GoodBuy Gear Reviews 

I think the company is good and I am hopeful they will make it right but my last two purchases were not described accurately and had damage (despite being listed as new/unused condition). I just ordered a playpen and it is missing 4 screws, was very dirty, had broken pieces and the wood was cracked in a few areas. Whoever was inspecting the product clearly missed it or was not doing their due diligence. I just submitted a claim for a return for a refund.

I purchased the Nuna Travel LX stroller and car seat system. I’m not due until August so I haven’t have the opportunity to use it yet but my experience so far has been great. I ordered it as open box and everything came wrapped up brand new. I can’t wait to use it come August!

Product was supposed to be here Friday. It’s now Sunday and product probably won’t be here until Tuesday based on tracking info. Disappointed considering shipping cost me more than my product. I paid $4 for my product and $13 for shipping just for it to be late. Hopefully the product is good.

Overall happy with my purchase. Their gently used qualifier is underestimated imo. If buying used expect item to be heavily used.

Every new parent should know about this site! Not only can you find insanely luxurious baby gear for half the price (and it’s open box and never been used) but you have the most fabulous team to work with on the customer service end if anything goes wrong. We ordered a brand new Cybex stroller and bassinet (that came in the wrong color by accident) and after reaching out to support we were immediately given options for exchanging and swapping to make sure the set matched. Victoria on the customer service team was incredible and within minutes we had our new product selected and a shipping label sent for our exchange! All of this was about half the cost if not more of purchasing this product from Cybex or another website. Everything arrived quickly and is in impressive condition, truly never been used and so easy to assemble! I love GBG!!!!!

Ordered open box, and both came in good quality condition! Was a good deal for the items compared to used on marketplace or buying new from the companies' page. Worth it!

Accurate description and photos. Love that I can buy gently used baby items.

I had such a great experience with GoodBuy Gear! I was on the hunt for a travel stroller and found exactly what I was looking for on their website. Even better, I found a color that’s no longer available on the manufacturer’s site.

When the stroller arrived, it was in pristine condition. It looked like it had been opened and never used. The only issue was that it didn’t come with the car seat adapters it was supposed to include. I reached out to customer service and was pleasantly surprised by how quickly they responded.

Victoria from their team was incredibly helpful. She got back to me right away, clearly explained my options, and offered to either purchase the adapters on my behalf or provide a partial refund. She was not only fast but also thorough and communicative throughout the process, which I really appreciated.

The replacement adapters arrived very quickly, and everything is now perfect. We couldn’t be happier with the outcome.

Huge thanks to Victoria and the GoodBuy Gear team. We will definitely be shopping here again.

Helmet arrived exactly as described on goodbuygear.com. Quick and easy purchase.

Good buy gear has a great customer service dept. they 100% back their items. I am a repeat customer for all of my children needs. I have only had one item not work 100% which they gave me my money back and were very easy to work with.

Products came on time and were exactly as described as always. I get everything for my kids here!

We ordered 2 different items. We received two of the same item instead of the 2nd item. However customer service was stellar at sorting it out. Tho a little frustrating it is a great little company selling items a reduced pricing.

I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia from customer service was very responsive and attentive in helping me with the claim.

Easy purchase process with great pricing on better product lines. Items delivered in reasonable timeframe. Every time I've been happy with my purchase, sometimes purchasing the item again for someone else! This arena makes an expensive stage of life more affordable, thank you GoodBuy Gear!

Everything was as advertised. Timely and accurate

I ordered a swing to use when my new grandbaby visits. We put it together and it worked. We didnt use it again until they visited a few weeks later to find out that the swing did not work correctly. The electronic pad malfunctioned on the first use. After emails with Goodbuy Gear, they agreed to refund me for the swing. Be sure to check the product completely when buying once it arrives. In the end Goodbuy Gear made it right. So I feel they are a fair company.

Customer service is outstanding! I am obsessed with Woom bikes and have purchased them from Woom, Woom Warehouse, Facebook marketplace, and this time from GoodBuy Gear. I paid extra for the GoodBuy Gear protection plan when I ordered the open box bike. The wheel valve stem was damaged upon arrival. The box itself seemed intact so I’m not sure if the damage was missed at inspection or if it was damaged during packing because the valve stem cap was missing and left the delicate Presta valve vulnerable. I contacted the company immediately and sent pictures and videos of the product. Over the next two weeks, there were several emails exchanged to help solve the issue. Victoria was prompt and courteous in responding to my questions. As a customer, I value the effort made to notify me of updates of the replacement parts. While the bike didn’t arrive exactly as I would have liked, and there was a delay in being able to use the product, the quality customer service surpassed any disappointment. I will definitely do business with GoodBuy Gear again!

I've made a number of purchases through GoodBuy Gear. I've purchased strollers, gear and toys.
Once, I purchased a gently used stroller and they forgot to send one of the bassinet parts. I notified them, sent a photo, they found the part in their warehouse (they were moving warehouses at the time) and sent it to us within a couple of days. This time, I purchased a refurbished Hatch that didn't function. They worked with Hatch directly and I received a full refund.

GoodBuy Gear has been my go-to for all things baby gear! I've saved hundreds while prepping for the arrival of our first little one. Some of the most notable purchases so far have been a Jool changing pad, Ingenuity bassinet, Canopy Humidifier, Frida Baby Air Purifier, Momcozy bottle washer and so much more! I opt for open box and all of them have been in pristine condition. I also added GBG gift cards to my Babylist registry and added a note that everyone was more than welcome to shop secondhand for our registry items. I don't know why anyone would pay full price instead of using GoodBuy Gear -- it's the ultimate parenting hack!