Good e-Reader Reviews 338

First experience. Bought a Boox Nova Air C. They warned that it'd take 3-to-5 weeks before shipping, I was ok with that. Past 4th week, started asking about shipment status. Chat is only chatbot. upsetting. Mail keeps telling me they are sorry and need a bit more time before shipping.
After 3rd time promising they'd ship in a few days, i quit and called PayPal to get refund -after they tried and asked me please not to involve PayPal.
Guys, if you want to play major league and sell e-readers of other brands, you MUST be able to deliver, or it is a scam.

Very happy to get my Nova Air C and I love it! BUT- it took a month and a few days to arrive as (unbeknownst to me at the time) it was being shipped all the way from Japan. There is nothing in checkout or the product page saying that. Which is a problem because since they are based in the USA, a person buying in the USA would expect they'll get their device soon, when in fact they won't because its shipping all the way from Japan. They could easily circumvent this problem by saying which of their locations its in stock at on the product page. On the checkout page it has a notice which says "All products will take 4-7 business days to ship, unless otherwise specified." Take that notice with a grain of salt, there's a chance you'Il be waiting much longer than that. Other than that, I have only one other slight complaint. It shipped in one of those plastic parcel bags, so the Onyx Boox box came with a few dents from shipping. The bag itself looked mangled and was covered in what looked like black soot. However my device itself was well protected in it's factory Onyx Boox packaging and suffered no damage, which is what matters to me. Customer service gave prompt responses, which I appreciate.

Good purchase.
But the fact that the invoice contained only your company's name made me uneasy.

I usually don't write reviews but good ereader told in email that they have stock but I had to cancel my order twice as they did not have item in stock . Looks like shipping from third party country to Canada . Best part I got my money back after 2 weeks

1 month later, still not received a product supposed to be sent in 3-5 days.
No answer to my messages even throught paypal.
I don't recommand buying from them, it would have been even easier and faster to buy on a chinese website.
Will never buy again on their website and still hope to get my order one day, but who knows if I will get it.

Product has not yet arrived, I was told via facebook that courier services used were UPS, FEDEX, DHL, order I placed was shipped by Japan Parcel, seems it is regular mail, as this are expensive products, secure courier is needed. Also I sent my comments without any answer whatsoever.

Great service
Just got Sony prs 350 from them
The service was very fast.
It reached India within a week

i am still waiting for an order placed more than a month ago. delayed I am guessing due to supply chain issues. it eoul have ben better to know this up front. the have offered to refund my money. but I prefer the device an some estimate of when it might arrive. ty are unable
to receive phone calls all communication is done by email which is bad for means I am recovering from a stroke and make too many typos. this is needlessly frustratingfor me.

I have ordered several devices over the past 4 years from Good e-Reader. You are the only source I trust in purchasing items manufactured in China. This purchase was for the Huawei Matepad Paper with the 128 gb of storage.

My only concern is that the wait for delivery was 6 weeks when it was promised in 3 weeks. I know you well enough to know that you were working on delivery and there were likely delays (due to COVID). For one who is working with you for the first time, it will likely prove helpful to simply send a progress report once your delivery schedule could not be met.

Sells products that are hard to find and not readily available. The iReader pen I ordered was delivered in good quality. I wish that the shipping is faster. And if we order 2 different items, shipping cost can for 1 item. For example, I ordered the iReader pen and the nibs, but when you put both into the shopping cart, it charges $10 for the pen and $5 for the nibs.

This gift was bought for someone else. The cover and NOOK were shipped separately. My daughter likes the NOOK.

International shipping but it was way faster than i'd expected.
had to do a few steps myself with the customs officer but it was okay.

Your delivery needs to be fast. It was a long wait.

Everything turned out fine, but there were a few bumps before I received my e-reader. When I ordered my reader, I was told it would be shipped in 3-5 business days. I hadn't heard anything more 6 business days later, so I emailed for a status update. I immediately received a reply saying shipping would be contacted. Another 5 business days pass with no further word on my reader. I email again. The response takes longer but this time I hear from shipping that my order is being looked into. Finally, it is shipped the next week, 12 business days after I ordered. It arrived quickly after it was shipped and has been working great for me ever since.

Nice experience. Easy buy and rapidly home.
Realy pleased.

Great product, fast delivery ! A goog expérience for me BUT i has been forced to pay 23€ of additionnal tax by UPS....