The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
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Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The service is easy to use with things…
The service is easy to use with things programmed into my phone. The drivers arrive right away.
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad that having everything set up on your phone makes using GoGo feel simple. It’s great to hear the driver we matched you with has been arriving promptly so you can get where you need without worry. With GoGo, you also have access to grocery delivery, pharmacy pickups, and virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — it’s great to hear your ride was on time and quick. We hear your note about price and are always working to balance affordability with dependable service. Your membership also gives you access to grocery delivery, pharmacy pickups, and home services if you ever need an extra hand at home.
Warm regards,
The GoGoGrandparent Team
Driver was on time and very courteous!
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it's great to hear the driver we matched you with arrived promptly and was kind and professional. With GoGo, you also have access to grocery deliveries, meal deliveries, and prescription pickups if you ever need a hand beyond rides.
Warm regards,
The GoGoGrandparent Team
Great Response Time
I can’t remember ever waiting longer than 10 minutes for a ride. Your drivers are friendly and do well on the road. I will continue to use Go Go Grandparent because of their great service
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s great to hear that your pickups have been quick and that the driver we matched you with felt friendly and safe—thanks for choosing to keep riding with us. Many members like you also enjoy grocery and pharmacy deliveries, and you’re welcome anytime to join our virtual senior fitness classes.
Warm regards,
The GoGoGrandparent Team
Both drivers were very nice and…
Both drivers were very nice and courteous. They were very safe drivers.
3 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you sharing that the drivers we matched you with were courteous and made you feel safe—feedback like this helps us keep standards high. It means a lot to know your rides felt smooth from start to finish. Many members like you also enjoy help with groceries, meals delivered to your door, and pharmacy pickups.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear you found our service polite and courteous. We work hard to make every interaction feel respectful and smooth, and we’re glad that came through for you. With GoGo, you also have access to safe rides, help with groceries or meals, and convenient pharmacy pickups when you need them.
Warm regards,
The GoGoGrandparent Team
Very respectful drivers. Thank you.
They got here on time and very respectful. Great service! Thank you.
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We're glad the driver we matched you with arrived on time and treated you with respect — that’s exactly the service we aim for. With GoGo, you also have access to grocery and pharmacy deliveries, plus help with home services when you need it.
Warm regards,
The GoGoGrandparent Team
Drivers were friendly
Drivers were friendly
When I called for the 2nd driver he pulled up to the door as I was coming out. They we’re very reliable for being a first time it was for me.
2 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear the drivers were friendly, and that the driver we matched you with for your second ride arrived right as you were heading out. With GoGo, you also have access to grocery and pharmacy deliveries, plus virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Explained how to use the service
Explained how to use the service, very clear. Rides were timely. Drivers were friendly and polite.
3 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad our representative made everything easy to understand and that your rides arrived right when you needed them. It’s wonderful to hear the folks picking you up were courteous and made the trips pleasant. Your membership also gives you access to grocery and pharmacy deliveries, and even help with home services.
Warm regards,
The GoGoGrandparent Team
Picked up on time
Picked up on time. Courteous driver. What more do you need? Will use again if the occasion arises
1 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it's great to hear everything ran smoothly and that the driver we matched you with was courteous and arrived promptly. Thanks for the kind words, and we’ll be ready whenever you need a ride again. With GoGo, you also have access to grocery and meal deliveries, plus pharmacy support if you ever need items brought to your door.
Warm regards,
The GoGoGrandparent Team
The only problem I have is that you…
The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
3 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we hear you on starting the search earlier for pick-ups. We’re sorry for the times the driver we matched you with was dispatched from too far away; we’re working to tighten our pickup timing, and you can also schedule rides in advance or add notes so we can plan a little earlier. With GoGo, you also have access to groceries and pharmacy deliveries, as well as home services for chores around the house.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear the drivers we matched you with were professional on both legs of your trip. Knowing you felt confident and well cared for door-to-door means a lot to us. Your membership also gives you access to grocery and pharmacy deliveries, plus virtual senior fitness classes—we’d love for you to join whenever it fits your schedule.
Warm regards,
The GoGoGrandparent Team
They charge you when they are at fault
I scheduled for a pickup and return for my eye surgery. They picked me up on time but I had to call back 3 times for return home after the surgery because they came for me and did not wait. When I got home I immediately cancelled my account through a supervisor and kept my deactivation email. Three days later I was charged for two of the return trips because they said I cancelled the ride. I am contacting my bank and accusing them of fraud. I can imagine some seniors would just give up and pay. PLEASE if you are a senior avoid this company and get your family to transport you. They take advantage of our community.
