Go Moto Reviews 

191
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and design, noting how securely the mounts fit their helmets and hold their action cameras during rides. Many people also appreciate the responsive, friendly, and helpful customer support team ready to assist whenever guidance is needed. However, some customers also noted that shipping times were somewhat longer than expected or that package tracking was lacking. A few people additionally mentioned unfortunate experiences with the adhesive failing and causing the camera setup to detach during use. Despite these occasional drawbacks, most consumers remain highly satisfied with the overall performance and reliability of the equipment.

What people talk about most

Product

Customers had positive experiences with product, describing it as a high-quality, sleek, and compact solution... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products look and feel... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing between praise and frustration. On one... See more

Staff

Reviewers highlight positive aspects of staff, describing the support team as knowledgeable, fast, friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as outstanding and perfect.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best company to spend your money on! Perfect service, timing and quality. Never had any issues with my mount. just a small issue: I didn’t place the adhesive correctly, that’s why the mount slightly c... See more

Company replied

Rated 5 out of 5 stars

So i ordered from go moto and i did apparently mess up my install by forgetting to wash my mounting surface with soapy water first. however after a quick email and a even quicker response they sent me... See more

Rated 5 out of 5 stars

★★★★★ Excellent Product and Outstanding Customer Service This was my second purchase of a Chin Mount through Go Moto, and once again I am extremely satisfied. The quality of the mount is exce... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery, very well packaged and first impression of the actual product is great. Looks and feels like a quality product. Clear instructions included, what else could you want?


Company details

  1. Motorcycle Equipment Store

Written by the company

At Go Moto we make action camera mounts specificly made for your motorcycle helmet! 🏍️ Premium Chin Mounts engineered and made in The Netherlands. 📍 Go secure, Go Moto!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(191)

47 reviews in the last 12 months

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Rated 3 out of 5 stars

The holder was sent immediately

The holder was sent immediately, but then some problems appeared and the parcel did not arrived. I asked the seller but with no answer. I even did not know, what company here should deliver it. I tried some phone numbers and at the end I have found my parcel.
I know it is before Christmas and the problem is with our post, but the seller did not answer my questions and did not even tell me, what company is delivering my package.

24 November 2023
Go Moto logo

Reply from Go Moto

Hi Josef,

Thank you for your review, this means a lot to us! Nice to hear that the package was received in good order. We always try to respond within 24 hours. I indeed see that you sent an email yesterday, but it arrived via our noreply email and was completely empty. That is why there was no response to this, and we apologize for this. Today you sent an email, but due to the busy Christmas period we did not have the opportunity to respond yet at this short notice. Once again we always try to respond within 24 hours. I hope you are happy with our product, and that we can assist you better next time!

Rated 1 out of 5 stars

The parcel did not come

Estimated delivery time was 28.11. I did not receive it, so I asked the seller what is wrong. It was 7.12. After that was updated the tracking information - parcel could not be delivered. No answer from the seller, nothing.

8 December 2023
Unprompted review
Go Moto logo

Reply from Go Moto

Dear Josef,

Thank you for your review. Unfortunately, we were not given the opportunity to answer your question within 24 hours. It is currently the busiest time of the year. We are always ready to help you and ensure that our customers receive their package.

At the moment you have received your package, I hope you are happy with it! And if I can ever help you with anything in the future, I am always here to help!

Rated 5 out of 5 stars

Better than a basic gopro mount

The price was decent (black friday sale) but the fit wasnt perfect. I had to cut some plastic liner off my helmet and then it fit, but the bottom part (like 3mm) wasnt even touching the helmet so i had to Add gorilla glue there to make sure it doesnt fall off. If i wouldnt have cut the liner then the middle of the mount wouldnt had been in contact with the helmet.

EDIT. I contacted go-moto and we talked about the fitment and what could be wrong etc. We came to a conclusion and i was 100% happy with the end result.

The propable cause for the mount not to fit 100% perfectly was because the rubber brim around the helmet is not identical in every helmet. So they will take that in account and maybe modify the mount in the future.

The fit overall was 8.5/10, only complaint is the rubbber brim had to be trimmed. It was easy and go-moto will take it in account in the future.

22 November 2023
Go Moto logo

Reply from Go Moto

Dear Jere,

Thank you for your review, it means a lot to us! All our mounts should fit perfectly, they have been extensively tested for this. We would have liked to receive photos so that we can best assist you. Perhaps the placement is not quite right, or there is something else going on. We give a 100% satisfaction guarantee which we would like to strive for, could you send us an email with photos so that we can come up with a suitable solution? You can send it to: support@go-moto.com

Rated 5 out of 5 stars

Great service!

Something went wrong with my first order. The package was sent out properly, but there was an issue with the delivery. The package was never delivered. After contacting the delivery service, they couldn't do anything for me. Even though it's not their fault, GoMoto reshipped my package. That's what I call excellent service.

My chin mount has arrived by now and is mounted on my helmet. Top-notch product!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Refund experience

I had to refund something but the package came back after over a month. I had no time to send it again so it took another month before i could send it back.
Throughout this time the customer service continued to stay in contact with me and refunded the product quickly after the package arrived at their facility.

All in all a great customer experience with friendly customer service.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience!

I had an absolute skill issue trying to put the mount on. I emailed them and within half an hour i got a response and they sent me new stickers. ABSOLUTE GOATS

9 November 2023
Rated 5 out of 5 stars

Great service

The chinmount I was looking for was impossible to find, so I got in touch with GoMoto and asked them if they could help me. They told me to bring in the helmet and then modeled a custom chinmount, and it’s perfect!

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Expensive and bad product description

The idea of the product is great. And the product does its job well. But for me the price is incredibly high for just a little mount. The inner material is aluminum which is great quality but the shell around it is covered by silicone or plastic which was scratched and not worked precisely. For that price I await perfect work.

Moreover, the shipping for 8€ speaks for very bad service for me.

I would also wish that there is another 3m tape as a replacement.

25 October 2023
Go Moto logo

Reply from Go Moto

Dear Michel,

I'm sorry to hear that the product did not meet your expectations. About the price: our custom mounts are handmade in the Netherlands, and are not a standard product from China, hence the price. It is of course not the intention that our product is delivered scratched, and this would also not pass our quality control, we will contact you to see if we can do anything for you. About shipping: I see that you have chosen our free shipping method. Apart from the fact that the track & trace can occasionally be a bit unclear, our packages always end up with our customers. (and if not, we always take care of this) For a more detailed track & trace, you can always use the shipping method with DHL. We always want to make all our customers happy and always want to provide a perfect service, I will contact you soon!

Rated 5 out of 5 stars

Good experience

Top Quality, fast delivery to germany.
Very good experience.

2 October 2023
Go Moto logo

Reply from Go Moto

Thank you very much, enjoy the chin mount!

Rated 1 out of 5 stars
Go Moto logo

Reply from Go Moto

Hi Adriano,

Your package is still on the way. According to the carrier, there are delays to Italy due to the holiday period. This is beyond our control, but still, our sincerest apologies! We hope that you receive your package quickly, and if not, we are always there for you to help!

(9-8-2023)
Hi Adriano,

I can see that your package has been delivered, is this correct? If so, do you like the chin mount?

Kind regards,

Stan

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