LoanSnap Reviews 

908
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I have no relationship with Loansnap, but they pretended to have my loan and sent a check without explanation.

Rated 5 out of 5 stars

Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goal... See more

Rated 4 out of 5 stars

The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, ques... See more

Rated 5 out of 5 stars

We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process d... See more

Company replied

Company details

  1. Mortgage Lender
  2. Financial advisor
  3. Mortgage broker

Information provided by various external sources

Smart loans (mortgages, refinance, and HELOCs)


Contact info

3.3

Average

TrustScore 3.5 out of 5

908 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(908)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast & Easy

Fast, Freindly, Easy Process from start to finish. Michelle was a pleasure to work with!!

3 May 2022
Unprompted review
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Great experience!

Great experience. Start to finish refi in 2 weeks. Always available for questions.

2 May 2022
Unprompted review
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Smooth and helpful

Lauren our rep was a great help. She did not push us and allowed us to do everything g on our time. The way the emailed everything g when we had to do something was helpful. It went smooth and would refer family and friends.

1 May 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Fast, low rates, low payments!

I had a really great experience with Lauren H and the loansnap team. I desperately needed new flooring and a roof, and did not want to refinance because of the current rates being much higher than my current rate. I was getting really discouraged. I kept receiving calls from companies offering me a “equity loan”, only to find it was actually a refinance. I happened upon Loansnap while doing an internet search and really liked the fact that, with my busy life, I was able to do everything through chat/text aside from two phone calls which were only 5-10 minutes in length. Lauren was always extremely responsive and answered all of my questions quickly. From start to finish, Loansnap was able to get my equity loan closed in a little over 2 weeks. My rate is good, and my loan payment is affordable. I couldn’t have asked for a better experience! Thank you Lauren and Loansnap!

27 April 2022
Unprompted review
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience ad the entire process was smooth. We definitely understand people have busy days, so we try to make the process as painless as possible.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 4 out of 5 stars

Got cash out, but loan status lacking along the way

I reached my end goal of getting cash out, but still felt the status and next step for my loan were lacking. I would prefer more verbal follow-up or automated emails of what step my loan is at and the next step. Plus, follow-up emails when my loan status updates, this way, my questions are addressed without me taking time out of my day to play text or phone tag with my loan officer. Besides that, the experience was pleasant.

21 April 2022
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Reply from LoanSnap

Thank you for your review. We appreciate the feedback as this helps better improve our processes.
Thank you

Rated 5 out of 5 stars

Everything went smoothly and quickly…

Everything went smoothly and quickly for our loan! Our loan officer was friendly and knowledgeable and didn't sugar coat any information. This is our second time using Loan Snap and we would recommend them to anyone.

13 April 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

LoanSnap Excellent Company To Work With

Excellent and efficient process! Very smooth and very quick loan funding. Excellent communication all throughout the process.

10 April 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Great Experience!

Everyone from LoanSnap and especially Rozie were super helpful. The process completed quickly with no surprises. We'll definitely work with them again in the future.

8 April 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
We look forward to working with you again!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Excellent service

The process was extremely quick and easy. Michelle Aclan was excellent and very personable. She took an interest in us and wanted to make sure she understood what we needed and were looking for.

4 April 2022
Unprompted review
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Refi was smooth

Refi was smooth. Great team to work with. Lauren kept the process moving with her great communications.

31 March 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process smooth from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

The experience was gr8

The experience was gr8. The whole process was smooth and easy. I got updates and support at every step!

29 March 2022
Unprompted review
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Moses Lake

Lauren was very easy to work with. She was involved every step of the way and was knowledgeable and friendly.

29 March 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Easy and Efficient

Working with the LoanSnap team was easy and efficient. Having the ability to upload directly online kept everything organized and available. The chat function was nice too in case someone was off that day, any member of the team could help. Communication was great with them as well.

24 March 2022
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 4 out of 5 stars

Loan snap was an absolutely great…

Loan snap was an absolutely great company in completing my refinance very short time in closing Justin my agent made everything very seamless thank you loansnap

24 March 2022
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

We just finished our HELOC

We just finished our HELOC with Loan Snap and it could nor have been any easier. Roxie and the whole team did an excellent job keep us updated for all documents needed to complete the process in record time, you could say it was a SNAP

21 March 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy. Yes, we do take the SNAP part in our name very seriously and try very much to serve each individual customers needs.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 4 out of 5 stars

LoanSnap was an absolute great company…

LoanSnap was an absolute great company to deal with my agent Justin made the process extremely easy to understand and navigate through the whole refi process. In addition, they kept me informed through the time until closing. Thank You LoanSnap

16 March 2022
Unprompted review
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy. We are very happy to have been a part of your refinance process.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Excellent Experience

Very east process. Professional and trustworthy. Nice software interaction.

14 March 2022
Unprompted review
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

It was a snap!

My cash out loan refi closed in 2 weeks! I got the lowest rate I could find advertised and a huge cash out. I’ve done a few refi’s and this company really impressed me!

9 March 2022
LoanSnap logo

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy. We are very happy to have been a part of your refinance process.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

No worry refinancing.

I was very apprehensive about refinancing my home. I’m retired and the prospect of refinancing was overwhelming and frightening to me. I started the process with my current lender but because I had gone online to compare rates I was bombarded with calls, emails, text messages from several loan companies. I started a text conversation with LoneSnap which led to a phone conversation with Jared Miller. Jared asked me why I was looking to refinance, he listened to my reasons, my concerns and then he went over everything I had voiced. He was so open and genuinely concerned and interested that he put my mind at ease. I felt like I was speaking to a member of my family. Jared is such an approachable and easy going guy. I didn’t feel pushed or coerced or pressured. I felt like it was my grandson telling me it was OK.
The refinancing process with LoanSnap was very quick and easy. I was informed of the progress every step of the way. I don’t think I’ve ever been through the mortgage process with less worries.

7 March 2022
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Reply from LoanSnap

Hi Shirley,

Thank you for your review!

We are very happy to hear that you found the loan process easy. We are very happy to have been a part of your refinance process.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

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