The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more
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Review summary
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I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more
He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more
We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more
Company details
About Golden Insurance
Written by the company
Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.
Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.
Contact info
4.9
Excellent
3k reviews
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Peace of Mind
The gentlemen who spoke to be was Amazing I wish I could remember his name! He made everything easy and I fully understood everything he said. I have now peace of mind for my daughter when I leave this earth.
4 August 2026
I was impressed by the Australian…
I was impressed by the Australian speaking lady named Awa who explained the whole process very well. After a few different quotes I chose a more expensive policy than I was intending, it was great value that changed my mind.
4 August 2026
Great service
Ella was very helpful, explained everything to me in a pleasant manner, answered any of my queries in an extremely professional way and made the whole experience very good
4 August 2026
Sean
Sean, was my operator and made the whole daunting thought of life insurance so much easier to comprehend, I personally couldn't be happier with the way things were explained in a way I could understand and also answered my questions no matter how relevant they were. Thank you so very much. however I am a new customer but so far I have nothing but praise for the way my call was conducted. Thank you
3 August 2026
Ela, customer Service Staff
Ela, was very professional in her approach and clear in her explanation when I had questions.
She was easy to listen too and was not pushy in her approach.
Was fun, factual and clear
4 August 2026
A great communicator
A great communicator, very patient. It was a very pleasant experience
4 August 2026
It was easy to understand an very…
It was easy to understand an very professional an a pleasure to talk to the young man
3 August 2026
Great friendly helpful customer servicr
Ella was bright, helpful, attentive and patient. We enjoyed a chuckle or two, and I felt I was being treated well by a knowledgeable young lady who was able to answer all my questions and seek advice on one question she was not sure of. I appreciate someone that says, "I am not sure, can I quickly consult with my manager" rather than someone who tries to bluff that they have the knowledge they patently don't. So full marks for Ella. Thanks.
2 August 2026
Very good consultant,explained options well , went through the quetionaire precisely. Very effeeint
Very good consultant,
3 August 2026
Informative and clear and concise
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The consultant i talked was very clear…
The consultant i talked was very clear and easy to understand and didn't put any pressure on me what so ever.
3 August 2026
Unprompted review
Reply from Golden Insurance
Hi Julie, thank you for your review! We're delighted to hear that your experience was a positive one. Thank you for choosing Golden Insurance!
Liam was very helpful and explained…
Liam was very helpful and explained everything so that I could easily understand. Thank you Liam.
3 August 2026
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