Golden Globe Merchants Ltd Reviews 52

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID AT ALL COSTS. They will use incompetent tradesmen, damage your home, not tell you about damage caused, take short cuts, pretend to do work and take fake pictures, make false promises and leave y... See more

Company replied

Rated 5 out of 5 stars

They were supportive and professionals. Did the job pretty quickly without any hassale. Install the ideal solar systek as per my requirements. Strongly Recommend

Company replied

Rated 5 out of 5 stars

Thank you Uday and his team for the fantastic job you did putting on the external wall insulation. I cannot believe the transformation!! He explained what he was doing all the way along the process.... See more

Rated 5 out of 5 stars

They were supportive and professionals. Did the job pretty quickly without any hassale. Install the ideal solar systek as per my requirements. Strongly recommend to others as well.

Company replied

Company details

  1. Solar Energy Contractor

Written by the company

Golden Globe Merchants is a UK-based energy efficiency and renewable solutions provider, established in 2013. With over a decade of industry experience, we have built a strong reputation for delivering high-quality installations and reliable customer service. We were previously one of the leading installers for government-funded energy efficiency upgrades, supporting households nationwide through schemes designed to improve energy performance and reduce costs. Building on this extensive experience, we now offer our own private services, including solar PV systems, air source heat pumps, and a wide range of home energy upgrades. Our approach is centred on technical expertise, compliance, and attention to detail. Every project is carefully designed, installed, and quality-checked to ensure work is completed to the highest standard, every time. At Golden Globe Merchants, we are committed to helping homeowners improve energy efficiency, reduce bills, and transition to cleaner, more sustainable energy solutions with confidence.


Contact info

3.9

Great

TrustScore 4 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I want to tell people that before they…

I want to tell people that before they putting solo panel they not check roof from top and they just tell from outside that roof is good condition. in my case i send all money for solo panel then after they come for fix solo panel and they said not able to fix solo panel because u roof is not good condition and they said to put new roof and i tell him ask refund and they said the will give u half because i miss deadline of date for cancel my contract but it not my fault because after finish deadline for contract and they come for fix solo panle so how i can’t cancel it after.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

They were supportive and professionals

They were supportive and professionals. Did the job pretty quickly without any hassale. Install the ideal solar systek as per my requirements. Strongly Recommend

24 October 2025
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

Really appreciate your review, thank you! Glad the process was smooth and you’re happy with the system. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

I recently had wall installation and…

I recently had wall installation and indoor fan, work well done

13 December 2025
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

Thank you for your review! Glad you’re happy with both the wall insulation and the indoor fan. If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

I had wall insulation installed by…

I had wall insulation installed by Golden Globe Ltd, and the whole experience was excellent from start to finish. The entire team was very professional — from the sales staff to the insulation installers and management.
The service was smooth and well organised throughout, and the final job was immaculate. In February 2026, inspectors from Ofgem came to check the installation and were very impressed. They couldn’t fault the work at all.
This is a 100% genuine review, and I would happily recommend them to anyone considering insulation work.

18 October 2025
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

Thank you so much, we really appreciate this. Glad everything went smoothly for you and that you’re happy with the work.

Also great to hear the Ofgem inspectors were impressed — that means a lot to us as we always try to keep our standards high.

Thanks again for trusting Golden Globe, and for recommending us!

Rated 5 out of 5 stars

They were supportive and professionals

They were supportive and professionals. Did the job pretty quickly without any hassale. Install the ideal solar systek as per my requirements. Strongly recommend to others as well.

14 January 2026
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

Really appreciate your review, thank you! Happy to hear everything went smoothly and you’re satisfied with the system. If you ever need anything in the future, we’re always here to help.

Rated 1 out of 5 stars

AVOID at all costs

AVOID at all costs. I had raised an issue with them with regards to their work. 6 months later I am still awaiting a response pushing it from one customer service agent to another. By this point they stopped signing off their emails with a name! Raised it with a regulatory body. Everyone should do this same.

12 January 2026
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

We’re sorry to hear about your experience and understand how frustrating delays and inconsistent communication can be. This is not the standard we aim to provide.
We take concerns like this seriously and are reviewing the matter internally to improve our processes and accountability. We would welcome the opportunity to look into your case properly—please contact us 0207 096 5097 and email us on info@goldenglobeltd.com

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. They will use incompetent tradesmen, damage your home, not tell you about damage caused, take short cuts, pretend to do work and take fake pictures, make false promises and leave you with problems you never had before. They will not attend to fix these issues they have caused

18 March 2025
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

We are very sorry to hear about your experience. This is not the standard of service we aim to provide, and we take full responsibility for any issues caused.

Please contact us directly by email at support@goldenglobeltd.com or phone us 020 4618 2311 so we can look into this promptly and arrange a quick resolution. We are keen to put this right.

Rated 5 out of 5 stars

Great company

Golden Globe offered clear information and a smooth service from start to finish.
The team was friendly, tidy, and did a good job. The service was smooth and the results were exactly as promised. Highly recommended.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

We had external wall insulation and roof insulation. The work was completed in a timely manner and to a high standard. Good communication throughout.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company, total cowboys. Had a survey done back in November 2024 to get roof done via Gov scheme and was approved, only then to be told after chasing that the funds had run out. Told to try again in 2025. So in march/April I tried and once again was approved after survey, after months of chasing, they sent someone round twice to check ventilation, only to be told they could not do the work that had been done on over 200 other houses, because they could not put a vent in my kitchen, something that none of the 200 other houses have had done. What a joke and waste of my time. This company needs to be checked that they are not receiving funds falsely.

15 October 2025
Unprompted review
Golden Globe Merchants Ltd logo

Reply from Golden Globe Merchants Ltd

We are sorry to hear about your experience and the delays you faced. The Gov funding schemes we work under have strict eligibility and requirements which can sometimes change between projects. We understand this has been frustrating and would like to review your case to see what went wrong. Please contact our team directly so we can look into this and provide clarification

Rated 5 out of 5 stars

Reliable

Reliable, and High-Quality Service. They did a professional and efficient job on my property. The project managers were excellent, they kept everything running smoothly and communication was clear throughout the process. I’m very happy with the quality of work and would definitely recommend them

28 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m extremely satisfied with the work.

I’m extremely satisfied with the work GoldenGlobe has done on my house. Everything was completed to a high standard, on time, and with great attention to detail. The team was professional, reliable, and easy to communicate with throughout the entire process. I highly recommend them to anyone looking for quality workmanship and a trustworthy company. Thank you, GoldenGlobe!

13 May 2025
Unprompted review
Rated 1 out of 5 stars

The work was done to my neighbours…

The work was done to my neighbours property which and looks of poor quality. The work ‘completed’ has caused damage to mine. The work was started in December and I am still trying to get a response to fix the damage they have caused. They left a mess in mine and other neighbours gardens, had scaffolding up for 3 months.They have been unresponsive and have not turned up to fix MY property. I will be reporting this to trading standards.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Golden globe guys are just awesome

Golden globe guys are just awesome! Very professional and polite and amazing at their job! Been my go to for any work I need done at my place. I’d highly recommend them! 10/10

28 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look