GO FLOORING & GO BATH Reviews 

164
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company, noting that their overall home renovation projects turn out wonderfully. Customers frequently praise the professional staff for their helpfulness and extensive expertise shared during the initial design consultations. Consumers note that the installation crew works efficiently, treats household belongings respectfully, and completes projects smoothly in a single day. Some reviewers were not happy with communication issues, noting that scheduled appointments were occasionally missed or abruptly cancelled at the last minute. People also mentioned encountering persistent difficulties when trying to get timely assistance or resolutions for specific problems experienced after the installation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives and installation crews for... See more

Service

Customers had positive experiences with service, noting that staff and installers handled everything... See more

Product

Reviewers highlight ambiguous aspects of product quality and pricing while expressing appreciation for the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as reviews are sharply divided.... See more

Price

Consumers find price to be ambiguous, with reviewers sharing vastly different experiences regarding costs and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with the 3 men who did the installation was fine. A lady, who one of them called, I assume to say they had finished, asked me if I had been given the cleaning package. When I told h... See more

Rated 4 out of 5 stars

The crew worked all day, no breaks. Did a good job. Just missed one spot for the border. And I have a chip on one of the titles pieces already. It’s only been a week

Rated 5 out of 5 stars

The Flooring installers were efficient, thorough and left both inside and outside clean! I had no idea they would also put LVT in closets ! I hadn’t even cleaned out closets for installation. Wonde... See more

Rated 5 out of 5 stars

This is my second time using this company and it has been a great success. First time we did the flooring downstairs and since the flooring turned out so beautiful we decided to give it another try a... See more


Company details

  1. Flooring contractor
  2. Flooring Shop
  3. Wood and laminate flooring supplier
  4. Wood floor installation service

Written by the company

Go Flooring is a specialized flooring installation business located in NC, SC, and GA. We have years of experience and expertise in the flooring industry, providing a wide range of high-quality flooring solutions to meet our customers' needs. At Go Flooring, we pride ourselves on our commitment to professionalism, ensuring that our clients are satisfied with the entire process, from consultation to installation. Our team of experts is equipped to handle every flooring installation project, be it residential or commercial. From hardwood, vinyl, laminate, carpet, to tile and more, we offer a variety of flooring options to suit your needs. We are dedicated to delivering exceptional results, making your flooring vision a reality.


Contact info

3.8

Great

TrustScore 4 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(164)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

We are completely satisfied with our new flooring!

I couldn’t be happier with our experience with Go Flooring. From the beginning of the process meeting with the sales representative until they installers completed installing our new flooring was seamless and a great experience. If you are considering updating or changing your flooring, I strongly recommend GO FLOORING & GO BATH!

24 October 2025
Unprompted review
Rated 1 out of 5 stars

I have made 2 appointments with Go…

I have made 2 appointments with Go Flooring only to be called the day of and told the "tech" had an emergency and couldn't come. Ok, I get that for one time, but not both times. Apparently, they aren't that interested in selling a whole house of flooring!!! If they can't make a visit they shouldn't be in business!!!!

22 October 2025
Unprompted review
Rated 1 out of 5 stars

This is in regard to your ad I had to…

This is in regard to your ad I had to mute my TV ever single time your stupid ad comes on. Who ever thought that ad was clever is not. The first thing that comes to mind is obvious and quiet disappointing I'm ashamed it's not funny.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I are extremely satisfied…

My wife and I are extremely satisfied with the work that was done to change out our entire household flooring! We used carpet runners, but our old carpet was thirty years old. The bathroom and Kitchen flooring was over fifteen years old. The crew that installed our new hardwood flooring throughout our entire cement slab home was amazing! They completed the entire job in one day! Thanks again!

5 September 2025
Unprompted review
Rated 1 out of 5 stars

PSA-Know who you are doing business…

PSA-Know who you are doing business with: This company is associated with Guardian Security Services & PowerHomeSolar/Pink Energy BOTH of which have been brought to court for allegations of misleading sales tactics, fraudulent contracts, and poor-quality installations. The C-Suite officers have worked for and are hiding the fact that the same people who owned the 2 companies above (The Wallers) are invested with Go Flooring. Listen carefully to the TV commercials-that’s Jayson Waller. Additionally, I’m personally offended by the sexual innuendo in their “Get Laid” advertising slogan.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

From picking out flooring to installation everything went smoothly. Finished product is outstanding. I am so happy with the outcome.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

NEVER give your phone number

In a Google search for flooring contractors in my area, I found one with stellar reviews. I left my contact information (at 5:50 am) and within 10 minutes had a text from Go Flooring. Who the hell was Go Flooring? Apparently the Google Search I did put me on a generic flooring company website and my information went directly to Go Flooring. For two days, I get calls every 15 to 30 minutes from area codes across the eastern United States. I've asked for the calls to stop, but they ignore that. No reputable flooring company would EVER be so aggressive. They wouldn't have to be because their reputation would speak for itself. STAY AWAY unless you like being harrassed.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and the flooring looks great

They were willing in install the flooring the next day, but I wasn’t able. However, The next Saturday they showed up at 8:30 and was finished with all four rooms by 2:30. They removed and took away the old carpets and moved the furniture in and out.
The workers were friendly and knowledgeable. Excellent job.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. My experience with Go Flooring has been nothing short of a nightmare.

