@GoMoIreland Reviews 

My wife signed up at the start of the year for a sim only, one month contract. However, she never activated the sim and continues to use her original sim with Virgin. But every month GoMo take €14.99 from her bank and we have tried multiple times to contact them.
We have also filled out the cancellation form online twice and still no change. At this stage they are literally robbing us each month.

6 years with Gomo, for 9.99/month for life. Zero extra costs, no price increases, and most time I have better coverage than my work number with Vodafone. Great experience.

great phone service but their customer service is clueless. They don't have records of anything. I asked for confirmation on my broadband appointment date and they gave me a generic response that they'll need 24-48 hours to investigate. They should have that basic information to hand from my order. It's stated that you can check or cancel your engineer appointment on your account page but there's no mention of anything related to an appointment on my account. This whole broadband launch seems to be a big mess. The customer support are also very unprofessional, with wording like 'I'm gonna check', and they give attitude when you try to clarify the issue you have.

Had to do this. It seems to me that satisfied customers aren't leaving reviews. We've got 3 phones on GOMO since the beginning of their introduction here and have never had anything to complain about. Never had to contact customer service at all so I can't speak about that. The service has been exceptional since day 1 for all three phones.

The reason I’m with Gomo is because every previous provider kept increasing prices or adding surprise charges. With Gomo, I’ve had zero issues in the last five years, always the same price, no hidden fees. I’m honestly surprised by some negative reviews here. My experience has been the complete opposite. I live in a small town but drive around Ireland a lot and never have problems with the network. I have seven SIM cards for my businesses, plus my whole family is with Gomo, and not a single one of us has ever had an issue. I can’t comment on customer service because I’ve never needed them, everything has just worked.

The worst coverage, pathetic mobile data speeds, worse customer service. Torture being on it, mistake learnt, leaving.

Appalling service. DO NOT SIGN UP TO THIS COMPANY. Be warned. No service, no help, money extracted from account before being set up. Don't know how they're allowed to operate here.

Joke, cannot contact them at all tried online just go round and round in circles.
Customer service obviously doesn't exist.

Very poor customer service. Gomo are only available via email, so you are at the mercy of some keyboard warrior if something goes wrong. €14.99 a month is cheap, but if you have any issues then you're in trouble. I had porting issues and Gomo were super unhelpful.

Having issues receiving calls and text messages from the "Three" provider. Also, I cannot receive notification codes from some financial companies, including from Revenue.ie
I switched my SIM to a new phone, & incurred the same problem. I followed all the instructions as advised on their chat line, but to no avail. On one occasion, the person on the chat line just hung up!! Totally dissatisfied with their service.
I Googled issues with GoMo & Three, and there appear to be some compatibility issues.

Disaster. Please do not sign up to it, if you ever require customer care. you will be treated like piece of trash, customer care are worse than a trashmen.
Most requests they told me , sorry, no, we cant this, we cant that,

I was chatting with them for the third time within 2 months, they treated me disrespectfully and while i am asking a question, the chat just got disconnected.

Its pure low bar.

I have tried over and over to cancel my account but I keep getting bills. Cant contact anyone. This company should be shut down. No reply to my emails.

Just thinking, bigger fool me wasting my time writing a review about a company with a 1.8 rating. Clearly, they have no intention of improving their customer service.

I am writing to express my disappointment with my experience with GoMo.
I cancelled my account, which was within the 14-day cooling-off period. Based on this, I should not have been charged anything further. However, I later noticed that a charge was still applied to my account.
I also experienced serious issues when trying to transfer my number to the service. The number transfer failed multiple times when it was scheduled to move, and there was no proper support available to help resolve the issue. There was no phone number to call and no way to speak to someone directly, which made the situation extremely frustrating.
I attempted to resolve these issues through the webchat customer support, but the chat kept disconnecting and ending before my issue could be properly addressed. This made it very difficult to get any clear answers about my account or the unexpected charge.
Overall, the experience has been very disappointing. Between the failed number transfer, lack of accessible customer support, and being charged after cancelling within the cooling-off period, the service has fallen well below expectations.

Difficult to cancel a sim. You have to give 30 days notice and send an e mail to cancel. They don’t give clear instructions and then just keep charging you. You can’t call anyone so everything has to be said over e mail or chat. Cancellation should be an automated service

Ordered a SIM card and a new number, SIM was not received, was told I ordered an eSIM which was incorrect, tried to activated eSIM could not so cancelled within 14 days, charged for SIM I never got/eSIM that I could not activate 12.99 and another 12.99 on my bill for the coming month (even though the number could not be activated and therefore cannot be used, No phone number to talk to anyone, web chat & email support unhelpful

Very bad date connection. In city centre Limerick I have 5G but 260ping and download speed 2mb 🤣 rubbish

I submitted a cancellation request which was not actioned by Gomo and resulted in a charge to my account. Customer service refused to help or share my enquiry with the correct department and were very rude in their replies and shut down the conversation while I was discussing it with them. Based on GoMo’s own documentation, there is no requirement to reply to anything for the cancellation to be actioned once the cancellation form is submitted, which is what they maintain as the reason they won't process a refund.
GoMo’s site explains that cancellation (whether inside or outside the cooling‑off period) is handled by filling out their cancellation form — they do not mention any follow‑up confirmation from you being required for it to take effect. There is no indication that the customer must reply to any subsequent email for the request to be valid.

Hassling my 76 old aunt for weeks after she ordered Sim but never activated when she heard about the poor customer service. Cancelled straight away and months later still after her even though not ever activated. This is pure badgering and abuse.

Absolutely dreadful experience with GoMo. We followed their setup process exactly as instructed, including scanning each other’s barcodes when activating the accounts, and somehow it has completely messed up our phone numbers. My messages are going to my mum’s phone, and the original numbers we specifically chose to keep are not working properly.

The most frustrating part? The customer service. They are completely unhelpful. Every reply feels like they’re skimming the issue instead of actually reading what’s being explained. We keep having to repeat ourselves, and nothing gets resolved.

There is a phone number provided, but no one answers it. What is the point of giving customers a contact number if you don’t actually pick up? It feels impossible to get proper support when something goes wrong.

This is a basic mobile service — calls and texts should work. Instead, we’re left chasing them to fix a problem we didn’t cause. Extremely frustrating and disappointing. I would not recommend if you expect reliable support when issues arise.

I’m giving one star as there is no option for zero. The most unprofessional and terrible phone service provider ever. I had to cancel my “no contract” line 4 months ago due to them not providing an option to call international. I am still having issues, they bluffed me off through emails, never executing my 3 cancellation requests, they make you fill out an online form and wait for a call back, which never came. I understood time and time again that my account was closed, asking bf or confirmation and never receiving it. Last week they pulled 90euro from bank account! When I called to discuss, I was told to submit ANOTHER online request!!!! I refused so the representative told me to send screenshots of all my initial requests and correspondence, requesting Attn of manager. No response. 5days later to send all again. A customer service rep emailed me and says they will not be refunding the money they were not authorized to pull from my account. I have again requested a manager to contact me. This has been the biggest waste of time and complete robbery. DO NOT JOIN GOMO!!!!!!!!!!!!!