We had a fabulous experience at the Milano original store. I have shoooed for golden goose for over one year and essentially bought a pair in Milan because of the kind attentive staff who made the sho... See more
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I once again used the rejuvenation at the cobblers of some old sneakers at your Chadstone store. Herman was marvellous in helping me pick the correct matches. I love this service as I feel I have new... See more
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What an exceptional store. The customer experience was next level. The team (the two gentlemen who helped me, specifically) were so attentive, helping me find an amazing design and shoe fit. The glass... See more
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it was such an amazing experience! I was buying my first pair, and everyone was so kind and helpful at the Miami design district. Unlike the houston location where i was not even greeted or assisted.... See more
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Company details
About Golden Goose
Written by the company
About Golden Goose
Golden Goose is a Next Gen global luxury company founded on a passion for all things that are “perfectly imperfect”, authentic and unique.
Born in 2000, it operates at the intersection of luxury, lifestyle and sportswear. It is specialized in the sourcing, design, and distribution of sneakers, some of which have become icons in the market, as well as apparel, bags, and other accessories. High quality, attention to detail and a "lived-in" look have become the distinctive features of Golden Goose.
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With the ambition of bringing Italy’s “hand-made tradition” to the world, the brand blends artisanal craftsmanship with “Made in Italy” manufacturing, creating products that combine Italian wearability with an urban vintage flavor. Today, Golden Goose, whose products resonate deeply with a new generation of luxury consumers, has a community of 2 million Dreamers. Golden Goose is present in the Americas, Europe, the Middle East and APAC, with more than 200 stores, and a strong online and wholesale distribution.
Contact info
Golden Goose Group S.p.A. HQ, Via Privata E.Marelli 10, 20139, Milan, Italy
- goldengoose.com
4.3
Excellent
2k reviews
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Replied to 99% of negative reviews
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Phil was absolutely amazing!!
Phil was absolutely amazing!!! Made the whole experience totally worth it, I drove an hour to get to this location and I would do it again!
He was so attentive and knew his GG’s!! This was my first purchase and I will be back.
Thank you!
31 May 2026
Reply from Golden Goose
Dear Jennifer,
Thank you very much for sharing your feedback with us.
We are truly pleased to know that your first experience with our brand was such a positive and memorable one.
It is wonderful to hear that the Sales Associate who assisted you provided attentive and knowledgeable service, helping to make your visit especially enjoyable.
Your kind words are greatly appreciated and motivate us to continue offering exceptional experiences to our customers.
We look forward to welcoming you again in the future, and wish you a wonderful day.
Best regards,
Golden Goose
The staff at Golden Goose Paris was…
The staff at Golden Goose Paris was amazing!! Truly an experience that our family will never forget. They are so knowledgeable on the product and love the company. We came in to look around and left with 3 pairs of custom shoes!
31 May 2026
Reply from Golden Goose
Dear Lindsay,
Thank you very much for sharing your experience with us.
We are truly delighted to know that your visit to one of our Stores was such a memorable one for you and your family.
It is wonderful to hear that the passion, expertise, and dedication of our team helped make your experience so special and enjoyable.
Your kind words mean a great deal to us and motivate us to continue creating unique and unforgettable moments for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
She was interested with us
She was interested with us; but I recognized that my tax free amount should be %14. Cause I shopped more than 1.000 Euro. My shopping was 1.240 Euro. But my tax free rate %13. So; there should be a gift or something else.
31 May 2026
Reply from Golden Goose
Dear Burcu,
Thank you for taking the time to share your experience with us.
We are sorry to learn that your overall experience did not fully meet your expectations and that you were disappointed by this inconvenience.
Should you wish to review the matter further, we would kindly invite you to contact the Store involved directly. Our team will certainly be glad to look into the situation and provide any clarification that may be available regarding your purchase.
Thank you once again for sharing your feedback with us, as it helps us continue improving the experience we offer our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
the lady that assisted me was very…
the lady that assisted me was very helpful. She had a very good attitude,
29 May 2026
Reply from Golden Goose
Dear Maria Anna,
Thank you very much for sharing your experience with us.
