Go Ortho UKReviews 

49
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I’m just at the start of my dental journey. I've been met with so much care and expertise. I love having everything explained to me so clearly and carefully. Everyone super friendly too. I'm excited b... See more

Rated 4 out of 5 stars

The retainers were delivered within a decent timeframe. Go Ortho had the information they needed from Smile Direct which no longer exists. The retainers I used from Smile Direct were more bespoke. in... See more

Rated 5 out of 5 stars

Amazing ! As a previous smile direct customer I didn’t need to have a scan, I just needed a replacement retainer . To be honest I was a bit nervous about ordering a new set but they arrived within... See more

Rated 5 out of 5 stars

​Dr. Bagadi is outstanding. The first set of retainers worked perfectly and completely straightened my teeth—I couldn't be happier with the results! ​I am currently waiting for my new set, and the cu... See more

Company details

Written by the company

Go Ortho provides replacement retainers and oral care products. All retainers are overseen by registered dental professionals, ensuring your care is clinically safe and appropriate for your needs. Our goal is to make high-quality dental care more accessible, without compromising on safety, ethics, or evidence-based practice. We believe everyone should feel confident in their smile at any stage of life. That’s why we offer personalised care plans, clear pricing, and support from qualified professionals at every step of your journey.


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4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.6

All reviews

(49)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Briliant Service

I’m a former Smile Direct customer and, when they folded, I worried about where I could get my retainers from. Dr Bagadi and his Go Ortho team reached out via email, but as I had never heard of this company, I was a little dubious. After doing my research, I decided to give them a go, and thank goodness I did.

I placed an order for retainers; however, when I received them, they didn’t fit correctly. I sent an email regarding my concerns. Dr Bagadi and his team contacted me immediately and asked me to send photos. Dr Bagadi agreed that the fit didn’t seem right and offered me a new scan, which I had done the very next day. He explained that the impressions he had may have been old.

The Go Ortho team kept me updated every step of the way, and I received my new retainers within three days. The service was fantastic and they were very apologetic and even sent an email to inform me that my new retainers were on their way.

I couldn’t have asked for better service and couldn’t recommend them enough. If you are looking for aligners or retainers, please give them a go — you won’t regret it.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m a former SmileDirect customer and…

I’m a former SmileDirect customer and was looking for a reliable way to maintain my smile long-term. Go-Ortho reached out to me directly via email and let me know they could create my impressions using my existing SmileDirect information, which made the whole ordering process incredibly easy and stress-free.

There was a small issue with my wisdom tooth on the first set of retainers I received, but Go-Ortho handled it perfectly. They had no problem correcting the issue, were very responsive, and quickly sent out a corrected set of retainers.

Overall, the service was excellent and the delivery was fast. I really appreciate how smooth and customer-focused the whole experience was. Thank you, Go-Ortho, for the great service!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service - thank you!

Brilliant service! Like many people I was so worried about maintaining my new smile when Smile Direct folded and I held off from ordering from Go Ortho for ages as it seemed to good to be true. I SO wish I had ordered before as the service has been great. I've chosen the 6 monthly subscription which offers excellent value for money and I'm delighted. I ordered by first retainer a couple of days ago and it's already arrived and fits perfectly. Thank you!!!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Strongly recommended

I have received step by step instructions on how to buy, use & what to do next in the future..
I am very happy with the end result & would definitely recommend 'GoOrtho UK.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Never bought anything from them

Never bought anything from them, only had a query from SmileDirect, how did they get my details, well, they must have collected all data from SmileDirect and now spamming people. There is no way to Unsubscribe, every time they promised all details have been removed according to GDPR but still many years later, emails pressuring me to buy from them when I never had any alignment done. This company needs reporting as how did they source all the details from SmileDirect?
I just had 15 emails for BlackFriday from Dr. Bagadi (SCAMMER). Who is this guy, I never contacted him!!

2 December 2025
Unprompted review
Go Ortho UK logo

Reply from Go Ortho UK

Hi there,

Thank you for your feedback, and I’m sorry for any inconvenience this has caused.

