Gogogoldwin Reviews 

2,474
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have played a lot of slot games both real money and fake and this one is one I always keep and never regret. The games are fun and they give you bonuses seemingly more often than other slot games I... See more

Rated 5 out of 5 stars

Wins started out slow but with a minimal SC amount needed to withdraw I was soon able to start making several withdrawals after a few deposits and uping my spin amount. Note that players using the min... See more

Rated 1 out of 5 stars

I thought id share this with my review . I have a thread of 10 emails between there customer service team and myself. The last email i recieved states that according to my account information I have... See more

Company replied

Rated 5 out of 5 stars

Legit take it all, or spend it all. Redemption is fast, and easy.. can be addictive, lucrative, and morbidly depressing / wanting

Company details

  1. Casino

Written by the company

Welcome to GoGoGold, the hottest social casino of 2025! At gogogoldwin.com, we bring you an electrifying gaming experience with over 200 thrilling slot machines. Whether you're craving classic vibes or exciting new twists, our games deliver non-stop fun and endless ways to play. No purchase required—just dive in, spin, and enjoy the rush of winning coins! Join our vibrant community and let the excitement flow at GoGoGold!


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4.2

Great

TrustScore 4 out of 5

2k reviews

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Replied to 99% of negative reviews

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4.2

All reviews

(2,474)

2,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam, stealing money and holding my money

Update , still waiting on the money I won to be released. I GAVE THEM ALL THE INFORMATION THEY NEEEDED TO PROVE Its me , even a video showing my face. Im VIP account holder which means I should be paid in minutes, well its been days now and customer service will not even answer me! Total scam!!!, Their customer service is a total joke too! Try to get help about getting your money back and they repeat themselves over and over. Its probably AI. I asked numerous times to speak with someone over the phone or get a name of who I was speaking with and get nothing. Hopefully they get caught and shutdown for the good of innocent out there! You may win and everything is going good, but then one day the game crashes and they log you out. You log back in to find that all of your winnings and money that was in your balance is gone! You talk to support and they say can you send a screenshot or video of proof. Well no I cant because I didnt know I needed someone filming me while I was playing so I could always have proof incase they try to do it again ! They ask you for this kind of proof because they know its Humanley imposible to provide this proof. They get to keep the money themselves!🤦🏻‍♂️

11 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Hi Chris,
We are sorry to learn of the difficulty you have encountered, and we fully understand how frustrating this must be. While we cannot identify the exact cause from our current information, several common factors may be responsible, such as a change of device or browser, a system update, or a network interruption that prevents your balance from synchronising properly.
To address this, please try returning to your original device or browser, connecting to a stable network, restarting the game, and clearing the cache. These steps frequently resolve display errors. If your balance remains missing after these attempts, please contact our dedicated support team directly. From your registered email address, send your User ID and a screenshot of your review to voice@gogogoldwin.com.
We will respond within 48 hours to resolve the matter. Your cooperation is appreciated, and your trust is important to us. We hope you will reach out so that we can make things right.

Rated 1 out of 5 stars

This company successfully took money…

This company successfully took money from my cash card with no problems when it was time to pay back my winnings all of a sudden I am blocked my money was not returned to my cash card and I cannot get in contact with anyone please do not play this game this game is a scam. You contacted me back and gave me an email address that doesn't exist when I tried to contact you and send you documents screenshots of what you need the heading came back as no address which furthermore makes me believe this is a scam your company go go gold

11 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Dear user,
Let's clarify your order status. According to your description, your order may not have succeeded due to an AML review, potentially because of an issue with your account. Please note that any breach of our user agreement could lead to an unsuccessful order.
To reach us, simply forward your review screenshot along with your User ID via the registered email address to our dedicated support channel: voice@gogogoldwin.com.
Once we receive your message, expect a personalized reply within two business days to address your concern. We will review your case and provide a clear outcome shortly.

Rated 1 out of 5 stars

It won't let me redeem n now I cant…

It won't let me redeem n now I cant even log n. Their AI does help and the games r always crashing. I thought it was a good company at first but now I'm regretting spending money on it cuz I cant get my money that I have won

12 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Good day!
We're sorry for the inconvenience. Your account may have been flagged by our AML system, which occasionally triggers temporary restrictions. This is a standard security step to protect all players. If we confirm a violation of our user agreement, we may need to issue a refund and block the account.
If you think this was a mistake, please prepare your User ID and a screenshot of your store review, then contact us by email from your registered address to voice@gogogoldwin.com.
We'll prioritise your case, reply within 48 hours, and assign a dedicated person to personally follow up and ensure the issue is fully resolved – we're committed to fairness.

