Good Dog Reviews 3,259

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and breeders for their helpfulness, extensive knowledge, and excellent communication throughout the process. Many people found the website easy to use and appreciated the smooth, secure, and professional user experience when finding their new companion. The product, often described as healthy and well-cared for puppies, consistently received positive feedback, with many consumers expressing joy and satisfaction with their new family members. Reviewers also highlighted the ongoing support and helpful tips provided by breeders even after the puppy was home.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being professional, kind,... See more

Product

Reviewers highlight positive aspects of product. Many customers express satisfaction with their new puppies,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the app and... See more

Website

Consumers generally find the website to be a positive and helpful resource. Many reviewers appreciate the... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process through Good Dog has been awesome. Reputable breeders...ease of communication and paying through the site was helpful/safe. Kathy of Lil Paw Chihuahuas was great! Very informative and ra... See more

Rated 5 out of 5 stars

I bought a toy poodle from Canines unlimited her name was Grace (maryland area) she was truly amazing. So helpful and always available to answer any questions i had. We got a male poodle and he was a... See more

Rated 5 out of 5 stars

We had such a positive experience adding our new member to our family! Tiff at Double Doodle Cavapoos was so open and answered all of our questions! Allowed us to have a FaceTime and “meet” our potent... See more

Rated 5 out of 5 stars

Knowing that this site eliminates the “scammers”, looking for alternative means for money. All money goes into an escrow account by Good Dog and isn’t released to breeder until puppy is picked up or d... See more


Company details

  1. Pet adoption service

Written by the company

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

What started as something exciting for…

**UPDATE - The issue has been resolved and the breeder sent my deposit back. Unfortunately this experience has made me pause the puppy search and I likely won’t use Good Dog again. GOOD DOG RESPONDED AND I HAD TO FILL OUT A COMPLAINT FORM. I'LL FOLLOW UP WITH WHAT THE RESOLUTION IS**What started as something exciting for our family after losing our pup to a tumor has turned sour. Found a breeder Southern Love Cavapoos verified on Good Dog and after putting a deposit down the breeder has gone dark. I asked for videos that they promised and the breeder was unresponsive. Figuring this was only going one way I asked the breeder for a refund but of course received no response. I took my concerns to Good Dog customer care and haven’t heard from them either. I have an entire family sad for the loss of 2 dogs now. Steer clear!

4 January 2026
Unprompted review
Good Dog logo

Reply from Good Dog

Hi Jennifer,

We’re glad that our Care Team has been able to reach out to you about this situation and take next steps.

We take enforcement of our standards incredibly seriously and have a process in place to ensure that our standards are being met. We understand you were able to connect with our team directly already to take the first steps in this review process, so we can gather more details and thoroughly investigate this case.

In the meantime, please don't hesitate to reach out to us at help@gooddog.com if you have any other questions or if there's anything else we can help with.

Warmly,
The Good Dog Team

Rated 5 out of 5 stars

Christy Smith is a WONDERFUL person to…

Christy Smith is a WONDERFUL person to work with on getting a new puppy. She answered all our questions. We met for pick up as we live several states away. All paperwork, a small bag of food, and emergency supplies were provided. She emailed the next day just to make sure everyone was doing good.

7 January 2026
Rated 5 out of 5 stars

10/10

I highly recommend using Good dog and getting your puppy from Denny!

6 January 2026
Rated 5 out of 5 stars

Mireya with Mimi' Shih Tzu's was great

Mireya with Mimi' Shih Tzu's was great! She answered all my questions, provided detailed and honest information and was very professional. I was skeptical at first using the Good Dog site, but I am glad I did. Mireya checked in on our drive home, and the week following bringing Aria/Goldy home. She is the sweetest puppy and you can tell that Mireya really took her time training her and giving her love.

Good Dog offered a great insurance plan and also followed up every step of the way. Between Good Dog and Mireya I could not be happier withe the support and knowledge they offered!

6 January 2026
Rated 4 out of 5 stars

Good Dog made it easy to find and get in touch with a breeder

Good Dog made it easy to find and connect with breeders around our hometown.
Once we found our puppy the breeder suggested a video call so we can have a look at the puppy. This made me feel comfortable as you can get a first impression of the puppy and the breeder before actually buying.
The only downside in the process is more process wise. It wasn't clear how the steps are supposed to work, e.g. when to pay the reservation fee. It shows up once you get in touch with the breeder. Also I would have appreciated to see the fees ahead of time. Yes, there is the fine print about them but it would have been nice to see them within the price break-down. It wouldn't have hindered me from using Good Dog - just more transparency.

29 November 2025
Rated 5 out of 5 stars

App easy to use

App easy to use. My breeder took the time to answer all of my questions which helped ease my anxiety as a first time puppy owner.Dallas has quickly become a member of our family.

6 January 2026
Rated 5 out of 5 stars

I found the app easy to navigate

I found the app easy to navigate. I knew basically which breed I was looking for and it allowed me find breeders by location and breed. I could also "window shop" without being pestered by sales people.

17 December 2025
Rated 5 out of 5 stars

Kristie at Virgin River Samoyeds

Kristie at Virgin River Samoyeds was wonderful to work with. I got a beautiful male puppy from her. He is smart and a little sassy and I love him. The app was helpful and made payment arrangements easy, She also made the arrangements for his flight from Phoenix, Az to Portland Or so convenient. I cannot recommend her enough. If you are looking for a pup, try Kristie. She likes to keep in touch to share your puppy's progress.

20 October 2025

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