Goat Gifts Reviews 

850
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and beauty of the products, often noting they look exactly as advertised and are well-received as gifts. Many highlight the efficient service, appreciating quick despatch and timely delivery. Reviewers find the ordering process easy and frequently express intentions to order again. However, some customers noted issues with delivery timing, where items arrived later than expected or on a different day than requested. A few others felt that the product's appearance, such as rose color or overall presentation, did not match expectations or arrived squashed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and on-time... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the beautiful flowers and... See more

Service

People report positive experiences with service, often highlighting quick service, excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful products with fair pricing, quick delivery times and well packaged. Rather than buying real cut flowers that look rubbish after a few days, buying these Blue glitter roses means my Fiancee... See more

Rated 5 out of 5 stars

It was great to find a product that matched what was required, which included a good selection of items for a decent price. ie, teddy, chocolates, flowers n card. Wonderful service and quick despatc... See more

Rated 5 out of 5 stars

I ordered a chocolate bouquet for my daughters birthday and all I can say is WOW It is absolutely beautiful Delivery was very quick Bouquet was packed very well especially as it was undamaged... See more

Rated 5 out of 5 stars

Accidentally put the wrong address luckily contacted before it was shipped but they got back so quickly. Delivery was quick literally was on her birthday. My aunt loved it all it was amazing, thank yo... See more


Company details

  1. #43 of 55 best companies in Confectionery
  2. #313 of 375 best companies in Gift shop

Written by the company

A confectionary company, specialising in personalised gifts, creating the most unique and quality gifts for your loved ones every time!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

850 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(850)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order with Goats Gift, and they didn’t care it was delivered late

I placed an order with Goats Gift, it was a birthday gift, so I emailed the company asking when I would receive the shipping information, because it was a birthday gift and I needed it by the chosen date, but since the order had been placed on 28th May 2025, I was sent an email saying because I needed the product on 30th all shipping information will be sent at 5pm on 29th May 2025.
So I waited as I was advised.
Received the email but the parcel did not arrive on the 30th as they had said it would, and when I emailed them, all I got was sorry factors we can’t help with caused the delay.
The customer service showed no compassion or seemed apologetic, the upset look on my daughters face when the flowers she had asked for did not arrive in time for her birthday, isn’t worth it. Due to the the company not admitting fault that it was because of their delay in posting the product out, that it was delayed, shows they don’t care about customers as long as they have received payment.
I am very disheartened and therefore I have advised all friends and family, and also work colleagues of this matter! Because I had been clear from the start that it was a birthday gift and when I needed it by. Furthermore the company shouldn’t offer a date of delivery if it can’t deliver on the selected dates! The stress, upset wasn’t worth the money I paid for the product!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Better than the pictures

Lovely bouquets at good prices. Bouquet was better than the pictures and a good size. Next day delivery was ideal. Well packaged and secure.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Everything about this company is excellent from start to finish keeping you informed all the way. The product I ordered was just like the picture if not better in real life, the person I brought it for will be over the moon. Will definitely use this seller again

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. From purchase to receiving it. Loved the whole thing. Delivery service was super fast. And the lindt bouquet was beyond excellent. Deffo recommend this website. They're doing an amazing job.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and after sales.

Excellent service and after sales.
After the incorrect delivery address , you very kindly managed to rectify.
The gift was received as you said. Absolutely beautiful well presented and I will certainly be using and recommending you always.
Thanks so much

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Received damaged item and it doesn’t…

I’m extremely disappointed with my recent purchase. The item arrived damaged and bears no resemblance to what I ordered. To make matters worse, the seller has been completely uncooperative and unwilling to offer any form of resolution. I contacted them immediately upon discovering the issues, hoping to find a reasonable solution, but they refused to take responsibility or provide any assistance. This has left me with a damaged and incorrect product and a feeling of being completely disregarded as a customer.

1 May 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi,

We are very sorry to hear this however we would like to make a few things clear on this:

The item you received was correct and what you had ordered - the leaves looked slightly different which is understandable due to each item being made to order.

Secondly, you provided a photo of the product once it had been opened and taken out of the cellophane and you claimed it was damaged (a candle had fallen off one of the platform) which we ensured you knew how to resolve quickly and easily.

I’m sure you can understand that without photos of the product upon being received, we are unable to investigate further since any ‘damage’ incurred could have been as a result of the handling out of the packaging. We therefore advised we can’t give a refund for this which I’m sure you would agree is understandable.

Please don’t hesitate to contact the support team for any further assistance.

Kind regards
The Goat Gifts Team

Rated 5 out of 5 stars

im so happy

i was able to customise my bouquet of flowers/chocolates which was great. Being able to contact goatsgifts easily is amazing. delivery is very quick as well.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

It was so easy x great site with loads…

It was so easy x great site with loads of great gifts to choose from x love the bouquet I ordered in advance for a big birthday next month x love that I could choose when it would be delivered it's made life so simple x highly recommend your company x

17 April 2025
Unprompted review
Rated 3 out of 5 stars

Product great! Delivery poor!

Product was fantastic but delivered 5 days late!

23 April 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi David,

We are so glad to hear you loved the product.

I have checked your order details and you ordered after the cut off on Thursday before the bank holiday Friday and Monday.
As the website stated, any orders placed after the cut off get sent on the next working day therefore I can see it was delivered on schedule.

Please don’t hesitate to contact the team should you require anything further.

Kind regards
The Goat Gifts Team

Rated 5 out of 5 stars

XL Hot Pink Ferrero Rocher &…

I ordered XL Hot Pink Ferrero Rocher & Lindt Lindor With Roses Hand-Tied Bouquet for my mother-in-law for Mothers day. Wendy was really happy with the bouquet and enjoyed the chocolate. Definitely recommend and will use for gift ideas again. Thank you

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a gift for a friend…

I was looking for a gift for a friend who had just come out of hospital. Having been disappointed with flowers sent previously I was looking for something different. I cannot tell you how delighted I and my friend were when this was delivered. I will definitely be recommending you and using your company again.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gift bought for Easter

This was a beautiful gift bought for my mother-in-law for Easter.

Fab service and delivery was fast and as expected.

The chocolate bouquet itself was stunning. The flowers looked authentic and expensive, and the addition of decadent chocolates were a bonus!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

Easy to use website with plenty of choices for beautiful gifts. This was a gift for my sister in law for her birthday and she loved it. I would absolutely recommend this company 👌

15 April 2025
Unprompted review

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