Golden Vape Reviews 

260
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the fast and reliable delivery, often noting quick dispatch times. Many people highlight the excellent service, appreciating the smooth ordering process and efficient responses. Consumers are also very satisfied with the great value for money, good prices, and product quality, often finding attractive deals. However, some customers noted significant delivery issues, with parcels not arriving or experiencing considerable delays, even for paid next-day services. Others received incorrect items or orders. Some reviewers were unhappy with communication when attempting to resolve problems or request refunds.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the quick and easy... See more

Product

Customers had ambiguous experiences with product quality and order accuracy, with some receiving incorrect... See more

Service

Users describe positive interactions with service, frequently highlighting fast delivery and reliable... See more

Price

Reviewers mention positive feedback about price, often highlighting unbeatable prices and great deals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was 3 bottles of liquid damaged upon delivery other than that I always get my vape juice from this company

Rated 5 out of 5 stars

Easy webpage to navigate. Payment and order was processed quickly and efficiently. Postage was also fast and reliable. Product was as described.

Rated 5 out of 5 stars

Could you please check my address because gpo sent me a message saying my parcel has been posted to me but I did not receive it my address is 35hanover gardens bd50ne thanks


Company details

  1. #119 of 124 best companies in Electronic cigarette store
  2. #67 of 74 best companies in E-commerce service
  3. #114 of 120 best companies in Vaporiser shop

Written by the company

If you’re looking for the best vape products and service, you’ve come to the right place. Our vape store has everything you need to enjoy vaping, from e-cigarette kits and e-liquids to batteries and accessories. All our products are safe and high-quality, as they follow the TPD regulations. Whatever your level of vaping experience, we have the right products for you. You can choose from a variety of e-liquids, vape mods, and vape kits that match your taste and budget. We make vaping fun and easy for you, without costing you a fortune. That’s why we have low prices and high quality. You’ll be amazed by our golden vape experience! But we’re not just a vape store. We’re also your vaping partner. We care about your needs and questions, and we’re always ready to help you out. We want you to learn more about vaping and how it can benefit you. That’s why we send you regular email newsletters with useful information on vape technology, health, and research. You’ll be able to make smart choices and improve your vaping experience. Don’t miss this opportunity to join our vape store community, where you’ll find quality, affordability, and satisfaction. We’ll make you feel welcome and valued. Come and explore the world of vaping with us!


Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(260)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Shockingly poor customer service

Placed an order, received a confirmation email fairly quickly as expected, then received an email asking to send my ID with certain fields blocked out, just wanted my name and date of birth visible, which I’m happy to provide but not to a shared inbox. I asked for a link to be sent to carry out ID verification or whatever they need, they cannot send this due to ‘technical glitches’, so I requested for my ordered to be cancelled and money refunded as I am not comfortable sending my ID to a shared inbox. Not surprised to be ignored since then, so I’ve had to contact my bank to obtain my refund which has already come back and still no response from this shambles company. Note to self, don’t go bargain hunting as you just find crap companies like these.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Poor

Paid for premium delivery 4 days ago. Emailed to ask where my order was, they replied saying they would contact their delivery centre and get back to me. I’m still waiting on my order and with no explanation as to why I haven’t received it.

17 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

I definitely couldn't recommend this company, or any of the other names the company sells and advertises by. I purchased from their EBay store. Item didn't arrive, after complaining they sent an excuse and refunded. Ordered from what I thought was a different company with a different name and exactly the same thing happened, same excuse word for word. Checked the different company details, all the same address and phone numbers. So,if you want a company that actually sells what it advertises, don't order from here, or Victory Vape, or Victory Juice, or Golden Victory, or Vape_Warehouseuk, or Round Vapes, because they are all the same company and they don't even know what they have in stock!

20 February 2025
Unprompted review
Rated 1 out of 5 stars

5* turned ZERO!!!

I always received alround 5* service from Golden Vape..... Until now!!
I don't know what's going on with them lately, but my last 3 orders I've had SIX issues with!!!
Twice, selling 'out of stock items', sent wrong item, issuing incorrect refunds, and my last order, which was placed 10 DAYS ago, has STILL not been posted.
Reading other recent negative reviews it seems this has become a trend, and as a result, I will NEVER use this company again... It has gone to the dogs!!!

28 January 2025

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