Goboony Reviews 8,591

Rented a camper through Goboony and had nothing but trouble, even getting stranded twice in Italy. Their road assistance (not Goboony, but another company) was very good, but Goboony did nothing to help us resolve a dispute with the camper's owner. Their so-called "geschillen" process doesn't do anything and isn't even recognised by the camper's owner. The owner even said that, whatever the outcome of a dispute, they had no legal basis to do anything.

So please do yourself a favour, use a more respectable way to rent a camper (Roadsurfer or similar). And if you still use this platform, pray that nothing goes wrong with the vehicule during your holiday. Goboony is only it in to get a profit and not in making dream holiday happen.

Easy to do, clear instructions, good choice of vans to hire.

The camper owner pulled out of the deal saying they had decided to sell the camper. All of my money was returned however they had all my funds for a few months (good way of earning some interest !). I felt gaboony did zero in protecting me from this cancelled holiday, wasted holiday time from work. I wouldn’t look to use this service again. Your better off hiring from a proper hire company.

Booking so easy, everything is going to plan so far and I look forward to hiring campervan in May.

Easy to traverse the different campers on offer and also helps to be able to message the owner.

Utterly unacceptable experience with their "support" team.

I paid £1,200 for a van over the Christmas period, only to be handed a faulty vehicle that made our trip impossible. What followed was even worse: complete radio silence from Goboony. Despite multiple emails and repeated requests for someone to call me about my refund, I heard nothing until January — and even then, responses have been slow, evasive, and dismissive. They still haven’t acknowledged my multiple requests for a call, nor have they refunded the money for a service they failed to provide.

This isn’t an isolated incident either. In 2024, I booked another van through Goboony for Boxing Day, only for the owner to cancel on Christmas Day itself. We were left stranded up north with no onward travel. Thankfully, Quirky Campers stepped in at the last minute and saved us.

The lack of accountability, communication, and basic customer care is appalling. Hoboony has taken my money without delivering the service promised, and their refusal to engage or resolve issues speaks volumes.

I will never use or recommend Goboony again, and strongly urge others to avoid this company.

Easy to negotiate the website and it seems very professional with quick responses.

All good so far with booking with this company . Everything has been very easy to organise and book . Messages sent and answered straight away .

Easy to use, fast and efficient. I was put in touch with my chosen vehicle owner and within the hour our hire was confirmed and deposit paid.

We opened our Goboony account a couple of weeks ago to advertise our motorhome for hire. The initial setup process was straightforward, and the customer service representative was helpful in answering questions and assisting where needed.

Within two weeks we received three enquiries, which initially seemed encouraging. However, only one resulted in a confirmed booking, with the other two proving to be a complete waste of time. We appreciate this may be part and parcel of online platforms, but it was still disappointing.

The website itself is well designed and generally provides all the information required to hire or rent out a motorhome. That said, the commission structure is where Goboony really lets itself down. On a booking costing the hirer just under £800, we receive £420, while Goboony takes nearly £160 in commission alone.

What is particularly irritating is that Goboony also charges commission on our £50 exterior cleaning fee, despite having absolutely no involvement in the cleaning process whatsoever. Frankly, this feels opportunistic and unjustified. The remaining balance is absorbed by insurance and excess costs, and while insurance is of course necessary, there is little transparency around how much of this is retained by Goboony.

We will continue using the platform for now, but unless the commission structure becomes more reasonable, it is difficult to see how this represents fair value for owners.

Making the booking was easy enough, but had issue whilst away and now can't speak to anyone to discuss / resolve.

I had very specific requirements for the motor home that I wanted to hire and I was able to find one that precisely matched my needs on the Goboony site in a very short period of time.

We have used GoBoony before and had a great experience previously. Now, we really struggled with the searches: trying to narrow down the available Motorhomes in particular locations was frustrating. And then the cos of the GoBoony insurance is a massive deterrent. For two weeks, we’re paying more than our annual motor insurance… in London. Bad.

Communication with the van owner has been perfect. But it’s hard to work out how to communicate with Goboony itself e.g about insurance. Sent an email but no response.
Website and listing of facilities otherwise good

Once an owner replied to our request, the process went very smoothly. However, multiple owners did not respond at all which makes the whole process very frustrating with no recourse to identify owners who can’t be bothered.

There should be an option to be able to report lack of response and highlight this against owners to show the whole picture on how responsive owners really are. As it is the statistics are weighted and inaccurate. ie. An owner could respond nicely to 10 out of 90 requests ignoring the rest, and will therefore get very favourable reviews on a very poor performance.

Always good !

Great experience throughout. Very simple.
The camper van was fantastic and the renters really help full. Will definitely use again

Very easy to use. Great options. Fast response. Value for money

Ive only booked atm for June 26 but so far so good ,excellent communication with sian we are looking forward to our trip .