Goldenhands Gift Shop LTD Reviews 1,050

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These gifts came well packaged and so secure so there was no chance of damage in transit. The delivery was swift despite being from the opposite side of the country and lastly, there were so many of h... See more

Company replied

Rated 5 out of 5 stars

Purchased opal earrings for my daughter. Beautifully made and presented! Packaged carefully for delivery and a thoughtful complimenting gemstone gifted with the earrings with an information card f... See more

Company replied

Rated 5 out of 5 stars

If you're in search of a special gift for your children, look no further than these adorable teddy bears. Their soft texture and lovable charm will bring joy to your kids' hearts, making them cherishe... See more

Company replied

Rated 5 out of 5 stars

Order a Charlie bear to be sent to my granddaughter , was quick & easy on line & was boxed & wrapped lovey with a bow then put into another box with a little added free gift . Would definitely order f... See more

Company replied

Company details

  1. #4 of 371 best companies in Gift shop
  2. #4 of 134 best companies in Collectibles Shop
  3. #4 of 233 best companies in Homewares Shop
  4. #6 of 293 best companies in Jewellery shop
  5. #2 of 36 best companies in Shop
  6. #1 of 4 best companies in Variety Shop

Written by the company

First established in 1987 by Pauline and Barbara Martin, we have become a staple of the Hastings Old Town. Now online, we post all over the UK and are passionate to bring you the same level of service online as you have become accustomed to in-store!


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Golden Hands is my favourite shop!

Golden Hands is my favourite shop!
I love to visit when I go to Hastings and now I can order online.
The items arrived gifted wrapped with a little gift for me.
The customer service is always the best.
Looking forward to ordering again soon.

21 March 2023
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you Debbie 😍 Pauline x

Rated 5 out of 5 stars

Golden Hands is one of my favourite shops in Hastings Old Town.

Golden Hands is one of my favourite shops in Hastings Old Town. It is a treasure trove of beautiful gifts. I bought a beautiful ornament of Mother Nature and a necklace which was an unusual Sea Wave for part of my daughters 21st birthday presents. The prices were extremely reasonable and each gift was beautifully wrapped and delivered promptly to my door.
I highly recommend this little treasure trove of a shop which also has a website for you to browse through.
Thank you Golden Hands, my daughter was delighted. 😊

3 March 2023
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you for the lovely review Tina 😍 Pauline x

Rated 5 out of 5 stars

Ordered a few items for my partner and…

Ordered a few items for my partner and they were picked up by the courier the next day and had everything within 48 hours of them being picked up. Everything I ordered was there plus a little free gift. I highly recommend to anyone

15 February 2023
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you for the lovely review Luke 😍 Pauline x

Rated 5 out of 5 stars

Goldenhands Shop and customer service

I was delighted with the service I received from Goldenhands. The book was beautifully wrapped for me as a gift for a friend. Always a great experience with this lovely shop. Many thanks.

24 January 2023
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you Gina 😍 Pauline x

Rated 4 out of 5 stars

I had some issues with damaged items…

I had some issues with damaged items during shipping, but the customer service team was phenomenal. They were kind and attentive, and quickly sent out replacements. I'm so grateful for their help. I'll definitely be ordering more soon!

16 January 2023
Unprompted review
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Aww! Thank you for the lovely review Lauren 😍 Pauline x

Rated 5 out of 5 stars

Best shop ever!

Goldenhands is my absolute favourite shop! They make the experience very personal and sell some beautiful things. Always great customer service, great website too and very quick delivery. Fantastic prices, quality items, can't fault Goldenhands ❤️

14 January 2023
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you Alison 😍 Pauline x

Rated 5 out of 5 stars

Wonderful shop.

Purchased some Christmas presents online for my sons girlfriend. They came beautifully wrapped and each gift was perfect. Great quality and exactly what I was looking for. Will shop here again!

23 December 2022
Goldenhands Gift Shop LTD logo

Reply from Goldenhands Gift Shop LTD

Thank you 😍 Pauline x

Rated 5 out of 5 stars

Gift replacement

My original order of 2 Christmas gifts was not (and still hasn't been) delivered by Evri. Pauline sent 2 duplicate gifts from the store in time for Christmas. Couldn't ask for better service.

23 December 2022
Rated 5 out of 5 stars

I ordered some crystals for my…

I ordered some crystals for my daughters for Christmas as they're just discovering them so the explanation cards that come with them are brilliant. I choose to buy from Golden hands as whenever we've visited their shop they've always so kind and patience with us (and welcomed our dog!)
The parcel came so beautiful packaged with a special gift for me with love.
Can't wait to visit again in the new year.
Go and explore you don't know what hidden gems you'll find.

20 December 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look