30 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry for the frustration this caused, especially following a medical appointment. We understand how upsetting that situation can be.
We reviewed the trip activity and can confirm that **multiple drivers were dispatched for the return trip**, and each request was sent to the **same pickup address with the same location notes**. We don’t have visibility into the driver-side maps used by the rideshare company, so we can’t see exactly where each driver navigated to or why the pickup didn’t connect as expected.
When a driver is dispatched and the ride cannot be completed, the rideshare company may apply a **cancellation fee** to compensate the driver for their time. Those fees come from the rideshare provider and are passed through to us; we don’t set or keep them.
If you’d like us to **formally dispute those cancellation fees**, we’re happy to do that. Please contact us directly by phone, email, or Facebook Messenger so we can file the necessary request with the rideshare company for review. They make the final determination after looking into what happened.
Thank you for sharing your experience.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s great to hear everything was prompt and on time, and that your trip felt smooth from start to finish. With GoGo, you also have access to grocery and pharmacy delivery, as well as home services for help around the house.
Warm regards,
The GoGoGrandparent Team
DISPATCHER WAS LAX IN SUBMITTING…
DISPATCHER WAS LAX IN SUBMITTING ACCURATE PICKUP LOCATIONS. SOFTWARE /CONTACT SYSTEM WAS NON FUNCTIONAL ON SEVERAL OCCASSIONS.
1 July 2025
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing this feedback. We’re sorry for the frustration you experienced with pickup details and system reliability. We do see that issues can sometimes arise when trips are placed through automated options, which is why we offer 24/7 live phone support to help confirm locations and answer questions before a ride is sent.
If you choose to use the service again, calling in allows our team to double-check pickup details and help avoid those problems. We appreciate you taking the time to let us know what didn’t work for you.
Warm regards,
The GoGoGrandparent Team
The drivers are on time and courteous.
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your rides have been timely and that the driver we matched you with was courteous — reliability and respect matter to us. Your membership also gives you access to grocery delivery, pharmacy pickups, and even help with home services if that’s ever useful.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your rides have felt courteous and professional. As part of your membership, you can also arrange grocery and meal deliveries, pharmacy pickups, and join our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
I googled transportatio ln looking for transportation services
I googled transportation sitting at the Bank on a Friday no transportation services available then I called your service the customer service Lady was very helpful Charlotte explained the rules and I paid and went home grateful pastor Lorraine Prescottvalley Arizona USA ❤️ 🇺🇸 ♥️
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad our representative could walk you through the steps and help you get home safely from the bank when other options were scarce. Your membership also gives you access to grocery and pharmacy deliveries, plus home services if you ever need a hand around the house. Thank you for trusting us on a busy Friday—we’re always here when you need a reliable ride.
Warm regards,
The GoGoGrandparent Team
Very helpful!
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re so glad to hear GoGo was helpful when you needed it. With GoGo, you also have access to rides, grocery delivery, and pharmacy deliveries whenever it’s useful.
Warm regards,
The GoGoGrandparent Team
I am grateful for the service
I am grateful for the service! Pin my location, making it so easy to order rides! I think I need to check that I DID sign up for a plan, as I spent almost $60.00 to my doctor and back. The drivers keep getting on the freeway, going around the city, but I am less than 5 miles from my doctor. I'm impressed by the fact that I AM picked up promptly!
30 January 2026
Reply from GoGoGrandparent
Dear customer,
Thank you so much for sharing this — we’re really glad to hear the service has been helpful and that pickups have been prompt. It’s wonderful to know features like pinned locations are making things easier for you.
We understand your concern about the route drivers have been taking, especially when you’re traveling a short distance. We’ve gone ahead and added a note to your account requesting that drivers avoid the freeway unless you specifically ask, and that they check with you about preferred routes, since you’re happy to share the easiest way when needed.
You can also always let the driver know your preference at pickup — your instructions matter, and drivers are generally happy to follow them when possible.
If you’d like, we’re also happy to review your account with you to confirm which plan you’re on and help clarify the charges from your doctor’s visit.
Thank you again for your kind words and for using the service.
Warm regards,
The GoGoGrandparent Team
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