Our intention is only to support individuals who previously had orthodontic treatment and may need help with replacement retainers. We are not in the business of spamming or pressuring anyone.

If you have received messages in error, please email info@goortho.co.uk
with “Unsubscribe” and we will ensure your details are permanently removed in line with GDPR.

Thank you for raising this, and apologies again for any frustration caused.

Kind regards,
Dr. Bagadi
Go Ortho UK

Rated 5 out of 5 stars

Amazing service altogether!

Thank you for the amazing service I received altogether! Good retainers (only tried them on, but they look of good quality), super fast delivery, excellent customer service who replied and corrected my address that I completed wrong on the ordering form.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company

From what I can gather, company founded as Smile Direct Club folded, terminating my ongoing treatment. Kept my information and offered to continue my treatment for a extra fee and spammed me via email to try to pressure me into buying retainers. Untrustworthy business practices

17 October 2025
Unprompted review
Go Ortho UK logo

Reply from Go Ortho UK

Hi Zak, Thank you for your feedback and I am sorry you had this experience.

Please note GoOrtho UK is an independent provider and is not affiliated with SmileDirectClub. Our purpose is to support former patients who need replacement retainers and to act responsibly in how we contact people.

We apologize for any unwanted emails and will respect your preferences. We will remove your details from our email list immediately.

Kind regards
GoOrtho UK

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, replied to my email within a few hours. I don’t have the retainers yet but the customer service has been impeccable

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Go Ortho aligners are amazing

Go Ortho aligners are amazing. I previously had smileclub direct but did not get on with the aligners. So I was cautious with trying another aligner, but with Go Ortho I could order just a small batch to try them out and was instantly impressed with them and could easily ware them constantly. They are crystal clear, comfortable and i had no lisp from them. I'm about half way through my treatment and very happy with the aligners, service and price. 100% recommend.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

I’m so impressed with Go Ortho UK

I’m so impressed with Go Ortho UK. They’re incredibly easy to contact, and their responses are always prompt and helpful. From my very first inquiry, the team has been friendly, professional, and made the entire process stress-free. I feel confident and excited to be starting my smile journey with them, and I’m looking forward to the results.

6 August 2025
Rated 5 out of 5 stars

Excellent Service


🦷 Review for Dr. Bagadi – Dental Appointment

I recently got an appointment for my son to see Dr. Bagadi for a dental appointment, and the experience exceeded all expectations. From the moment we chatted in, the atmosphere was calm and welcoming—something that immediately helped ease my son’s nerves.

Dr. Bagadi was incredibly patient and kind, taking time to explain each step of the process in a way that was both reassuring and easy for my son to understand. His gentle approach and clear communication made what could have been a stressful experience feel completely manageable. The care and professionalism shown throughout were exemplary.

Most importantly, my son left the appointment not only smiling but actually looking forward to his next steps getting his dream smile accomplished 👏. A true testament to the positive impact of Dr. Bagadi’s demeanor and expertise.

Highly recommended for parents looking for a compassionate and skilled pediatric dentist! 🌟

---

Bunmi

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended - great end to end care

Fantastic experience with Go Ortho - highly recommended. Initial scanning required was very straightforward and included in the cost. As others have said, dentist goes out of their way to explain the course of treatment. Lots of helpful emails and great customer service and they always strive to provide a seamless service.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Go-Ortho has been brilliant. Dr Bagadi is a very experienced,supportive and helpful person when eveer I had any questions he immediately responded and tried his best to help me

My experience with Go-Ortho had been brilliant. Dr Bagadi is very supportive,experienced and very helpful person. Whenever i had any questions or issues regarding to my treatment Dr Bagadi immediately responded and tried his best to resolve my concerns.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

It’s a lovely experience

It’s a lovely experience . The dentist goes out of his way to explain the treatment to the patient which is really amazing . He makes sure you understand everything into details and discuss any worries. This helps you sit back and complete your treatment without worry . Thank you

7 July 2025
Unprompted review

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