Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very neutral, patient oriented professionals. Easy to talk to, and get all possible questions answered. Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I wa... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I'v... See more
Company replied
Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
475 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Freddie made getting my 3 month supply…
Freddie made getting my 3 month supply of prep super easy and convenient! I wish I would have started using them years ago!
26 January 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the process felt simple and that Freddie has been a good fit for you.
Reply from Freddie
Thanks for taking the time to leave a review, we’re glad you had a positive experience.
The RN ,made me very comfortable ,she…
The RN ,made me very comfortable ,she was amazing thank you
Gabriel
30 January 2026
Unprompted review
Reply from Freddie
Thank you! We’re so glad you felt comfortable and well supported. We’ll be sure to share your kind words with the team.
Super easy and quick process
Super easy and quick process! Very knowledgeable and kind nurses/staff
29 January 2026
Unprompted review
Reply from Freddie
Thank you for the great feedback! We’re glad the process felt quick and easy, and that our team made you feel well supported.
Wonderful spirit
Wonderful spirit, wonderful nurse Warmly just an awesome vibe I felt comfortable talking with her,
29 January 2026
Unprompted review
Reply from Freddie
Thank you for sharing this, we’re so glad you felt comfortable and supported. Creating a welcoming, judgment-free experience is incredibly important to us.
Reply from Freddie
We really appreciate you sharing this, happy to hear it was a great experience.
Compassion and care
My questions and concerns were listened to with compassion and care.
28 January 2026
Unprompted review
Reply from Freddie
Thank you for sharing this. We’re really glad you felt heard and supported with compassion and care.
What keep’s me with Freddie?
They have a very systematic approach, very good client education, user friendly online system and the pharmacy that their work in is very helpful. In general, Freddie is highly competent!
28 January 2026
Unprompted review
Reply from Freddie
Thank you for sharing this thoughtful feedback. We’re glad the system, education, and pharmacy support have all worked well for you. That consistency and clarity are exactly what we aim to provide.
Easy, convenient, reliable.
Being intimate without worrying about contracting an STI has improved my sexual experience. I would recommend freddie to anyone looking to have stress free sex
1 October 2025
Unprompted review
Reply from Freddie
Thank you for sharing this. We’re glad Freddie has helped make your experience feel easier, more reliable, and less stressful. We really appreciate the recommendation.
The whole experience was great
The whole experience was great. The delivery of the tests was fast. It was easy to schedule an online video consultation appointment and the doctor I talked to was very thorough. Even though my insurance was not accepted she did discuss how to get prep through my insurance . I would recommendFreddie to people I know even though I’m going through my closed insurance.
27 January 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to share such detailed feedback. We’re glad the process felt smooth, the care thorough, and that your provider was able to walk through options around insurance. We really appreciate the recommendation.
My nurse was AMAZING
My nurse (Tracy or Macecy) was AMAZING.
She was able to effortlessly guide me through the process without a sense of rushing. She was well aquatinted with my intake paperwork. Really great onboarding experience.
25 January 2026
Unprompted review
Reply from Freddie
This means a lot, thank you! We’re so glad you felt guided and supported throughout the process. Experiences like this are exactly what we strive for.
Very accessible and reliable service.
15 January 2026
Unprompted review
Reply from Freddie
We really appreciate you taking the time to share this. Making care accessible and dependable is exactly what we aim for.
Informative and very helpful would…
Informative and very helpful would recommend
23 January 2026
Unprompted review
Reply from Freddie
Thank you for the recommendation! We’re glad you found the experience informative and helpful.
Reply from Freddie
Thank you for sharing this! We’re so glad you had a friendly, professional, and informative experience. That’s exactly what we aim for.
Very easy to use
Very easy and very important to be able to reach out to other people especially medical staff
22 January 2026
Unprompted review
Reply from Freddie
Thanks for the kind words. We’re happy to hear the platform felt easy to use and that connecting with medical staff made a difference for you.
Great experience
The doctor was on time, very professional, and answered all my questions.
22 January 2026
Unprompted review
Reply from Freddie
We really appreciate you taking the time to leave a review. It’s great to hear your appointment was on time and that all your questions were answered clearly.
Cody was so professional easy to talk…
Cody was so professional easy to talk to..
Made sure I had no questions.
Explained everything in detail.
20 January 2026
Unprompted review
Reply from Freddie
Thanks for this great review! We're so glad you had an easy time working with Cody, that's exactly what we aim for!
Freddie cares and helps you stay sexually healthy
This organization is very professional, resourceful or helpful, and most of all, very caring and transparent. Being supported and guiding by a caring team like Freddie has been wonderful and a complete treasure for me. I highly recommend this company if you wish to stay well regarding your overall sexual health.
17 January 2026
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review. We’re really glad to hear that our team’s care, transparency, and guidance have made a meaningful difference for you. Supporting people in feeling informed, cared for, and confident about their sexual health is exactly why we do what we do.
Individual fielding the intake…
Individual fielding the intake interview and question was extremely helpful and informative.
17 January 2026
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re so glad the intake process felt helpful and informative. Our team works hard to make sure everyone feels supported from the very first step.
Great First meeting
My nurse practitioner was very very helpful. She listened she was enthusiastic. She was compassionate. She was awesome.
17 January 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so happy to hear your first meeting was a great one and that your nurse practitioner made you feel listened to, supported, and cared for. That’s exactly the experience we aim to provide
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