godmerch.com Reviews 541

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Many customers are really happy with the products, often highlighting the beautiful prints, colors, and overall quality of the materials, which remain excellent even after washing. The customer service consistently receives praise for being outstanding, responsive, and helpful, with many people appreciating the quick and polite assistance they receive for various issues. Reviewers also note that orders are processed and shipped quickly, with many receiving their items in a timely manner, making them eager to order again. However, some people were dissatisfied with the product quality, stating that items did not match website descriptions and appeared cheap or poorly made, particularly ornaments. A few other people also felt that delivery was slow or that tracking information was not updated, leading to missed occasions and frustration. Some reviewers also reported issues with customer service, mentioning that their emails went unanswered or that they received incomplete orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and representation. Many reviewers... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a willingness to... See more

Quality

People report ambiguous experiences with quality, with many customers praising the excellent quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick processing and fast... See more

Customer service

Users describe positive interactions with customer service, highlighting that the customer service team is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

for some reason my apple pay didn't input my correct address. okay fine reached out to them and said the only way they would resend my package back for what i paid for is to leave a review if not I ha... See more

Rated 5 out of 5 stars

When scrolling thru Facebook I saw the items they had .what caught my eye was the beautiful prints and colors ,so many selections to choose from . I love that we can customize it . I read through the... See more

Rated 5 out of 5 stars

I received my t shirt in a very timely manner and it was easy to track. Was very happy with the quality and print on the shirt. I accidentally had the wrong shipping address. Customer service was... See more

Rated 5 out of 5 stars

I HATE getting emails from Godmerch because I order EVERY time!!! I love their products! I have ordered multiple times and everything is amazing quality and the 1 time I needed to reached out to cus... See more


Company details

  1. Gift shop
  2. Clothing Shop
  3. Custom T-shirt Shop
  4. T-shirt Shop

Written by the company

Welcome, we are happy to have you! We are GODMerch, a clothing brand. We have been working in the e-commerce field for 7 years especially for personalized products for family and pets. We have a team of artists with the ability to draw high quality graphics, a strong customer service team that can handle tens of thousands of orders per day. We always put the customer experience first which is the guideline for all employees of our company. The happiness of our customers is our pleasure. After many years of researching on thousand of designs, understanding the need of customers, we are confident that we can create the most beautiful and eye-catching products in the market, definitely a must in holidays like Mother's Day, Father's Day, Christmas and other major holidays of the year. At GODMerch we believe that personalization is the most powerful way to express your love to your beloved one.


Contact info

3.9

Great

TrustScore 4 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Lettering was unacceptable

I ordered a tshirt with the name Mackenzie. The z is absolutely not a z….it looks more like an s as the tail of the z doesn’t go below the writing line. I’ve purchased several things from Godmerch, however will not order again.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

What can I say? Love them!

I bought three and I can’t wear them without getting a compliment on it. So very soft!

31 May 2024
Unprompted review
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Reply from godmerch.com

That's fantastic to hear! We're thrilled that you love the shirts and that they're receiving compliments wherever you go. It's great to know that they're not only stylish but also incredibly comfortable.

If you ever need more, don't hesitate to reach out!

Rated 5 out of 5 stars

My granddaughters do not call me…

My granddaughters do not call me Grandma, Nana, Mimi, etc. They call me "Boom" and the joke was I would never find a grandmother shirt with "Boom" on it. I can now prove everyone wrong. I love my personalized grandmother shirt.05/13

12 May 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your wonderful review! We're thrilled to hear that you love your personalized grandmother shirt and that we could help you prove everyone wrong. Your granddaughters calling you "Boom" is such a unique and special bond.

We noticed that you rated us with 1 star, which seems to be a mistake given your positive feedback. Could you please consider updating your rating to reflect your satisfaction with our product? Your support means the world to us, and we would greatly appreciate it.

Thank you once again for choosing us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Father's day shirt

This was an awesome, cute shirt for my husband for father's day. I was unsure if I got the correct spelling on my order and they got right back to me and assured me they would make it right. AND fast delivery. Very pleased with this shirt!

3 June 2024
Unprompted review
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Reply from godmerch.com

We're delighted to hear that you loved the Father's Day shirt! Thank you for giving us the opportunity to assist with any concerns about the spelling, and we're glad we could reassure you.

If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Father’s Day

Bought this for my husband’s Father’s Day. It was perfect. When he opened it he actually laughed and cried. Good job.

3 June 2024
Unprompted review
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Reply from godmerch.com

Thanks for letting us know!
We're thrilled to hear that the gift was a hit for Father's Day and brought both laughter and tears. We're glad we could help make the occasion special.
If you ever need anything else, just give us a shout!

Rated 5 out of 5 stars

I love my shirt

18 May 2024
godmerch.com logo

Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Love the shirt!

18 May 2024
godmerch.com logo

Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 1 out of 5 stars

I don't have my order and am getting no…

I don't have my order and am getting no help getting things staightend out some help would be nice rather than the run around

1 June 2024
Unprompted review
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Reply from godmerch.com

We deeply apologize. We are contacting you to confirm the order and resolve the issue as quickly as possible. Please check our email.

Rated 5 out of 5 stars

Wonderful customer service team,Gina

Wonderful customer service team,Gina! Wonderful communication with me.
Love the product. Deserves 5 STARS PLUS

6 June 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Did not get it

Love it will order more

5 June 2024
Unprompted review
godmerch.com logo

Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Great T-shirts!

My purchase was very easy and the personalized shirts came out exactly as I wanted. The tshirts are a great quality and not cheap looking. The shirts looked as advertised. I would recommend…

21 May 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

The quality of the T-Shirt is…

The quality of the T-Shirt is outstanding. All embroidery work to perfection. Service and delivery prompt.

5 June 2024
Unprompted review
godmerch.com logo

Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Great product

Great product. The shirts are comfortable and beautifully made. Great customer service also. Would definitely recommend

3 June 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

My mom gifts❤️

The tshirts were delivered when they were expected and they are made of good quality material and I’ve been getting lots of compliments on them

30 May 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 1 out of 5 stars

It was too small

It was too small - I ordered the same size shirt that I normally wear but it was too small - when I email customer service about it, they wanted me to measure my body then measure the shirt and send in pictures and measurements. I don't sew, I don't have a tape measure. No where on the site did it say the shirts ran small - in fact, according to the sizing chart it should have fit just right. I am very disappointed. I wanted it for a beach trip I am taking in a few weeks with my grandchildren. I won't ever order from you again. Sad in Alabama

30 May 2024
Unprompted review
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Reply from godmerch.com

We sincerely apologize, we know you are very disappointed and not willing to shop again at our store even with the special offer for you due to the size issue with your previous order. However, we hope for your understanding. We will review the shirt sizes to make adjustments if there is indeed a mistake. Thanks you review.

Rated 5 out of 5 stars

Exactly what I wanted!

It’s beautiful and comfy and I’ll treasure it forever!

18 May 2024
Unprompted review
godmerch.com logo

Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

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