Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person was very helpful even though he had bad news regarding my freezer. He explained the problem and said needed replacement. He said would arrange replacement. I explained I cannot go to... See more
Company replied
Adam was absolutely fantastic. I bought a brand new tumbler dryer and was under the assumption that it needed to be plumbed in. Adam gave me a quote but then in an example of fantastic customer servic... See more
Company replied
Ken P arrived early for the appointment to look at our hisense american fridge freezer. Carefully took apart to get inside and check the components as required. Had a nice chat with him as well.... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I spoke to a guy James
I spoke to a guy James. He is very good and patient with me despite my communication issue.. He offers me better options than i was hoping for. I love and enjoy our conversation. The time and money actually worthwhile.
2 October 2026
Unprompted review
Reply from Go Assist
We appreciate you getting in touch. We’re pleased you were kept informed. It’s always helpful to hear from our customers.
The Go Assist Team
Im pleased with the service and I could…
Im pleased with the service and I could understand everything he was saying to me
2 October 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, David. We’re pleased everything went well. It’s always helpful to hear from our customers.
The Go Assist Team
Washing machine was fixed in no time
Washing machine was fixed in no time, thank goodness. Very pleasant engineer came, very friendly, knew what he was doing. I'm so glad I called.
The booking process was great, he called me the night before the repair to tell me the two hour window he would arrive.
29 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Barbara. We’re pleased the engineer was able to help. The team will be pleased to read your comments.
The Go Assist Team
I feel like your staff member who had…
I feel like your staff member who had knowledge who was in My house less than 2 min I could have paid less
Sorry have you read My reply the guy knew what to do but took two mins I should have Been charged less
28 September 2026
Unprompted review
Reply from Go Assist
Thank you, Julie. We’re pleased everything went well. We’re glad you chose to share this with us.
The Go Assist Team
The booking service from Phoebe
The booking service from Phoebe was brilliant. Everything was explained to me clearly in a friendly manner. No complaints at all.
2 October 2026
Unprompted review
Polite efficient staff
2 October 2026
Reply from Go Assist
Thank you for sharing this, Elaine. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Very clear information
Very clear information
Very pleasant manner
No hard selling just being told what’s on offer if interested
Excellent service
Thank you
2 October 2026
Unprompted review
Just booked in for my fridge to be…
Just booked in for my fridge to be repaired and Tom over the phone was a great help and very proffessional
2 October 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Luke. We’re pleased the repair was sorted. We’re glad you chose to share this with us.
The Go Assist Team
Reply from Go Assist
Thanks for letting us know, Sarah. We’re pleased everything went well. Your feedback means a great deal to the team.
The Go Assist Team
The process was fully explained clearly
The process was fully explained clearly
2 October 2026
Unprompted review
Reply from Go Assist
Thank you, Eva. We’re pleased everything went well. Hearing about your experience means a lot to us.
The Go Assist Team
Dean arrived promptly and solved the…
Dean arrived promptly and solved the problem with our fridge freezer in no time at all.
2 October 2026
Unprompted review
Reply from Go Assist
Thank you, Wendy. It’s good to hear everything was handled promptly. We’re glad you chose to share this with us.
The Go Assist Team
Very efficient and knowledgable
Very efficient and knowledgable. Engineer
2 October 2026
Unprompted review
Reply from Go Assist
Thank you for your comments. We’re pleased the engineer was able to help. Your feedback means a great deal to the team.
The Go Assist Team
Response to my call for a prompt microwave rrpair.
Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried to sell me membership for all my appliances, which I didn’t want. Repair man coming next day.
1 October 2026
Reply from Go Assist
We appreciate your review. It’s good to hear everything was handled promptly. Your feedback means a great deal to the team.
The Go Assist Team
Faulty washing machine
Adam was polite and easy to talk to. Explained everything well.
1 October 2026
Reply from Go Assist
Thank you for sharing this, Mark. It’s good to know Adam made a positive impression. We’re grateful you took the time to leave a review.
The Go Assist Team
Happy Chap…
Thanks Chris for 100% on your salesman ship top guy explained everything and confirmed I fully understand my policy value
1 October 2026
Reply from Go Assist
Thanks for writing to us, David. It’s good to know Chris made a positive impression. Your comments matter to us.
The Go Assist Team
Easy and straight forward to set up
Easy and straight forward to set up
Conor was helpful and gave me all the information I needed
10 minutes to set up
1 October 2026
Reply from Go Assist
Thank you, Clare. We’re glad the process was straightforward. We’re grateful you took the time to leave a review.
The Go Assist Team
Really helpful technician Ken arrived…
Really helpful technician Ken arrived promptly and fixed the problem with my tumble dryer in 10 minutes. Thank you
30 September 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know. It’s lovely to see Ken recognised for their help. We’re grateful you took the time to leave a review.
The Go Assist Team
Adam was very informative & ran through…
Adam was very informative & ran through all the blurb as I call it. He was very polite & made me feel safe with my booking.
1 October 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Mandi. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
I spoke to 2 lovely gentleman this…
I spoke to 2 lovely gentleman this morning and I was a bit upset due to issues with washing machine both were lovely friendly and reassuring
1 October 2026
Reply from Go Assist
Thank you, Nicole. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
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