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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, making them feel comfortable and at ease throughout the process. Many highlight the exceptional service, noting how clear explanations and transparent procedures contributed to a smooth and pleasant experience. People also appreciate the competitive pricing offered and the immediate payment received for their items. The overall user experience is frequently described as seamless, fast, and hassle-free, with many consumers expressing gratitude for the quick and efficient service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional, efficient,... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as... See more

Payment

Consumers find payment to be a positive experience. Many reviewers highlight the speed and efficiency of the... See more

Price

Reviewers mention positive feedback about price. Customers were very happy with the prices offered for their... See more

Based on these reviews

Rated 5 out of 5 stars

From the moment I was greeted at by the Goldtrust staff member until the moment I left the building, I felt safe and comfortable. The warmth and friendliness was so welcoming which somewhat calmed m... See more

Company replied

Rated 5 out of 5 stars

What a pleasant process. Julian was so patient going through ALL my odds and sods. He was deligent and oricise it explaining everything to me. What a gem you have in Julian. I will recommend yo... See more

Rated 5 out of 5 stars

Gold Trust kept in touch with me from the first time I contacted them. I am really impressed with GoldTrust. I loved their professionalism and customer service. Thank you Mandy for your service excell... See more

Company replied

Rated 5 out of 5 stars

Thank you GoldTrust! I had the greatest experience with Shaun from your team in Umhlanga, he is not only kind and patient but explained your process so well..which put me at ease. I left feeling reall... See more


Company details

  1. Jewellery Buyer
  2. Cashback provider
  3. Gold and silver trading company
  4. Gold dealer
  5. Jewellery Valuer

Written by the company

GoldTrust, with over 40 years combined experience, merges tradition with innovation in the heart of South Africa and internationally. We specialise in buying gold, jewellery, diamonds, Krugerrands, luxury watches and more, prioritising sustainability, competitive pricing, and exceptional customer service. Our mission is to build lasting relationships and provide personalised services, including private consultations and instant payments. As we evolve, our dedication to excellence and community impact stands firm. Experience integrity, value, and unparalleled service with GoldTrust. Join our journey and make a difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

315 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great experience at Gold Trust

Nikita's warm and professional manner inspired confidence. Security was excellent and the whole process swift and efficient. I would definitely recommend Gold Trust to anyone wanting to sell gold items.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a great pleasure dealing with GoldTrust

It was a great pleasure dealing with GoldTrust from the very beginning up to leaving their offices.Their marketing is on point, their appointment process and focus on security is great, staff are great and the transaction straight forward and quick. Would recommend them.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Pleasure doing business

From my first communication with Gold trust I have received efficiency. Met by 2 pleasant gentleman in Umhlanga's safe and private office.
I was advised accordingly and under no pressure to make a decision. Payment was immediate.
Thank you to Shaun and Mohammed for your professionalism.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I had excellent service

I had excellent service, very professional and made you feel safe and comfortable. My consultant thoroughly explained the process and I was very happy with the price they gave me for my goods.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and experience.

Great service and experience at GoldTrust Cape Town. Mike was very accommodating and friendly. The whole process was quick and transparent, which made everything easy and stress-free. After comparing several quotes, I received the most competitive price from GoldTrust. Highly recommended for anyone looking for a trustworthy and professional service.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional

Very efficient and professional. Mohammed was very friendly. His service was very good. It felt safe. No time wasting. Payment was very quick. I'm so glad that I went to GOLDTRUST. I recommend GOLDTRUST to everyone. Thank you once again for your service.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Mike was a pleasure to deal with

Mike was a pleasure to deal with. He offered excellent customer service.
Really appreciate the hospitality.
Made my transaction go smoothly and was efficient and quick.
Not to mention i was so excited on the offer absolutely loved the offer.

I will definitely be using gold trust for all my jewlry sales. One happy customer

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest, Helpful, Instant

They answered my inquiry within minutes, were honest about the increased value when I later visited and were extremely helpful and quick. Fantastic service received at the Cresta Branch.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice going to Gold Trust

Julian at the Boksburg branch was very helpful, friendly, efficient & professional. I was really satisfied with the quote offered for my gold jewellery and the funds were in my bank account before leaving the office. I would highly recommend them to anyone interested in selling their gold items.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

From the initial contact, Gold Trust was very efficient. They kept in contact and advised what was required from me so I went for the appointment prepared. The appointment was quick, people very efficient and reliable. They were trustworthy and kept to their word. Would definitely recommend as it was a hassle-free experience

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Umhlanga branch

Thank you to Mahomed at the Umhlanga branch for his professional service today. The process was seamless, quick and easy.
I would highly recommend GoldTrust and would not hesitate to use them again.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism and Honesty in Today's Climate

The visit was private. Your consultant, Mike, was forthcoming and thorough and set my mind at ease throughout the entire consultation. He not only showed interest in the items to be evaluated but was willing to answer all questions pose to him in an honest friendly manner while maintaining professionalism at all times . Telephonic confirmation was received to ensure that the correct person was the beneficiary . All done in the presence of the consultant thus facilitating that transactions were made efficiently . Will definitely use Goldtrust should I need to in the future and recommend the company to others.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from beginning to end!

From the moment I made contact till I walked out after our appointment, the service was excellent. Thank you for the best service (and chocolates 🫣). I will definitely recommend your company to anyone with gold valuables they want to sell.

25 February 2026
Unprompted review

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