I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
- #232 of 272 best companies in Vitamin & Supplements Shop
- #183 of 221 best companies in Beauty product supplier
- #39 of 47 best companies in Cosmetic Products Manufacturer
- #84 of 93 best companies in Food Manufacturer
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
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Replied to 100% of negative reviews
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Reply from Gold Collagen®
Dear Julie,
Thank you for leaving the review.
We're so happy to hear you're having great results with our product.
Thanks for letting us know about the quick delivery too - that's fantastic to hear!
Have a lovely day.
Best Regards,
the Gold Collagen team
Sent emails requesting access to update…
Sent emails requesting access to update my subscription and no responses
20 May 2024
Reply from Gold Collagen®
Dear Natasha,
Thank you for reaching out and sharing your experience.
We can confirm that our customer service team received your emails and responded on the same day. It's possible the response landed in your spam folder.
If you still can't locate the email or require further assistance, please don't hesitate to contact us again.
We're here to help!
Sincerely,
the Gold Collagen team
Gold Collagen Hairlift
Gold Collagen Hairlift, and Pure Plus have been game-changers for me! After trying various products, I can confidently say that these two products have delivered exceptional results. Not only have I seen noticeable growth in my baby hair, but my hair has also become thicker and my skin noticeably brighter. I'm thrilled with the outcome and will continue taking them for ongoing benefits."
12 June 2024
Unprompted review
Reply from Gold Collagen®
Dear Leda,
Thank you so much for your fantastic review.
We're absolutely thrilled to hear that our products have been game-changers for you and it's incredibly rewarding to know that these two have delivered exceptional results for your hair and skin.
Maintaining a consistent routine is key to experiencing long-term benefits and we look forward to being a part of your continued wellness journey.
Sincerely,
the Gold Collagen team
Everything is fine but delivery.....my…
Everything is fine but delivery.....my subscription is like monthly. It is very heavy parcel. Delivery man always leave. Y parcel in local post office because I leave on second floor. It is very bothering because I paid for home delivery.......otherwise stuff is cool
4 June 2024
Reply from Gold Collagen®
Dear M,
Thank you for taking the time to leave a review.
We're thrilled you're happy with the products and are part of the subscription family.
We're sorry to hear about the delivery inconvenience with your recent subscription order and we sincerely apologize for the frustration this caused you. We're looking into the issue and working to ensure it doesn't happen again.
Thank you for your feedback and patience.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Hi Michelle,
Your feedback is much appreciated.
We're thrilled to hear you had a very good service experience!
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Hi Eo,
Thank you for taking the time to leave a review.
We're glad to hear you had a good experience with us.
Thank you for choosing Gold Collagen!
Best Regards,
the Gold Collagen team
Swift delivery
First, I got introduced to this product by a colleague and I am glad I subscribed to the monthly user program. I also can't wait to see how my skin , hair and nails looks. I will sure keep an update.
29 May 2024
Reply from Gold Collagen®
Dear Chinyelu,
Thank you for your review.
We're thrilled to hear you had a swift delivery experience and decided to join our monthly user program.
We can't wait to hear about your progress and how the product will impact your skin, hair, and nails.
We are so glad you joined the Gold Collagen community!
Have a lovely day.
Best Regards,
The Gold Collagen Team
Reply from Gold Collagen®
Dear Anne-laure,
Thank you for your review. We sincerely apologize for the inconvenience caused by the unavailability of the product you purchased. We understand your frustration and appreciate you bringing this to our attention.
We'd like to clarify that our customer service team identified the stock issue and processed a full refund for your order on the same day. You should have received a confirmation email about the cancellation of the order and the refund.
Thank you for your understanding.
Sincerely,
the Gold Collagen team
Customer service shocking
My order apparently was delivered last Thursday. I haven’t received & the customer service has done nothing to resolve this! I’m £88.00 down & no product to give a review on.
19 May 2024
Reply from Gold Collagen®
Dear Catherine,
Thank you for your review. We sincerely apologise for the inconvenience caused by the recent issue with your order.
We're happy to inform you that our customer service team has already processed a replacement for your product and is on its way to you.
We appreciate your understanding and patience.
In the meantime, if you have any further questions or concerns, please don't hesitate to contact us.
Sincerely,
Gold Collagen Team
This WORKS
This WORKS! I bought the hair growth bottle in Boots, because that was my main objective. The only regret is not having tried it before because I suffered from thinning hair all my life. How could I not know!?
It's not an easy fix, because hair doesn't grow fast. I believe I've finished 4 bottles so far (the big chunky ones), using it daily. The difference is stunning, I have a lot of baby hair now, and intend to continue for another 2-3 bottles still.
I used serums that worked fine in the past, but I always grew tired of them because they left my hair a bit greasy, and I didn't see such baby growth before.
Strongly recommend!
27 May 2024
Unprompted review
Reply from Gold Collagen®
Dear Francesca,
We're absolutely thrilled to hear your review of our Hairlift!
We understand your frustration about not discovering it sooner - hair loss can be a real concern. But we're so glad you found us at Boots!
It's fantastic that you're seeing such amazing results with the baby hair growth! Consistency is key, and your dedication to using it daily for four bottles is truly inspiring.
Thank you for choosing us!
Sincerely,
the Gold Collagen team
My hair has definitely thickened
My hair has definitely thickened.
