The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more
He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more
We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more
Company details
About Golden Insurance
Written by the company
Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.
Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.
Contact info
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
I had Tim help me with my enquiry while I was on call, and he made sure I understood everything and the procedure.
12 August 2026
Awa the salesperson was lovely
Awa the salesperson was lovely made it very easy to get through the process
12 August 2026
What an experience for a Life Insurance!
Thank you to the consultant for the callback and walked me through all the steps and details needed to sign up. Made the whole experience pain free. Love the commitment to getting the name pronunciation right, thank you for going the extra mile! Appreciation 💯
11 August 2026
The person I talked with spoke quickly…
The person I talked with spoke quickly sometimes and had to say to slow down
11 August 2026
Very helpful lady
10 August 2026
All of the information that I required…
All of the information that I required was very well explained
11 August 2026
Policy
Staff were very helpful with every question I put to them, which they answered with confidence.
11 August 2026
The man who helped me was very friendly…
The man who helped me was very friendly and completely helpful in every way explaining everything as we completed the quote. Golden insurance company is professional and has exactly what I needed. A big thank you to everyone
11 August 2026
Sean was so knowledgeable.
Sean was able to answer all my questions. He was so
knowledgeable on the information he gave me, and he was so easy to talk to.
11 August 2026
Excellent service and i understand the…
Excellent service and i understand the policy thank you Alex have a lovely day
11 August 2026
High attention to detail ,and answered…
High attention to detail ,and answered all my q ..uestions,,thank you regards Denis Preston
5 August 2026
Got the right funeral policy and cheap…
Got the right funeral policy and cheap as well
10 August 2026
Professional service
Professional service, easily understood,did not feel rushed,My phone call was a wonderful experiance. Thank you Nikita.
I have done some homework about this company, and they pleasantly suprised me with the quality and ease to go ahead with them. Nice to have someone easy to understand on the phone. Would recommend them to family&friends. Great Service.
10 August 2026
McKenzie in customer service was…
McKenzie in customer service was brilliant. Went through the questions and clarified a couple of items to ensure I answered correctly. Was very friendly and professional ensuring I understood the information provided in our discussion. Confirmation email came through a few minutes after our conversation.
10 August 2026
Customer service was excellent
Customer service was excellent
I can't remember her name but she was very helpful and went through the policy with me and found the best deal for my budget
10 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.