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See what reviewers are saying

Rated 3 out of 5 stars

The text is too small in mobile version. It’s not very respectful to use 12px font in 2023. Also the support on the website is lame, there’s no English option in chat. +the brand have delivery to russ... See more

Company replied

Rated 3 out of 5 stars

Everything was great (quick inter-european shipping, great shop system, beautiful (!!!!) packaging), aside of the clothes themselves. I ordered a hoodie and a pair of matching pants. The pants are odd... See more

Rated 4 out of 5 stars

Love the colours and shapes! Love this brand 😍 My only constructive feedback is to make more larger sizes to fit a greater diversity of body shapes. Your XL in the Sora Dress fits more like an Austra... See more

Company replied

Rated 2 out of 5 stars

Unfortunately the top is really to smal.. I took XS because it said that the model on the picture was wearing XS and she had way bigger boobs than mine,but the XSis actually really small even for... See more

Company details

  1. Clothing Shop

Written by the company

MADE TO EMPOWER GOI is a clothing brand created and designed by Jessica Goicoechea in 2019. "My style was not reflected with the majority style of this country. It is more sexy and risky than usual and it was difficult for me to find brands that nationally meet my needs , I found a market niche that was not covered and GOI was born”. MADE LOCALLY Our clothes aren't just made for your outfits to look on point. The collections are produced ethically and locally, respecting the processes with limited units promoting slow fashion and avoiding overstock. GOI was born from passion, ambition, and the illusion of sharing daring fashion and feeling good with yourself. GOI.COM


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Holà

Hello,

This my first time ordering from goi, and this is the second mistake you make for a single order.

(First was you were not the size I ordered. Anyway I receive -10% on perhaps my futur order)

Indeed secondly I ordered the black Huraa dress, and I receive the Sagi dress (look at the pictures below).
I am really disappointed.

please do something.

3 November 2021
GOI logo

Reply from GOI

Hello Maeleine✨ We are really sorry for this... I've sent you an email and we will fix it ASAP. Best regards.🙏🏻

Rated 3 out of 5 stars

I like the design of the dress but the…

I like the design of the dress but the quality is not so good. Also the courier costs are a lot for a country that is also in Europe.

1 November 2021
GOI logo

Reply from GOI

Hello Mary!💘 we are sorry about the shipping costs, but we are a small business and we can not afford all the costs... We hope we can do it in a short term. Anyway, thank you so much for your review.

Rated 1 out of 5 stars
GOI logo

Reply from GOI

Hello Dasha, we are so sorry for this. We are trying our best but we are small team and in launch weeks we take a little more time to answer your emails. Hope we finally have fixed your problem. Have a nice day!💘

Rated 4 out of 5 stars

Fast shipping

I had a very good experience with their service. The item was shipped the next day and came to my address in about three days. No problems here.
The dress looked great, the material looked good and I was very happy with it. However, the size was far too small even though I wear XS usually. Dress was way too short and rolled up to length of a shirt after making two moves so it was unwearable.

28 October 2021
Unprompted review
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Reply from GOI

Thank you for your review Phoebe!💘 We will use it to keep improving it.

Rated 5 out of 5 stars

SUPER!

fast and easy delivery, good quality, reality matched pictures well

26 October 2021
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Reply from GOI

Thank you so much Eddie💘

Rated 1 out of 5 stars

Bad service

I was one of the first people to order the new goi collection and I didnt even receive a tracking number. After multiple emails I sent I eventually received it. I was very upset that despite being one of the first to order I did NOT receive my order on time which meant I could not participate in the competition. I was extremely upset because not only did I receive horrible service but I also did not get the opportunity to participate DESPITE ordering at the very beginning of the drop.

25 October 2021
Unprompted review
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Reply from GOI

Hello Carla! Hi Carla! We answered you between 24 and 48 working days, which is how long it takes us to manage the emails and problems.

We are very sorry that you could not participate in the contest but shipments from Spain to Australia can take a long time...

Anyway we are happy that you liked our products.✨

Rated 1 out of 5 stars

I never received my parcel spent 120…

I never received my parcel spent 120 euros and never received it I received a shipment confirmation never a tracking number. I emailed support 4 times and never got a response.

24 October 2021
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Reply from GOI

Hello Alison! I hope you are good. Our shipping agency has tried to make a delivery of your package many times but they don't have response for you. I've sent you an email. Hope we can fix it soon. Best regards, xoxo💘

Rated 1 out of 5 stars

sorry the quality is not good :((((…

sorry the quality is not good :(((( have to repair the chain and the seam is to come undone at one side of the bra… i wear it 3 times :((

22 October 2021
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Reply from GOI

Hello babe! We are so sorry to hear that... We will try to send you a new top, maybe we sent you a damaged one.🙁 Have sent you an email, best regards xoxo

Rated 1 out of 5 stars

Biggest waste of money ever

Biggest waste of money ever

Thin material the chains keep breaking no support whatsoever

The top I bought doesn’t sit right the whole thing is just tacky and cheap

21 October 2021
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Reply from GOI

Hello Francesca! I've sent you an email. I'm sure that it must be an error and we can fix it.

Rated 1 out of 5 stars

You said you deliver in 3 days from the…

You said you deliver in 3 days from the purchase, it’s been 7 days tomorrow. Still haven’t received the package

19 October 2021
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Reply from GOI

Hello Roxanne! In our website (https://goi.com/pages/shipping) Our handling time is 2 to 4 business days. This means that your order will generally be shipped within this period and the delivery it's from 3 to 5 days, so your order is still in time because only 5 working days have passed...
Anyways, as you can read in our website too, there may be delays in processing time during collection releases due to increased workload.

I'm sorry for your wait, but you will have it soon!

Best regards,
xoxo

Rated 5 out of 5 stars

Brilliant

There was a little problem with shipping. The GOI costumer service was very helpful.
The products are just amazing. Literally just ordered again before y’all sale out!
Would love some more *male* clothes. Can’t wait to see the future of GOI
X

19 October 2021
Unprompted review
Rated 2 out of 5 stars

Las piezas son lindas pero la calidad de la ropa es mala; no vale la pena por el precio que se paga

Las piezas son lindas la cual fue la razón que las compré. Pero al recibir las; la cualidad de la ropa es muy mala. Very cheap in my opinion. I was expecting way better quality considering what you pay for each item. The dress I bought you can’t even put your head through which is ridiculous. The pants are not even a thick material how it looks on the site. Very disappointed and the fact that I have to pay for returning all these items.

19 October 2021
Rated 5 out of 5 stars

Happy!

First time buying from Goi - clothes are very reasonably priced (though the shipping cost is a bit of a pain! In saying that, I understand why it needs to be, so it’s no big deal). My order came within a reasonable time frame and the product looks as it does online. Sizing is accurate too! Would buy again.

16 October 2021
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Reply from GOI

Thank you lovely, so happy to read you💘

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