On December 27th, I met with their sales representative, Joe, and selected their services. I was initially scheduled for installation on January 7th. However, due to weather delays, the materials hadn’t arrived—which I completely understood for that day.

What I didn’t understand or appreciate was the lack of follow-up. I was asked to call on January 8th for an update, but no one reached out to confirm whether the materials had arrived. If they hadn’t, I would have canceled and gone elsewhere.

The company had already received a partial payment of $3,200 to cover materials, and their subsequent behavior showed they had little regard for customer satisfaction. When I tried to follow up for a status update, the installation manager was rude and dismissive, even suggesting I cancel instead of providing basic information about the materials.

Feeling left with no choice due to their delays and poor communication, I proceeded to cancel the service. However, Go Flooring’s delay tactics and failure to respond pushed me outside of the contract window for a refund. To this day, January 14th, the materials are still not in.

It’s clear that this company knowingly provides false installation dates to secure payments, with no regard for transparency or ethics. This experience has been a complete waste of time and money. I strongly urge others to avoid Go Flooring at all costs.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor Flooring Work

I was so excited to get my floors done. The person who worked on my floor assured me they would repair my floor before putting the flooring down, but this was not done. Now there is water coming up through the new floor. It's been hard contacting anyone to get this issue resolved. I need help. I paid for this work to be done but it was not done correctly.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous new floors!!

I am so excited at how beautiful my new floors turned out. It is better than I imagined and I can't wait to start showing them off. The installation crew are the best, professional, very hardworking and courteous. I absolutely recommend Go Flooring and 5 Star if you are thinking of new floors!

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Please Beware With Go Flooring...

We were taken advantage of from the start. I have never written a review before but I felt the need to share our experience. After deciding we needed flooring, we contacted Go Flooring and an appointment was made. The salesman that came to our home was made aware that a family member was disabled, confined to a wheelchair. He ended up selling us a product that was not wheelchair durable (unknown to us), even after being asked several times about this specific condition. Just 4 months after installation, the boards of flooring began popping up throughout the floored area, so badly that they had to be duck-taped down for safety. Talked with Go Flooring and sent pictures of the condition of the flooring. The representative in the store assured me that they would make it right. After analysis from Go Flooring representatives and an independent adjuster, the decision was: our flooring product was not a "rolling load" product and was not covered under any warranty- which meant - NOT WHEELCHAIR DURABLE. We had no way of knowing this was not adequate flooring for our lifestyle. Their resolution: Appeal Denied and offered: ADDITIONAL $6,200 for an installation for hardwood installation, or $5,200 for engineered hardwood, or $4,000 glue down vinyl. Initial Financing was through establishing a credit card account and Go Flooring was paid immediately, leaving us with monthly payments of which we are still paying. We have since had to have a new floor installed (July) thus now paying for a second floor! This was not a situation that we created. This was created by the incompetency of the company representative they sent to our home to sell us a floor! Of course, Go Flooring does not share or feel any responsibility in this situation!!! WHEN DEALING WITH GO FLOORING - PLEASE BEWARE!!!

18 September 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you faced with your flooring, and we understand how frustrating this situation must have been, especially given your specific needs for a wheelchair-durable solution.

At Go Flooring, we pride ourselves on providing quality products and excellent service, so it's deeply concerning to hear that you feel we did not meet those standards. We apologize for any miscommunication regarding the product’s suitability, and we regret that our initial efforts to resolve the matter did not meet your expectations.

While the original product you selected was not designed for heavy rolling loads, per your request we provided quotes for an upgraded product that is more suitable for your needs. These quotes were given at cost, as we genuinely wanted to assist in resolving the situation. We never received a response from you after giving you the quote you requested so we could work towards a solution. We understand this still may not have been the resolution you were hoping for, and we regret any frustration this has caused.

Please feel free to contact us directly at (980)324-2147 or customer@goflooring.com and we will do our best to explore further steps and work towards a solution.

Thank you again for your feedback, and we hope we can earn back your trust.

Rated 1 out of 5 stars

Dissatisfied No Call No Show

I had an appointment. They were a no call no show! Very unprofessional. I always say how it starts is how it ends. If it starts unprofessionallly that's how it will end. In hindsight they did me a favor.

2 September 2024
Unprompted review
Rated 1 out of 5 stars

No Shows! Wasted time.

I made an appointment for someone to come by my home to show me the products and give me an estimate on 2 occasions. They asked that I give them an hour window... No one showed up either time. The first time apparently the rep had a personal emergency so I gave them grace and rescheduled. Again I wasted my valuable time waiting! That's very bad business practice!!!!!

30 August 2024
Unprompted review

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