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Gold.co.uk Reviews 1,741

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TrustScore 4.5 out of 5

4.7

Gold and silver trading company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward ordering process, highlighting the ease of navigation on the website and the clear communication received throughout. Many people appreciate the fast and secure delivery service, often noting that products arrive quickly and are well-packaged. Consumers are also very satisfied with the quality and selection of products offered, finding them to be as described and well-presented. However, some customers have experienced issues with delivery, including delays, packages being left without a signature, or being sent to incorrect addresses. A few reviewers also mentioned concerns about the security of the packaging for precious metals and the lack of an insured delivery option. Additionally, a small number of people reported difficulties with customer service regarding unresolved delivery problems or unfulfilled orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Product

Customers consistently note positive experiences with product. Many reviewers are happy with the quality of... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and clear, with... See more

User experience

Clients share positive opinions on user experience. Many customers report a seamless and easy process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out site with clear information and reasonable prices. The whole process from start to finish was simple, being kept up to date with tracking information until the item arrived, which was qu... See more

Rated 5 out of 5 stars

The fourth time I’ve purchased from Gold.co.uk and every transaction has progressed without a hitch. I may have hit lucky after a busy period as I know all dealers have been advising delays but deli... See more

Rated 5 out of 5 stars

Such an easy site to transact with. Clear easy to follow, well laid out and straightforward. My package arrived very quickly and was extremely well packed. Don’t hesitate to buy from these guys, they’... See more

Rated 5 out of 5 stars

I was really impressed with the service, and after searching around they are also very good on price compared to the main one always comes up first on the Google search engine, obviously they pay for... See more

Company details

  1. #22 of 33 best companies in Gold and silver trading company
  2. #23 of 35 best companies in Gold dealer
  3. #27 of 77 best companies in Investment service

Written by the company

GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 13% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service as always.

Great service, site really easy to use. Kept up to date with dispatch and delivery status and always on time. Wouldn’t use anyone else

23 March 2026
Rated 4 out of 5 stars

I’m generally happy with this company, except in one area - Courier Insurance

I’m generally happy with my experiences of this company. However, I feel that there is one significant area for improvement - courier support. Most couriers will not offer insurance high enough to cover my purchases or sales, not without charging extortionate fees. If would be great if this company could step in and offer an affordable insurance service to safeguard their customers purchases and sales.

19 March 2026
Rated 5 out of 5 stars

Great service

Great service, clear and consice, payment was as expected and brilliant experience all round

19 March 2026
Rated 5 out of 5 stars

Honest polite swiftness.

Honesty, politeness and swiftness are what i hold, i found this with the staff at Gold.co.uk, i would not hesitate to deal with Gold.co.uk again, to buy or too sell.

12 March 2026

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