer service compared to other comapnies ive dealt with and the products have always been top quality and if ive had any problems theyve sorted them straight away!

I’ve had to deal with being disabled for over 30 years. In that time I’ve had to order various items, big and small and it’s always been a bit stressful. The massive difference with GMS Mobility is how easy and simple it was to deal with them. I’ve just bought a fantastic new wheelchair at an unbelievable price and it was delivered today. Just 48 hours after buying it! The delivery guy was fantastic. I received a follow-up email - there is a phone number but I chose emails - to check that everything was ok and to let me know that, if there were any issues, to get on to them as soon as possible and they’d sort it! Brilliant! Total peace of mind. If you need a new wheelchair, which is a huge purchase in all ways, I cannot recommend GMS Mobility higher. They’re great.

First class service
Fast delivery
Quality products

After making the decision to purchase a mobility scooter we visited several main suppliers where we obtained all the information on which type of scooter would suit me best, I recommend everyone to do this as what you think may be adequate May turn out to be totally unsuitable.
I was in the process of going back to one of these suppliers to finalise a deal, an Abilize Aeron-Li, ideal as it has a lithium battery, a decent range, lights fitted, able to deal with an 8% incline and easily dismantled to transport in the boot of a car (subject to car size) the dealer wanted £1999.99 (with vat relief) £20.00 delivery and when asked if it came with a suitable bag for the rear of the seat (carry portable oxygen in my case) they wanted extra for this.
So I had one last look on the internet just for peace of mind and I came across GMS who had ‘ex-demo’ scooters, and one been the exact model I was about to purchase.

From that initial contact I have to say the service was exceptional, I spoke to ‘Joel’ we discussed the said scooter and I was assured this was indeed an ex demo, never been sold to a customer and was in as new condition (Grade A) it was supplied with a 6 month warranty, which they agreed to extend to 12 months if I completed the purchase, delivery was included at no extra cost and when I mentioned I was looking for a ‘seat bag’,Joel said he would have a look into this.
We agreed a delivery date to suit me and the deal was done, at a total cost of £1595.00 (with vat relief)

The big bonus - The scooter purchased was indeed originally from the supplier who I originally went to.

The scooter arrived on the date specified, on a pallet and well packaged, delivery driver was a credit to his company and helped unpack the scooter, and upon my request removed the pallet and packaging. The condition of it was as described Grade A

I have already recommended GMS to a friend who is considering a purchase, and should the need arise I would not hesitate in using them again.

VAT relief is available for purchasers who meet the requirements, all information available on GMS website.

We ordered a mobility scooter on Monday and it was safely delivered on Thursday morning and after taking it out of the packaging, it was ready to go.

We couldn't have asked for better service.

Just been to GMS. They have a vast range of mobility scooters of all types. The guy i saw was most helpful, nothing was to much trouble. I was looking for a light weight folding scooter that would fit in my boot. The one I had chosen from the website would'nt fit into my car. He found me one that would. He spent some time lifting ones in and out the boot. It's nice to deal with a company that wants to provide a good service. I would highly recommend them.

Absolutely brilliant.
They are excellent, honest, trustworthy and delivery the highest quality in mobility scooters, customer service, patience and also have an extremely excellent sense of humour which is a must. Delivery is fast and the delivery company they use are really lovely people too, will take your new mobility scooter off the pallet for you, make sure you know how to operate it, you can't get better service anywhere in the United Kingdom.

Very quick delivery, excellent communication. Item just as described and cannot be faulted in any way. Highly recommended and 5* service

GMS were professional from the outset. I part exchanged my Grey Kymco Maxi XLS for a lovely Red example. Jeremy delivered the red Kymco in person the next day but unfortunately, I sensed later that there may be a slight vibration coming from the front steering through to the tiller. After discussion with Jeremy and with no fuss, he agreed to collect the scooter the following morning and I asked if I could view an ex demo CareCo Enzo 8 scooter. He arrived promptly the next day with an immaculate bronze Enzo8. We agreed a fair price given the upgrade and I am now the proud owner of a lovely mobility scooter some £500 below a new showroom price.
I cannot praise this company enough. No hard selling, excellent communication and a willingness to solve any issues. Jeremy was a true gentleman and nothing was too much trouble. Congratulations to all staff at GMS.

Very quick service and super fast, free delivery. Ordered on Sunday evening, arrived on Tuesday morning by pallet delivery. Powerchair is in excellent condition as described on the website. Very neat and nimble machine. Very happy with it. So far so good. Thanks to Joel for his speedy email replies too.

very easy to order from them i did this over the phone very respectful to my needs overall very good experiance and very helpfull with my questions

Friendly very efficient service
Highly recommend

We were completely impressed with Joel's professionalism and customer service. I highly recommend this business. Joel was very knowledgeable on the wide variety of scooters on offer and at very competitive prices too. It's worth the visit!. Joel answered all our questions so we were able to make the right choice. We are extremely pleased with our purchase. Thank you, Joel, at GMS Mobility.

Yesterday I received a very good Mobility, scooter from GMS Mobility, I did moan and gave them two stars as the machine was a little dirty however today I am giving GMS a five star review because of their professionalism and aftermarket customer care, the manager took time out of his day to phone me and to apologise and explained what had happened. I will happily do more business with GMS.i will be taking down the two star review if I can, thankyou to GMS Mobilty for taking the time to talk with me and I am really happy with your after sale’s customer care ⭐️⭐️⭐️⭐️⭐️

I bought a Sterling Sapphire 2 2nd hand from GMS. It was delivered within 48 hours, complete with charger, handbook and guarantee.
Unfortunately the scooter developed an electrical malfunction. I telephoned GMS for advice, and they couldn't do enough to help. The scooter was collected next day, and within 72 hours had been fixed and was on its way back to me.
Absolutely delighted with the standard of service, old fashioned courtesy and efficiency of this firm.
Highly recommend.

Very straightforward and smooth transaction to sell our Electric Mobility Scooter. It only took 2 days from contact /collection to receiving the agreed amount with no hassle. Excellent company. Very courteous collection drivers who updated me with collection times due to heavy traffic several times.

I had had some frustrating experiences trying to sell my late husband’s mobility scooter. I was recommended to GMS and was delighted with their response. I filled in the online form and received a speedy response. A selling price was agreed and the scooter was picked up the next day, payment made the following day. I was kept informed at all times, Georgina was friendly and super efficient. I would recommend this company to anyone. Five star service!!

Full marks for this company not only friendly and helpful but totally efficient as well. I wanted to part exchange my scooter for one that I saw on their website and I was very apprehensive about it. But I shouldn't have worried it was so easy and straightforward new scooter delivered today exactly on time as planned. I will not hesitate in purchasing from them in the future.

Such an easy process to sell my mobility scooter, from getting a quote, arranging a courier to pick it up and getting paid was all sorted within in a week. GMS Mobility proving to be a very professional and easy company to deal with.