Rated 1 out of 5 stars

They say 3 hrs at the most to payout …

They say 3 hrs at the most to payout they paid me out a small amount twice then when it got a Lil higher they just keep saying under review and that it's real important to the.

12 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Hello Gerald Hurd,
Nice meeting you here!
Let's focus on your redemption order – we're here to address it thoroughly. When redemptions are carried out in line with our User Agreement, they are typically processed without delay. However, as we are a fully compliant platform, all redemptions are subject to mandatory third‑party reviews, including anti‑money laundering checks, to prevent misuse. We sincerely apologise for any delay you may be experiencing and are actively coordinating with the relevant authorities to expedite the process. You are also welcome to track your order's status on the in‑game redemption page at any time.
If you have any questions or notice that your order is taking longer than expected, please email us from your registered address (the one you used to create your game account) to voice@gogogoldwin.com, attaching your User ID and the store review screenshot in your message.
We will respond within 48 hours with a dedicated review of your case. We continuously refine our game based on player feedback and strive to deliver a better experience for our community.
Looking forward to your update.

Rated 5 out of 5 stars

Wins started out slow but with a…

Wins started out slow but with a minimal SC amount needed to withdraw I was soon able to start making several withdrawals after a few deposits and uping my spin amount. Note that players using the minimal spin amounts will be limited in there win amounts. Bigger the risk the bigger the reward!

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive prize/sweepstakes operations

Yesterday I deposited $20 and I played the game for about two hours. I decided to redeem my money once I won about $165 and I chose the three hour or less pay option with my debit card that I’ve used in the past typically I received the money instantly however, yesterday after I agreed to receive my money in three hours or less, I hit submit. After the fact I received a message saying it needed manual review and it would take 1-3 business days to receive my money. I understand certain transactions need to be reviewed however they need to be stated to the player prior to confirming a redemption so they understand what’s going on instead of after the fact because then it’s like oh by the way, and that’s not an agreement that’s you doing something that wasn’t agreed-upon by both parties. I’ve contacted the Federal Trade Commission and am going to file a dispute that this company practices deceptive prize/sweepstakes operations and Imjust getting started! Someone better contact me and send me my winnings

11 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Dear Jennifer Norris,
We're here to talk about your redemption order – and we're listening closely to what you've told us. Under normal circumstances, redemptions made according to our User Agreement go through quickly, but because we operate under strict legal standards, every redemption has to pass external regulatory checks, including AML, to keep everything fair and secure. We truly apologise for any holdup you're facing and are working side‑by‑side with the authorities to speed things up. You can always check where your order stands on the in‑game redemption page.
Should you have any questions or feel the wait is dragging on, we'd like to hear from you – drop us a line at voice@gogogoldwin.com from your registration email, making sure to attach your review screenshot and state your User ID clearly. We guarantee a response within 48 hours and will work to fix things promptly.
We'll stay in touch with you throughout the process and make sure you're updated on every development.

Rated 5 out of 5 stars

Love this app!!

Love this app!!! Great games that make me feel like I'm actually at a casino. My favorite part is that the pay outs are super fast. So you get your winnings right away.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Go Go Gold already paid me seven times…

Update: 9/12/2026 19:28
They finally paid the $181 after this review went live.
That does not change how they handled it. Same account and card ending 3083 they already paid 7 times. They said KYC failed, could not name which step failed, then locked the account and held the $181.
In chat they only repeated scripted answers. After the lockout they kept transferring me to the AI chat and refused to have a person talk to me. No real support until it was public on Trustpilot.
I will not play here again. Still 1 star.
Player ID U-430175900.

8 September 2026
Unprompted review
Gogogoldwin logo

Reply from Gogogoldwin

Hi Shane,

Thank you for updating your review and sharing your experience with us.

We are truly sorry for the unpleasant experience this process caused you, especially during the communication and handling of the issue. We have recorded your feedback and will use this case to further review whether there is room to improve the information provided and the service experience in similar situations.

If you have any other questions or need further assistance, please feel free to contact us at voice@gogogoldwin.com.

We appreciate you sharing your experience with us, and we wish you every success in the future.

Rated 5 out of 5 stars

Great to play

First place that actually gives moneys earned. Good games and lots of fun

11 September 2026
Unprompted review

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