I completed a crypto exchange on Godex and sent the coins as instructed. Hours later the order is still not finished and I have received nothing. I contacted support through the website contact... See more
Company replied
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See what reviewers are saying
I'm editing my original 1 star and agitated review to 5 stars and high praise for Godex tech support. I had a $500 swap go awry because I failed to enter the exact number of tokens being swapped. I... See more
Company replied
This trasactitton has processed perfect. Unfortunately I have been trying to contact regarding a trasaction on 19/10/22 and although it looks completed the XMR is not in the wallet. I really need h... See more
I Go to Web site and use the converter to see how many Monero i would get for 1 BTC, it says 250 approx, I Go To Google and check How Many MONERO For 1 BTC and Says 259, RIGHT THERE I Would SAY They... See more
Company replied
Company details
Written by the company
A private and fast cryptocurrency exchange platform with no registration required. Swap over 893 coins in a couple of clicks securely and anonymously.
Contact info
Seychelles
- hello@godex.io
- godex.io
You should know
2.8
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Money is stuck
I initiated an order to change of a large amount of USDT into ETH on October 6th. I followed the instructions and transfered usdt on the address provided by the godex. Godex still holds my usdt on this address and I neither got my ETH back, nor my usdt back. Support is not replying to my emails at all. It's already stuck for 14 days!!!
REPLY TO MY EMAILS I AM READY TO PROVIDE ANY DOCUMENTS TO GET MY ASSETS BACK.
Regarding your reply :
I am fully compliant with your policies, I read them all carefully and submitted all the supporting documents. Please guide me on how to help you release my funds
6 October 2025
Unprompted review
Reply from Godex
Hi dear Anton,
We are truly sorry to hear about the difficulties you’ve experienced and understand how concerning this situation must be for you. Please be assured that we take such matters very seriously.
At this stage, we are unable to proceed directly with the release of your deposit because we are required to comply with legal instructions and regulatory procedures regarding your transaction.
UPD: We are pleased to inform you that we have processed a full refund of your deposit to the original wallet address. We truly appreciate your patience and understanding throughout this process!
Thank you for your quick Perfectand robust…
Thank you for your quick and robust process.
17 October 2025
Unprompted review
Good service, but...
Although I have once again a swap that is stuck right now I can vouch for Godex, I've been using this service for a long time and I never had bigger issues with it. So why only 3 stars? Like every 4th or 5th swap just gets stuck and you need to contact Godex via e-mail. Within a few hours or a day they will fix it and you'll receive your funds, but especially if we talk about bigger swaps it's very annoying to wait that long. They used to have a live chat if you need support, sadly it's not available anymore. I will change my rating to 4 stars once I receive my funds of my latest swap, and I will change it to 5 stars if they bring back live support. It's just a huge downside since swaps getting stuck quite often and unlike competitor services you need up to 24 hours to reach someone who fixes it manually. However, besides this it's a great service.
Edit: My Swap was finished manually now, therefore I edited my rating to 4 stars - as I said, I have a lot trust into Godex, still the Live Chat needs to come back for 5 stars
15 October 2025
Unprompted review
Reply from Godex
Hi dear John,
Thank you for taking the time to share such a detailed review and for trusting our service over the long term. We’re truly sorry to hear about the issues you’ve faced with swaps occasionally getting stuck, and it’s kind of sad but true that this can happen, and we understand how frustrating it must feel, especially with larger swaps.
We also regret that the absence of live chat support has left you feeling less supported. The good news is that we are actively working on bringing live support back, and we expect it to be available again within the next 2–3 weeks. Also we are continuously improving our processes so that delays with bigger swaps occur more rarely.
Your feedback is really valuable to us, and we’re grateful for your patience and continued trust. We look forward to providing you with an even smoother experience moving forward.
I have paid for my Godex order
I have paid for my Godex order, but the system doesn’t detect my payment. The transaction is confirmed on the blockchain. Support is not responding. Order c68ed771d182af
14 October 2025
Unprompted review
Reply from Godex
If that's the BEST programming, why one star?
Perfect
Perfect. Everything worked as it should. It was quick. No complaints whatsoever.
6 August 2025
Unprompted review
Pending Refund – No Reply for a Month
Godex responded here saying they would help resolve the issue and refund the money. However, they haven't replied to any of my emails over the past month.
28 May 2025
Unprompted review
Reply from Godex
John,
Hi again — thanks for your follow-up. We understand your concern, but after carefully checking, we haven’t received any messages from you through our support channels.
To help resolve this promptly, we kindly ask that you reach out via one of the following methods:
Email: support@godex.io — Please avoid using disposable email addresses so we can properly verify and respond.
Live chat: Available directly on our website.
Contact form: You’ll find this at godex.io/contact.
We're ready and willing to help - we just need to hear from you directly. Looking forward to getting this sorted.
I think godex it's scam
My funds were blocked for an unknown reason. I provided a photo of the document, they said wait up to 5 business days. No news from the exchanger.
Orders: c680ee54a149f6 c680ee71489ca2
upd 12.05
My transaction has been deleted from the site, the live chat button is no longer there, and no one is responding to me anywhere. So far, I conclude that the exchanger is a scam. There may be some mistakes on their part, I am ready to forgive them if the exchanger starts moving.
28 April 2025
Unprompted review
Quick and straightforward to use
15 April 2025
Unprompted review
Great service
Always works, and even with small problems support helps right away
28 February 2025
Unprompted review
made a exchange for $3000
made a exchange for $3000. No funds in destination address or refund. Support is not responding, live chat feature which was previously there is missing now. Almost 12 hours passed, super stressful experience so far, and idk where my money is...
12 December 2024
Unprompted review
Reply from Godex
Dear Mike,
We sincerely apologize for the inconvenience and stress you have experienced. Please send your Order ID to support@godex.io so that we can investigate this issue immediately and resolve it as quickly as possible.
Thank you for your patience and understanding.
I absolutely will use them again
I absolutely will use them again. I had a problem where I double paid, and I thought there’s no way in the world they would help me out. But they were able to see the transaction. And they were honest, as you know many companies in this space unfortunately have ruined a good name of crypto. But I literally reached out to and told them I would love to share the experience that I had. I worked with crypto company for three years so I’m very familiar with the space. They only took care of this situation, but they responded immediately.
Thank you again to your team leadership team. I am definitely sold on Godex!
28 November 2024
Unprompted review
Does exactly what it says on the tin
Does exactly what it says on the tin! Great experience every time
18 November 2024
Unprompted review
Every…single…time
Every…single…time. Flawless. 2.5 Crypto Bull Market cycles
3 September 2024
Unprompted review
Godex is genuine exchange
I exchange ETH for LAI but accidentally send wrong token(WETH) to the address
Immediately i contact with godex support team quickly responded 😁
Within five hours i received my fund back
I love godex❤❤.
5 July 2024
Unprompted review
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