We are delighted to know that the Sales Associate who assisted you made such a positive impression and provided attentive support throughout your visit.
Your kind words are greatly appreciated and motivate us to continue offering attentive and memorable experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Joana Marie,
Thank you very much for sharing your experience with us.
We are truly glad to know that you enjoyed your visit and appreciated both the atmosphere of the Store and the assistance provided by our staff.
Your kind words mean a great deal to us and motivate us to continue creating special experiences for our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
Thanks for the assistance in the store
Thanks for the assistance in the store. Very nice salesman/:) Greetings from Rotterdam
29 May 2026
Reply from Golden Goose
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We are pleased to know that your experience in one of our Stores was a positive one and that you felt well supported by our team throughout your visit.
Comments like yours are a great source of motivation for us and encourage us to continue delivering the highest level of service to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Everything was beyond amazing.
The staff were extremely helpful. Everyone was very friendly and helped me a lot when I tried to choose and when I wanted to customize. The team for customization were beyond amazing. I had the most amazing experience which made me a customer. I wasn't even a fan of the brand. They literally made me buy and customize and left me wanting more.
28 May 2026
Reply from Golden Goose
Dear Atakan,
Thank you very much for sharing your experience with us.
We are truly delighted to know that your visit to one of our Stores left such a positive impression and that our team was able to support you with care and attention throughout your experience.
It is wonderful to hear that both the assistance received, and the co-creation experience made your visit so memorable.
Your kind words mean a great deal to us and motivate us to continue creating unique and engaging experiences for our customers.
We truly look forward to welcoming you again in the future, and wish you a pleasant day.
Best regards,
Golden Goose
GG is a must experience.
Displayed items were easy to access and view. Personnel was friendly, informative and accommodating. Love the wrapping my shoes came with as well.
28 May 2026
Reply from Golden Goose
Dear Elizabeth,
Thank you very much for sharing your experience with us.
We are truly delighted to know that you enjoyed your visit to one of our Stores and appreciated the assistance and attention provided by our team throughout your experience.
It is wonderful to hear that you also appreciated the presentation and packaging of your purchase.
Your kind words are greatly appreciated and motivate us to continue offering memorable experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
I love love my new shoes
I love love my new shoes. Everyone at the shop was incredibly helpful helping me create beautiful shoes that will be a memorable souvenir. Thank you
28 May 2026
Reply from Golden Goose
Dear Liane,
Thank you very much for sharing your experience with us.
We are truly delighted to know that you are so satisfied with your new sneakers and that our team made your visit enjoyable and memorable.
It is wonderful to hear that your experience felt special and that you appreciated the support and care provided throughout the co-creation process.
Your kind words are greatly appreciated and motivate us to continue creating unique experiences for our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Central GG doesn’t assume responsibility
Central GG doesn’t assume any responsibility for goods distributed by retailers. An obvious defect detected in regularly used sneakers was rejected by central customers service and directed to a customer/retailer. As the sneakers were bought abroad, I’m having the obvious issue with solution.
26 May 2026
Reply from Golden Goose
Dear Anna,
Thank you for taking the time to share your experience with us.
Firstly, we are truly sorry to learn about the inconvenience encountered with your sneakers, as well as for the misunderstanding that may have arisen.
We would like to clarify that the channel you contacted is our Customer Care service dedicated to purchases made through the official Golden Goose website.
For this reason, the previously mentioned team is unfortunately unable to directly manage claims related to purchases made through authorized resellers, as they do not have visibility over those transactions or the resellers’ internal policies.
However, Golden Goose takes any product-related concern very seriously.
In the case of purchases made through an authorized reseller, the after-sales assistance process must be handled directly by the place of purchase, which can then liaise with our Quality Department to properly assess the reported issue.
We therefore kindly invite you to continue the evaluation process through the original place of purchase, which will be able to support you through the appropriate channel.