I have Frontal fibrosing alopecia and the collagen has definitely strengthened the existing hair of my frontal hairline. I can no longer see my shiny scalp when looking in the mirror 😊 I took a 30 day course of Collagen gold forte then discovered the Hairlift multi dose bottle and have taken the 60 day /15 mls a day course. I have now just subscribed to receive Hairlift multi dose every 2 months. It does not cure the FFA but strengthens existing hair. I’m really happy.
11 May 2024
Reply from Gold Collagen®
Dear Barbara,
We're thrilled to hear about your positive experience with Hairlift and Collagen Gold Forte! It's truly rewarding to know that our products have helped strengthen your hair and boost your confidence.
Congratulations on subscribing to the Hairlift multidose bottle! Consistent use is key to maximizing results, and we're confident you'll continue to see positive changes.
If you have any questions or need further recommendations, please don't hesitate to reach out to our customer support team. We're always happy to help!
In the meantime, we wish you continued success on your hair journey!
Sincerely,
the Gold Collagen team
In love with Gold Collagen!
I did wait to leave a review to use all the products and I am amazed with the results. I did drinking regularly the hairlift supplement and my skin look more heydrated, hair shiny and nails stronger. I look forward to start the Gold Collagen Pure supplement but my favourite product is indeed the Collagen mask as you see the results right away, just marvellouse!
28 March 2024
Reply from Gold Collagen®
Dear Esmeralda,
Thank you for taking the time to leave a review! We're so happy to hear that you're amazed with the results after using all our products!
It's fantastic to know that Hairlift has made your hair shinier and your nails stronger, while keeping your skin hydrated. We love hearing how our products work together to support your overall beauty routine.
We understand you're excited to try Gold Collagen Pure next, and we can't wait to hear your thoughts on that too! But we're especially thrilled that the Collagen Mask is your current favorite - the immediate results sound marvelous indeed! ✨
Thank you again for your fantastic review! We truly appreciate you sharing your experience with the GOLD COLLAGEN community.
Sincerely,
the Gold Collagen team
Reply from Gold Collagen®
Dear Ghazi,
Thank you for your review and for letting us know you love using GOLD COLLAGEN®!
We're thrilled it's become part of your daily routine.
Have a lovely day!
Best regards,
the Gold Collagen team
The products were very good
The products were very good on the skin and had great comments on how much younger I looked after just over 2 weeks of use.
10 April 2024
Reply from Gold Collagen®
Dear Anthonia,
Thank you so much for your review!
We're thrilled to hear that our products are working well for your skin and that you've received positive comments about your appearance. It's always rewarding to know our products are making a difference.
While we strive for fast-acting results, we recommend consistent use for optimal long-term benefits.
We look forward to hearing more about your experience as you continue using our products!
Best Regards,
Gold Collagen team
Reply from Gold Collagen®
Dear Wale,
We appreciate you taking the time to leave a review!
We put a lot of focus on making our product user-friendly, so it's great to hear you find it easy to use and a good product overall.
Thank you for choosing us!
Best Regards,
Gold Collagen team
Nails improved
Like the product Nails have improved but just opened my third box and it only contains 9 bottles Shouldn’t there be ten?
30 March 2024
Reply from Gold Collagen®
Dear Julie,
Thank you for your review. We're thrilled to hear that you're seeing positive results with our product, especially on your nails!
We understand your concern about receiving only 9 bottles in your recent box. We sincerely apologize for the mistake. Our customer care team has already been notified and a full replacement box has been shipped.
We appreciate your patience and understanding. We take pride in offering a complete and positive experience with our products, and we apologize for this shortcoming.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.
Best Regards,
the Gold Collagen team
Great customer service
Understand my query and willing to help. Hopefully, it's in the process of solving the issues.
25 April 2024
Unprompted review
Reply from Gold Collagen®
Dear June,
Thank you for your review.
We appreciate you acknowledging our efforts to understand your situation and willingness to help. We're working diligently to resolve your issues as quickly as possible.
If there anything else we can assist you with, please let us know.
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Hi Lyndsay,
Thank you for sharing your feedback! We're so glad you're seeing the benefits of our product for your skin and hair.
Thanks you for choosing us!
Sincerely,
The Gold Collagen team
I was long years Gold collagen user and…
I was long years Gold collagen user and was so happy with 😊
When saw the stronger one (Ageless), decided to try it. Thank you for the gift! Love it so far!
17 April 2024
Reply from Gold Collagen®
Dear Mariya,
Thank you so much for sharing such a positive review.
We're thrilled to hear that you've been a happy GOLD COLLAGEN® customer for many years - that kind of loyalty truly means a lot to us.
We're also delighted that you decided to try the new, stronger FORTE AGELESS formula and are enjoying it so far!
We designed Ageless, a revolutionary 12,000mg Hydrolysed Marine Collagen formula with 23 potent ingredients, to offer an extra boost for those seeking even more noticeable results.
Thanks again for your review, and here's to many more years of glowing skin!
Sincerely,
The Gold Collagen team
Reply from Gold Collagen®
Dear Michael,
Thank you for taking the time to leave a review. We're truly sorry to hear that you had a bad experience with the delivery service.
We take all customer feedback seriously and want to do everything we can to improve your experience.
Regarding the delivery, we understand your frustration and apologize for the inconvenience. Our customer care team promptly responded to your query on Monday and we've already sent you a replacement product with expedited shipping to ensure you receive it quickly.
We'd also appreciate it if you could elaborate on what you found lacking about the Collagen. Knowing more specifics allows us to see if the product might not have been the best fit for your needs.
We want to ensure you have a positive experience with us.
Please do not hesitate to contact our dedicated customer service if you need further assistance.
Best regards,
The Gold Collagen Team
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