Gonser Reviews 

The shipping is very fast, the luggage I bought is good quality but the wheels a bit fragile. I have one broken in one travel.
However the website has so many things and are no so expensive.

Bought a fitness bike which broke within warranty. Contacted them for a repair/replacement. Offered a full voucher refund or a CHF 100 cash via twint. 2 months later still no refund. Constantly chasing them and they say the same thing. It will arrive next week. CLEARLY THIS IS THEIR BUSINESS PRACTICE.

AVOID THIS BUSINESS AT ALL COSTS IT WILL COST YOU FOR THE CHEAP QUALITY AND BAD SERVICE!!!!!

I wanted to return a stroller which i bought for traveling because it is too big for my car (for any car)… in my view not a good product for traveling as advertised.
The return process took 3 weeks… I was given a pick up date by Gonser twice where nobody showed up to pick up the package. I was only able to return because I catchend the Planzer guy on the property when he was bringing packages to neighbors... and asked him to take my return. I assume to some extent it is also the Planzers fault, however, I was keep getting same responses from Gonser (copy and paste) and every response took 3-4 working days... it took almost a week just to get feedback. There is no phone number you can call.

You should know before ordering:
-there is no guarantee that you get your product delivered next day as they promise (I didn't)
-return handling is a pain and takes long time (took 3 weeks for me, and i had to put a lot effort to finally return the item)
-customer service is too busy, you get an answer 3-4 days later and there is no phone number to call
-you don't get your money back, just a voucher to order again on the website

The ordering of the gas grill and brush was simple. However, we were not clearly informed that the grill and some
of its parts would come in separate deliveries. The first delivery was a small rectangle box that said “four burner gas grill”. We were expecting a big box with all of the grill/parts.

So, we refused the box and told the Planzer driver to return it to gonser.ch. 2 days later, it was left at our building again. Then a day later, a large damaged box was left at our building entrance without the driver waiting for me…and I told him when he arrived and buzzed our door to wait!

The box was torn and badly damaged and had been partially re-taped…literally clear packing tape was wrapped around the box to hold it together.

We “opened” the box to discover that it was dented and part of the base of the grill was bent. I will assume this was the fault of Planzer Logiostics but we had no way to contact them.

Frau Oliveri from gonser.ch was my point-of-contact to explain the problem with the order. Ultimately, she confirmed that we would receive a credit back to our card for the damage/problem. I am grateful for the outcome but still have no idea WHY or HOW a brand new grill would be sent out to a customer like this.

If there is some breakdown between gonswr.ch and its delivery partner Planzer, this needs to be resolved. I have never before had Planzer as the delivery service for a product ordered online but will always ask in the future who will be delivering my orders.

Great customer service and delivery times.

Everything great.
I buy in Gonser and it's always great and cheap. Shipping is quick.

Their slogan is 'order today, get delivery tomorrow'. That's utter BS! I've been waiting for my item for three days. No-one seems to know anything about my order. No apology, no explanation. Disaster. Avoid at all cost.

Products purchased in China, Gonser is a terrible intermediary!!!

Rapid lieferung, gut presie/qualitat

All the purchases I've made with them have been high quality and the 2 times I had to contact customer service the experience was excellent, they solved my problem no questions asked. I can recommend them.

I would never recommend to buy anything from this website. We first bought an item which we received broken after a long wait. Gonser accepted to take it back with no refunds. We were forced to buy something different from the exaggerated priced website. I don't like the limited variety of their items or their prices.
The website is very user unfriendly with a strict free shipping. I don't think this place care about their customers. No more!!

I've been having pretty bad experience with Galaxus.ch so I tried to give Gonser.ch a try. Their level of incompetence is a little worse or matches that of Galaxus.ch.

I order a 400CHF standing desk, they send it in 3 different packages, each from different shipment, on different days.

They sent the wrong colour and model of the bottom and the correct top, in a used condition.

I demanded their customer service to correct this, let's see how their customer service, but shopping experience has been VERY dissatisfying.

I ordered 4 outdoor sunblinds ( marquise) that unfortunately were made of very thin metal that rusted just after 1 month. Obviously the rust compromised the quality of the pieces especially at the jonction and 2 of the shades already fell with the small wind and are now irreparable. I wrote to gonser but they claimed they are not responsible for the weather conditions. Too bad they didn't clearly state that the outdoors sunshades don't support outdoors especially the rain. I would ve never bough those.

I ordered two times from Gonser only because their website promises quick delivery. In one case it was 1 week. The other order had a next day delivery guarantee.

I waited for a month for the first order. It was a bike. After using it for a while, I can say it's not a good quality. The box was in poor shape during the delivery too.

The second order I needed urgently and ordered from them because of the next day delivery promise. It's been 4 days and I still didn't receive it.

Customer service doesn't reply the phone calls. Email customer service replies after a week.

I only found Galaxus and Digitec to be trustful services in Switzerland, and it's worth paying some extra money to avoid poor service like Gonser.

Update: 3 days after this review I received an email that the order is on the way and will be delivered tomorrow. It didn't happen. Still waiting.

Rating updated after successfully receiving the products and apology for not having delivered as promised.

Original comment: Bought three items. Tracking said to be delivered 22/08/2023, but after calling customer services they said no order scheduled for delivery. They said that maybe, the next day and other items the following days. Not good enough. I paid for delivery. I could have purchased the elsewhere. When you promise something, do it!

Avoid this lot. I bought an air conditioner. After about 6 completely normal uses, the hose split & cracked. It was within the guarantee period and I contacted their customer service. I was simply told it wasn't covered and I had to buy a new one. Extremely rude agent as well.

Easy, simple, fast. Tip top!
One day to process the payment, second day arrived early that i expected. Thank you very much.

No refund for goods returned promptly in original packaging in new condtion.