We wish you a pleasant day.
Best regards,
Golden Goose
Great experience
The sales team and manager were so accommodating, friendly and professional. They added the customized laces to the shoe and tied them to perfection!
25 May 2026
Reply from Golden Goose
Dear Customer,
Thank you very much for sharing your experience with us.
We are truly delighted to know that you appreciated the assistance and professionalism of our team during your in-Store visit.
It is wonderful to hear that your experience felt welcoming, attentive, and carefully curated throughout.
Your kind words are greatly appreciated and motivate us to continue offering memorable experiences to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Kameelah,
Thank you very much for sharing your experience with us.
We are delighted to know that you appreciated the service provided by our team during your visit and that your experience felt welcoming and pleasant.
Your kind words are truly appreciated and motivate us to continue offering attentive experiences to all our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Excellent customer attention
25 May 2026
Reply from Golden Goose
Dear Kimberly,
Thank you very much for taking the time to share your feedback with us.
We are delighted to know that you appreciated the attention and service provided by our team during your visit to one of our Stores.
Your kind words are truly appreciated and encourage us to continue offering attentive and memorable experiences to our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
The guy who was taking care of us could…
The guy who was taking care of us could speak turkish and he was amazing he was so sweet he spend hours he was kind we loved him so much
25 May 2026
Reply from Golden Goose
Dear Ilke,
Thank you very much for sharing your experience with us.
We are truly delighted to know that the Sales Associate who assisted you made your visit so enjoyable through his kindness, dedication, and attentive service.
Your kind words are greatly appreciated and will certainly be shared with our team.
We wish you a lovely day.
Best regards,
Golden Goose
İstanbul tersane showroom and customer…
İstanbul tersane showroom and customer advisors are amazing very helpful I saw lots of gg showroom all around the world but istanbul iz amazing
25 May 2026
Reply from Golden Goose
Dear Yasemin,
Thank you very much for sharing your experience with us.
We are truly glad to know that you enjoyed your visit to one of our Stores and appreciated the assistance provided by our team.
It is wonderful to hear that the atmosphere and service left such a positive impression on you.
Your kind words mean a great deal to us and motivate us to continue offering memorable experiences to our customers around the world.
We wish you a wonderful day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Desmond,
Thank you very much for sharing your feedback with us.
We are truly pleased to know that you enjoyed your experience in one of our Stores and appreciated the service and atmosphere during your visit.
Your kind words are greatly appreciated and encourage us to continue delivering memorable experiences to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Kasey,
Thank you very much for sharing your feedback with us.
We are delighted to know that the Sales Associate and Sneakers Maker who assisted you during your in-Store visit made such a positive impression.
Your kind words are truly appreciated and will certainly be shared with our team.
We wish you a pleasant day.
Best regards,
Golden Goose
Super stylish flagman shop with nice…
Super stylish flagman shop with nice coffee point inside. The managers were friendly and were able to help me with any questions and my needs.
23 May 2026
Reply from Golden Goose
Dear Anton,
Thank you very much for sharing your experience with us.
We are delighted to know that you appreciated the atmosphere of one of our Stores and the assistance provided by our team during your visit.
It is wonderful to hear that our staff was able to support you with care and attention throughout your experience.
Your kind words are truly appreciated and motivate us to continue offering special in-Store experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that you enjoyed the service received in one of our Stores and that our Sneakers Maker contributed to making your experience even more special.
Comments like yours are truly rewarding for our team and inspire us to continue creating memorable moments for our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
Customer service was great
Customer service was great! However, they didn’t send the passport with my shoes
23 May 2026
Reply from Golden Goose
Dear Colton,
Thank you very much for sharing your experience with us.
We are delighted to know that you appreciated the customer service provided during your visit.
Regarding the Golden Passport, we would like to kindly inform you that, following a recent update to our packaging, the physical version is no longer included with our products.
We truly appreciate your feedback, and thank you once again for taking the time to share your thoughts with us.
We wish you a wonderful day.
Best regards,
Golden Goose
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